I have a Synology NAS DS413 running Freescale QorIQ P1022 CPU. After the previous DSM upgrade, Plex no longer worked and I found a thread that allowed me to download a compatible version and run that so I still can use Plex. Problem is that I now have a PS4 and am trying to use Plex on it. It won’t connect to the media server, keeps telling me I need to update the media server to the latest version, which I obviously cannot because it won’t work on my NAS. Is there a solution to this? Version of Plex media server that is compatible with both my NAS and PS4??
Thanks for your reply Trumpy81. This situation is totally crap. I bought this whole setup, including the plex pass because it was supposed to allow me easy access to everything everywhere all the time and now you just say NO we’re not supporting all these users any more. Very poor form by both plex and synology.
That processor was discontinued well over a year ago. Your PMS is recorded as having been created about 4 years ago. Emails were sent as well as other announcements made prior to discontinuing support for ARMv5 and PPC processors
@Beachnik said:
Thanks for your reply Trumpy81. This situation is totally crap. I bought this whole setup, including the plex pass because it was supposed to allow me easy access to everything everywhere all the time and now you just say NO we’re not supporting all these users any more. Very poor form by both plex and synology.
You cannot expect that the hardware you bought is going to be future proof.
I have a DS411+ which I have run for nearly 6 years, and that’s because it was based on an intel Atom, and came with 1GB of memory. That has now reached its end of life, in so far as it cannot really run the stuff I want. So it’s been replaced by a DS918+. Things move on is my point.
However you have a server which can still run DLNA and serve up your files in that fashion, directly to your TV.
You also have a box which you can use to back up to and run a host of other features.
The ONLY reason I bought the NAS was to host my media and use Plex, I would have been far better off buying a cheap laptop and external storage which I could have replaced much more cheaply than the NAS. Synology and Plex both claimed this was a great solution and it isn’t.
@trumpy81 said:
@Beachnik said:
Thanks for your reply Trumpy81. This situation is totally crap. I bought this whole setup, including the plex pass because it was supposed to allow me easy access to everything everywhere all the time and now you just say NO we’re not supporting all these users any more. Very poor form by both plex and synology.What exactly does Synology have to do with it? You knew, or should have known, what you were buying when you laid down the cash for the NAS.
The fact that Plex can no longer run on the NAS has nothing to do with Synology or any other manufacturer, it has to do with the processor used in your NAS. Plex cut support for all ARMv5 and PPC processors in all NAS, because they are too weak to run the latest versions of Plex with.
That is not something that Synology or any of the other NAS manufacturers could have foreseen and it is not something that Plex did lightly.
As far as Plex goes, they have tried to keep their customers happy by adding a lot of unnecessary features (IMHO), but that has come at a price and that price is the required processing power that Plex now needs.
Everything has a cost, and that cost is not always in monetary terms, it’s just unfortunate that you happened to get caught in the crossfire.
What Synology advertised was the NAS to solve all your media problems, hosting Plex, which was a particular selling point of this NAS. I don’t know why Plex has all these added features, certainly nothing there that interests me at all. I just wanted somewhere to park all my media that I could access easily from all my devices at home. That Plex is on this journey to try to compete with itunes is nonsense, they will never beat apple, so why not continue to do what they used to do really well?
Oooh, the pitfalls of a NAS. So glad I stayed with External drives
@SE56 said:
Oooh, the pitfalls of a NAS. So glad I stayed with External drives
A NAS provides a lot more than just a place to run a server from. What happens when that external drive physically crashes? Do you have a mirror backup somewhere? A NAS has built-in redundancy of the data and can easily recover everything in a few hours.
But in this case it’s the complexity of compatibility for most PLEX enthusiasts / home entertainment users. I do understand the benefits of a NAS with large Data and recovery. All of that comes with a price tag.
@trumpy81 said:
@Beachnik said:
Thanks for your reply Trumpy81. This situation is totally crap. I bought this whole setup, including the plex pass because it was supposed to allow me easy access to everything everywhere all the time and now you just say NO we’re not supporting all these users any more. Very poor form by both plex and synology.What exactly does Synology have to do with it? You knew, or should have known, what you were buying when you laid down the cash for the NAS.
