Skip intro not working

i have reinstal my pc with windows and the skip intro is not working i have plexpass, but before the reinstal of my pc it works and now it dont works how can i fix this…?

You probably need to regenerate the skipping info

Check out this support article

https://support.plex.tv/articles/skip-content/

i have done that but stil not working

Has plex had time to rescan for intros? Those scheduled tasks usually run around 4am. Have tried manually analyzing a show just to test?