Server keeps crashing overnight

Plex Media Server v1.32.8.7639-fb6452ebf - Synology DS918+ x86_64 - build: linux-x86_64 synology-dsm7

Almost (if not all) nights my server started crashing. I tried upgrading to the beta version, and also downgrading back to the latest stable release with no luck.

Not seeing a specific issue in the logs that point to where it completely stops. The errors I do see happen in other places in the logs as well.

Anyone have any ideas?

Example of the last time it crashed:

4d84fd33-5264-4b9a-3911b888-92edf78e.dmp.log (1.8 MB)
Plex Media Server.1.log (1.8 MB)

Thanks - there should also be a .dmp file alongside the .log file in $TMPDIR

4d84fd33-5264-4b9a-3911b888-92edf78e.dmp
4d84fd33-5264-4b9a-3911b888-92edf78e.log

also there would be a Plex Crash Uploader log file associated with the Plex Media Server.1.log file that you attached

I managed to find an uploaded crash report for the 12th April - may have been the same crash. We have a fix coming along for that

Thanks for taking a look!

Here are the other 2 files:
Plex Crash Uploader.1.log (2.1 KB)
4d84fd33-5264-4b9a-3911b888-92edf78e.dmp.log (1.8 MB)

this is a log file as opposed to a dmp file

Did you find this file
/var/packages/PlexMediaServer/shares/PlexMediaServer/AppData/tmp/4d84fd33-5264-4b9a-3911b888-92edf78e.dmp ?
If it is there, please copy it out, zip it and send it to me by private message

Sent, thanks!

@sa2000 I’m confirming that this is resolved for me in 1.40.0.7996, thank you for the help!

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