'Skip Intro' function disappeared?

Plex Media Server
1

It used to work fine, not sure when it disappeared but I assume it must have been after a server update. The option just isn’t there anymore, nothing to click?
Just in case you ask…

  • Settings for the function are enabled both at server and library level and it’s not working in all instances of the player (Web, Amazon Fire, Android).

I’m always using the latest version of the server, so whatever version we’re at now. As for the players, they all auto-update so also the latest but I don’t think that matters much since there have been several updates since the problem started and none have fixed it.

Thanks in advance!

EDIT!: I notice now that it is working for the latest series I just added but for some series where it used to work, it doesn’t anymore.

2

Check the xml info for an episode to see if the intro marker is shown. That controls of the button appears.

3

No it isn’t…so now what?

4

With Web, hit “Analyze” on the season for that episode you checked. Then click on the activity icon to see if intro detection is running.

image

Grab the server logs and upload them here.

5

Awesome, thanks! It seems to have done the trick! :smiley:

6

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