Server crashing fairly often, not sure of the culprit

[jrniemand]

I’ve been experiencing some intermittent crashing across PLEX server versions, I’ve been unable to deduce what is triggering the issue, wondering if someone can look into it for me. I’ll PM my logs to whoever would like to look into it.

root@PLEX:~# systemctl status plexmediaserver
● plexmediaserver.service - Plex Media Server
   Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled)
   Active: active (running) since Fri 2021-07-09 05:50:02 CDT; 4 days ago
 Main PID: 9136 (Plex Media Serv)
    Tasks: 136 (limit: 4915)
   Memory: 365.2M
   CGroup: /system.slice/plexmediaserver.service
           ├─ 9136 /usr/lib/plexmediaserver/Plex Media Server
           ├─ 9174 Plex Plug-in [com.plexapp.system] /usr/lib/plexmediaserver/Resources/Plug-ins-ebb5fe9f3/Framework.bundle/Contents/Resources/Versions/2/Python/boot
           ├─ 9212 /usr/lib/plexmediaserver/Plex Tuner Service /usr/lib/plexmediaserver/Resources/Tuner/Private /usr/lib/plexmediaserver/Resources/Tuner/Shared 1.23.
           ├─ 9262 Plex Plug-in [com.plexapp.plugins.trakttv] /usr/lib/plexmediaserver/Resources/Plug-ins-ebb5fe9f3/Framework.bundle/Contents/Resources/Versions/2/Py
           ├─ 9264 Plex Plug-in [com.plexapp.plugins.WebTools] /usr/lib/plexmediaserver/Resources/Plug-ins-ebb5fe9f3/Framework.bundle/Contents/Resources/Versions/2/P
           └─11369 Plex EAE Service

Jul 13 00:51:06 PLEX.home Plex Media Server[9136]: connect: Operation timed out
Jul 13 00:51:12 PLEX.home Plex Media Server[9136]: connect: Operation timed out
Jul 13 01:39:20 PLEX.home Plex Media Server[9136]: ****** PLEX MEDIA SCANNER CRASHED, CRASH REPORT WRITTEN: /var/lib/plexmediaserver/Library/Application Support/Plex
Jul 13 01:39:21 PLEX.home Plex Media Server[9136]: ****** PLEX MEDIA SCANNER CRASHED, CRASH REPORT WRITTEN: /var/lib/plexmediaserver/Library/Application Support/Plex
Jul 13 01:51:08 PLEX.home Plex Media Server[9136]: connect: Operation timed out
Jul 13 01:51:14 PLEX.home Plex Media Server[9136]: connect: Operation timed out
Jul 13 02:02:49 PLEX.home Plex Media Server[9136]: __code__:183: FutureWarning: The behavior of this method will change in future versions. Use specific 'len(elem)' 
Jul 13 02:51:09 PLEX.home Plex Media Server[9136]: connect: Operation timed out
Jul 13 02:51:15 PLEX.home Plex Media Server[9136]: connect: Operation timed out
Jul 13 02:54:09 PLEX.home Plex Media Server[9136]: ****** PLEX MEDIA SCANNER CRASHED, CRASH REPORT WRITTEN: /var/lib/plexmediaserver/Library/Application Support/Plex
lines 1-24/24 (END)

I’m now unable to connect to my server securely so I’m unable to download the logs from the latest crash above. I’ve updated to the latest version and rebooted the system and I’m getting the same errors below every time.

root@PLEX:~# systemctl status plexmediaserver
● plexmediaserver.service - Plex Media Server
   Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled)
   Active: active (running) since Tue 2021-07-13 08:45:58 CDT; 4min 48s ago
  Process: 779 ExecStartPre=/bin/sh -c /usr/bin/test -d "${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" || /bin/mkdir -p "${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}
 Main PID: 782 (Plex Media Serv)
    Tasks: 102 (limit: 4915)
   Memory: 217.6M
   CGroup: /system.slice/plexmediaserver.service
           ├─ 782 /usr/lib/plexmediaserver/Plex Media Server
           ├─1494 Plex Plug-in [com.plexapp.system] /usr/lib/plexmediaserver/Resources/Plug-ins-186bae04e/Framework.bundle/Contents/Resources/Versions/2/Python/boots
           └─2095 /usr/lib/plexmediaserver/Plex Tuner Service /usr/lib/plexmediaserver/Resources/Tuner/Private /usr/lib/plexmediaserver/Resources/Tuner/Shared 1.23.4

Jul 13 08:45:58 PLEX.home systemd[1]: Starting Plex Media Server...
Jul 13 08:45:58 PLEX.home systemd[1]: Started Plex Media Server.
Jul 13 08:47:21 PLEX.home Plex Media Server[782]: connect: Operation timed out
Jul 13 08:47:27 PLEX.home Plex Media Server[782]: connect: Operation timed out

[ChuckPa]

Need the DEBUG log files please which are captured after such a failure.

Screenshots don’t tell us anything. Linux service status tells us even less unfortunately.

1. stop plex
2. Make a tar.gz of the logs directory
3. attach it

[jrniemand]

PM’d you the logs.

[jrniemand]

It happened again this morning.

[anon5074910]

PMS has crashed once a day for about the last three days. This has only started recently. Its happened at least once while running a scan for new content.

Logs can be supplied along with the crash logs but I’m away from my server at the moment.

I’m running ubuntu 20.04.

EDIT: Logs attached. Crashed happened approx 5:45 minutes after taking these logs.

Plex Media Server Logs_2021-07-15_23-07-53.zip (6.3 MB)

[jrniemand]

This happened again this morning, PM’d you the logs.

[AmazingRando24]

Samesies this morning:

Plex Media Server Logs_2021-07-22_07-18-15.zip (3.1 MB)

[AmazingRando24]

It appears after yesterday’s update, I can’t keep it running for more than 15 minutes a go. Server Version 1.23.6.4810

Plex Media Server Logs_2021-07-22_07-39-31.zip (2.2 MB)

Let me know if I should start a new thread as a different issue. This may not be the same.

[kazz3r24]

I just finished suffering from a locked database myself, before that I was getting random server timeouts. It sucks this is happening, but I’m glad to know it’s not just me.

I’ve got another thread open for this myself. It’s been happening more and more frequently.

Random crashes

sorry i only know enough linux to get myself in trouble. @ChuckPa that was trying to help with in other topic is who I usually bounce things off first. I am trying to see if someone can see if your crash logs successfully uploaded but the last one seems to have been on the 17th.

[AmazingRando24]

A reversion to the public release seems to be holding thus far. I also just realized this was a Linux centric post, and I’m running Windows 10.
Stable Version 1.23.5.4841

Will start a new thread if necessary.

[kazz3r24]

May not be necessary if you’re suffering from the same type of issue, could be cross-platform.

[AmazingRando24]

Crap, no good. Crash again.

[kazz3r24]

Ubuntu 18.04, I went back to 1.23.5.4841 which seems to be stable. Whenever I do get the timeout crashes, it’s typically in the evenings - still doesn’t make sense as to why though, resource usage doesn’t exactly spike at that time.

This is been happening more or less over the last month if not two, there’s definitely something up and I don’t think it’s us. I say this because I literally started my server from scratch last month.

[jimmymarbles]

Yes, I have experienced the sudden crashing as well. I am running ubuntu 18.04.

I downgraded to PlexMediaServer-1.23.5.4801 and will see if that version returns the stability.

[AmazingRando24]

I think I’m going to spin my issue out into it’s own thread. Sounds like it may be a different thing, since reversion doesn’t seem to solve the issue for me.