Server Crashing multiple Times Daily

Plex Media Server Desktops & Laptops
1

Hey Guys,

i’m currently sticking with some Plex Crashings which are happening everyday multiple times, since weeks, i already moved my Plex to another Server (moved Database+Metadata). Tried multiple Updates on Linux (Debian 9) and twerking Plex (RAMDISK for Database etc.) but all of that did not help. Its Crashing (become unavailable in WebUI) and restarts 10-15min on itself so its becomming available again. When i try to stop it via the Linux Service (systemctl stop plexmediaserver) its wont stopping, also i cant stop it via a sigsys via htop (its become only a “D” dead proccess which wont stop) then i can only revive it via a reboot of the server. It’s crashing randomly without any Warning or any Note in the Logs (or i just can’t see it).
I’m bare before crying but the problem still persists since quite a few Updates (i think since around 1-1.5 months for).

My Libary is currently really big (around 16000 Movies and around 64000 TV Episodes) since Version 1.8 or so its on track and wont got replaced. Currently i have a i7-6700 with 64GB Ram on 1TB NVMe SSD as Server which are never on the Hardware Limit. So i dont think that this would be a Problem.

So if anyone had an Idea i dont have or a tipp or Anything i could try please help me!

Things i already done:

  • Switched Hardware (another Server)
  • Updated + Backroll to “Stable/Public” Version
  • Disable HW Transcoding
  • Multiple Linux Updates (Currently on Kernel 4.19.0-0.bpo.5-amd64)
  • Manual and “Automatic” Database Optimization
  • Linux Updates (Also Stretch-Backports)
  • IPv6 Disable on the Server (Linux Side + Plex Config)

Server Version#: 1.16.0.1226
Player Version#: Happens on different players (couldnt figure out if only 1-2 crashing it)

lastest Plex Media Server Log which ends at last crash (as said without any message) is attached here. Plex Media Server.1.log (1.3 MB)

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Anyone has an idea to this?

Today i already had another crash.

i have HW Transcoding installed on the server. (but also disabled its hapenning again).

But it’s not really crashing its more like freezing. no more Log entries no crash log or anything, just a no responsiveness on the WebUI results in that you cant Use Plex anymore without restarting it.

Maybe its waiting for IO? and Stopping anything other?

I really have no idea atm.

4

Happening to me too. Running Mint 19.1 and with the past couple versions of the server (using the Public) branch, I’m seeing the same random crashes. It’s weird though. I don’t see any segfault’s in dmesg and I can access the Plex web GUI but some, or all, my screen art won’t display and when a client talks to the server… it can see the media but nothing will play. Spinning wheel of death. If I restart the Plex service, or bounce the box, everything returns to normal… for anywhere from a few hours to a day or so then the cycle repeats.

I know that Plex doesn’t officially support Mint so I didn’t bother asking for a dev to look at my log files. Hopefully a server update in the future will fix it.

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