As a premium customer, we get zero customer support from the Plex team? Just forced into a forum more outdated than 2001 forums, to talk to other people with their own issues and so no one gets their technical issues addressed, ever? Yet they still collect money each year from us as if they do a damn thing to assist us as customers?
Been screen grabbing every crash, multiple times a day and night, as well as their pop-up message saying they will not answer any of our tech questions and send us to this joke of a forum.
I think its important everyone does.
Plex isn’t the only service that streams. They should work, or go get a real job.
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Plex employees participate in these forums, as well as other users. It’s certainly not perfect, but, judging from your joke of a posting history, you haven’t even tried, so you might want to calm down a bit and post a question in the appropriate forum and see what help you get.
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If you have a valid issue, there are tons of Plex employees on this forum that will assist. It might not be as fast as Netflix but they eventually get to you. PlexPass isn’t exactly a premium membership what it opens you up to in the Plex world is additional features that the standard membership does not and it is also a way to support Plex.
What are the issues that you’re having? I looked at your post history and I don’t see another post. Another reason that this forum exists is that 99% of issues that are being experienced are typically already covered. Please try and describe your issues so that someone can attempt to assist you.
Use the forums. Not a big deal. You are here, aren’t you? Post your screen shots and details here. Is it a problem with a player? Your server?
terrible this “no-support” or “help-yourself” policy.
like facebook. but logical - they save themselves a bunch of money.
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I have yet to see a plex employee post on any thread relating to an issue, just announcements.
Well I’ve had many many answers from the CTO of plex over the past years, so i guess YMMV. Maybe its how you ask?
Yep I paid for plexpass, but plex runs well for most people for free, and its absolutely f**king amazing beautiful software for free.
I just happened to come across your response. Are you an employee of Plex? If so, you should be fired. On what authority do you get to respond to an upset customer? A professional, number one, would leave that to upper management to deal with. If a customer, A PAYING CUSTOMER, Is not satisfied with your performance, You’re supposed to listen and figure out a way to make them happy, not be a sarcastic ass.
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