The fact that Plex can no longer run on the NAS has nothing to do with Synology or any other manufacturer, it has to do with the processor used in your NAS. Plex cut support for all ARMv5 and PPC processors in all NAS, because they are too weak to run the latest versions of Plex with.
That is not something that Synology or any of the other NAS manufacturers could have foreseen and it is not something that Plex did lightly.
As far as Plex goes, they have tried to keep their customers happy by adding a lot of unnecessary features (IMHO), but that has come at a price and that price is the required processing power that Plex now needs.
Everything has a cost, and that cost is not always in monetary terms, it’s just unfortunate that you happened to get caught in the crossfire.
I personally wish these NAS/Router company’s would STOP advertising that they support PMS, This is the root of disappointment with many of Plex user’s. They purchase a low powered device such as a NAS or router, Install PMS and load there media and bam as soon as it needs real-time trans-coding you have customers screaming it don’t work, Plex is this and Plex is that. Plex needs horsepower as we no and a low power NAS/Router is not the right answer. That’s my 2 cents on this topic.
Can you provide an example (screenshot w/ links?) I will forward it to the product team for their review and decision.
As for NAS boxes, I’m working on updating the NAS Compatibility list. When approved, it will be up to date (Jan 2018) and show what PMS is capable of on those devices.
Chuck,
I am sorry I don’t understand, What would you like a screen shot and links of?
@RayIT said:
I personally wish these NAS/Router company’s would STOP advertising that they support PMS, This is the root of disappointment with many of Plex user’s. They purchase a low powered device such as a NAS or router, Install PMS and load there media and bam as soon as it needs real-time trans-coding you have customers screaming it don’t work, Plex is this and Plex is that. Plex needs horsepower as we no and a low power NAS/Router is not the right answer. That’s my 2 cents on this topic.
Can you show me screenshot and links to those ‘offending / questionable’ product(s)?
That’s what I’ll forward to the product team.
Chuck,
I will see what I can do, There are many so it would be allot of work, I would say any device that does not have a CPU PassMark score of at least 2100 on the low end should not support PMS. There are router company’s can’t remember hew at this time that claim we can run PMS on it and that just not reasonable unless there media is already pre-transcoded.
I would say if there going to continue to offer PMS then it should be mandated that the writing is extremely clear to the customer what can and can’t be done with these low-end devices and in the end it will reduce the return rate of devices and save the Plex name. I think its great Plex is everywhere but the limitation/pro’s/cons need to be front end center at the time of purchase of said devices. The updated list your talking about is great but new Plex users have no clue there is such a list…fyi
Just 1 or 2 examples is all I need. The bigger the name, the easier it is to get the proper traction if warranted. If they do determine it an issue, they will run everything to ground.
As for what boxes can and can’t do, The NAS guide will be the definitive source.
I agree with you about the NAS guide, Problem is new users of Plex that are looking to by a device such as a NAS don’t know about the guide so unless they go digging or think about digging for info they may never see it till it;s to late, Best if this info was on vendors product page for the device in question so people know rite away what the device can and can’t do in regards to PMS. I feel this would slow down the negative comments about Plex here and there would be more happy customers. Its just my 2 cents as a Plex users looking from the outside looking in…
Ok so here is one quick example the Synology DS218+ it only has a PassMark score of 1291
m.cpubenchmark.net/cpu.php?cpu=Intel+Celeron+J3355+%40+2.00GHz&id=2960
Here is another example the Netgear Nighthawk X10, It screams PMS on the product page but nothing about it’s limitation with the add netgear.com/landings/ad7200/
On closing people buy products like the Netgear X10 with there creative marketing about running PMS on it and when it don’t work for them Plex is automatically the bad guy and that’s not always fair. Using Netgear as an example rite below that add there should of been a link that said something like some limitations click here for info or something that alerts the user about what it can and can’t do. End of rant…
