I recently discovered that my shield cannot be hardware transcoded, and hw is not displayed on the playback information The version used is 1.25.3.5385

[image] StephenH: this fix still on track for 1.32.8 It has been released as beta - 1.32.8.7639 See Plex Media Server - #607 by gbooker02 (Transcoder) Videos HW encoded on the shield would display a black screen on some devices (#14384) [image] purplefish: Shield /Plex went back to be…

Sorry for the late response. I only saw it now. I’m running on the latest firmware released last week: 9.1.1 (33.2.0.157) @anon18523487

We think we found the problem. Working on a fix.

Any updates on this @anon18523487 :question:

Should be fixed in latest beta, 1.30.0.6486. We missed the release note. Let me check about adding that.

@anon18523487 With the latest version 1.30.1.6497 either still broken or broken again. Could you please ask the devs to have a look again? This happens with all files, also own phone recordings can’t hardware transcode. Thanks [Screenshot_20221228_112741_Firefox Nightly]

@anon18523487 Having the same issue with two different Shield PMS servers on 1.30.2.6563. On one attempt while watching the dashboard, the HW icon flashed for a half a second on the screen then disappeared. here’s a portion of the log where it happened Jan 28, 2023 20:56:16.044 [22408] DEBUG - MD…

That shows that it tried to use HW transocding and it failed so it switched over to software, that’s the “flash” you saw. Does this happen for all videos? This one looked like a mpeg2 DVR’d video. Please try an h264 video to see if hardware fails for that too.

@anon18523487 Thanks - it does happen will all video. Have tried with h264 and h265 video with the same results. Just upgraded the server to 1.31.0.6654, still same thing happening.

Shield tv don't hw transcode

Plex Media Server

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Shield tv don't hw transcode

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