Server not available on Xbox One. I feel like I've tried everything.

Plex Players Gaming Consoles
21

@kegobeer-plex said:
Feb 16, 2016 16:49:04:332 [9304] ERROR - [Transcoder] C:\Users\Chris\AppData\Local\Plex Media Server\Cache\Transcode\Sessions\plex-transcode-hd76he8f8pcv-d76407db-12d7-4706-b434-f0b72dfeca3a emp-0.srt: Invalid data found when processing input Feb 16, 2016 16:49:04:336 [6360] ? - [Transcoder] Feb 16, 2016 16:49:04:363 [9984] ERROR - PeekNamedPipe failed: 0x6d Feb 16, 2016 16:49:04:363 [9984] ERROR - Failed to start session successfully.

Something in that file is causing the transcoder to fail. Any chance you can run it through mediainfo and post the info?

General
Unique ID : 191124036694982058779229214281888188467 (0x8FC926898C12992C83B2A00D1CF04833)
Complete name : G:\TV\The Newsroom\The Newsroom (2012) - 2x03 - Willie Pete.mkv
Format : Matroska
Format version : Version 4 / Version 2
File size : 2.65 GiB
Duration : 57mn 42s
Overall bit rate : 6 565 Kbps
Encoded date : UTC 2014-10-17 00:12:19
Writing application : mkvmerge v6.2.0 (‘Promised Land’) built on Apr 28 2013 12:22:01
Writing library : libebml v1.3.0 + libmatroska v1.4.0

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 5 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 57mn 42s
Bit rate : 5 047 Kbps
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.228
Stream size : 1.99 GiB (75%)
Writing library : x264 core 142 r2479 dd79a61
Encoding settings : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x133 / me=umh / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=18 / lookahead_threads=3 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=2pass / mbtree=1 / bitrate=5047 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00
Language : English
Default : Yes
Forced : No

Audio
ID : 2
Format : DTS
Format/Info : Digital Theater Systems
Mode : 16
Format settings, Endianness : Big
Codec ID : A_DTS
Duration : 57mn 42s
Bit rate mode : Constant
Bit rate : 1 509 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Frame rate : 93.750 fps (512 spf)
Bit depth : 24 bits
Compression mode : Lossy
Stream size : 623 MiB (23%)
Language : English
Default : Yes
Forced : No

Menu
00:00:00.000 : en:00:00:00.000
00:01:11.530 : en:00:01:11.530
00:10:40.598 : en:00:10:40.598
00:18:18.222 : en:00:18:18.222
00:25:45.419 : en:00:25:45.419
00:32:57.267 : en:00:32:57.267
00:42:36.888 : en:00:42:36.888
00:56:32.014 : en:00:56:32.014

22

@jmckee said:

@chrissaunders666 said:

@kegobeer-plex said:
To help isolate the issue, shut down the Plex server, then restart it and wait a couple of minutes. Next, use a client to start playing back a file that causes the error. After the error happens, wait two minutes, then close the client and the server, and attach the new log file.

Ok, attached is the log.

That log has the same errors:

Feb 16, 2016 16:49:03:898 [8260] ERROR - Couldn’t find the file to stream: G:\TV\The Newsroom\The Newsroom (2012) - 2x03 - Willie Pete.en.srt
Feb 16, 2016 16:49:03:904 [9984] DEBUG - Downloaded stream from [127.0.0.1:32400/library/streams/871896?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx] (codec: srt) to temporary file [C:\Users\Chris\AppData\Local\Plex Media Server\Cache\Transcode\Sessions\plex-transcode-hd76he8f8pcv-d76407db-12d7-4706-b434-f0b72dfeca3a emp-0.srt]
Feb 16, 2016 16:49:04:332 [9304] ERROR - [Transcoder] C:\Users\Chris\AppData\Local\Plex Media Server\Cache\Transcode\Sessions\plex-transcode-hd76he8f8pcv-d76407db-12d7-4706-b434-f0b72dfeca3a emp-0.srt: Invalid data found when processing input
Feb 16, 2016 16:49:04:363 [9984] ERROR - Failed to start session successfully.

That is strange because I never had subtitle files for this series. Should I try to download them from OpenSubtitles, pop them in and see what happens?

23

93 FPS? That doesn’t seem right. Is that the same in your other Newsroom episodes?

Forget it, disregard. That’s audio not video.

24

@chrissaunders666, I don’t know. I’d compare this file with another from your collection of Newsroom files to see if there are any differences.

25

@kegobeer-plex said:
@chrissaunders666, I don’t know. I’d compare this file with another from your collection of Newsroom files to see if there are any differences.

Looks like the problem is solved, I took what @jmckee said about an error with subtitles into account and I ended up hopping over to Open Subtitles, downloaded and dropped them in the folder, refreshed everything and boom, fired up just fine.

But what really confuses me is that I had never had any subtitles for this particular series since I really don’t bother with subs at all. So why it thought I had them and they were missing is beyond me.

I honestly wish Plex could give more specific error messages so that things like this could get nipped in the bud.

Big thanks for your help with all of this! :slight_smile:

26

@chrissaunders666 said:
Looks like the problem is solved, I took what @jmckee said about an error with subtitles into account and I ended up hopping over to Open Subtitles, downloaded and dropped them in the folder, refreshed everything and boom, fired up just fine.

But what really confuses me is that I had never had any subtitles for this particular series since I really don’t bother with subs at all. So why it thought I had them and they were missing is beyond me.

It’s pretty strange, but glad you were able to get it sorted out.

I honestly wish Plex could give more specific error messages so that things like this could get nipped in the bud.

That definitely is in the works, the problem is how many error messages there can be versus how many they can get in the app. Things like the transcoder failing should give an unable to play this file message, but that still doesn’t really help narrow it down at all. So it’s a tricky thing for the developers about how to relay the information from the server in a way that still makes it somewhat useful. (And some things the server changes before the app is updated so they just don’t make it in, which doesn’t help at all either)

27

@chrissaunders666 said:

@cayars said:

Are you sure you’re not mixing GB and TB?
80 GB free space is NOTHING for media, especially the transcode directory.
Are you sure you don’t mean a 2.5TB 1 hour long tv episode?

I am positive. I have 3 drives where I store my media, one has 81.9 gigs of free space, one has 50.7 gigs free and the third has 719 gigs free. The video file I am trying to play is 2.64 gigs. 2.5 terrabytes is insanely large for a 1 hour long TV episode. I’ve never heard of any singular episode of a television program being even remotely that large.

Sorry for making you waste time writing a reply. I don’t know what I was thinking when I wrote that.
2.5TB TV Episode or Movie would be insane. “I just purchased a new 8TB drive and stored 3 TV shows” :slight_smile: