Some issue for PMS to detect H264 video codec

Plex Media Server
,
1

Server Version#: PMS 1.18.9.2571 (on synology NAS DS415play)
Player Version#: Rasplex 1.8.1 / Xbox One App 2.51.1.70

Since a week approximately I experiencing issue with the detection of H264 video codec for some movies and I don’t know why. I cannot find the issue exactlty.

Here is the information linked to released movie :

General
Complete name                            : The.Way.Back.2020.1080p.Amazon.WebRip.H264.AC3.DD5.1.Will1869\The.Way.Back.2020.1080p.Amazon.WebRip.H264.AC3.DD5.1.Will1869.mp4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (mp42/isom/avc1)
File size                                : 2.96 GiB
Duration                                 : 1 h 48 min
Overall bit rate                         : 3 906 kb/s
Movie name                               : The.Way.Back.2020.1080p.Amazon.WebRip.H264.AC3.DD5.1.Will1869
Encoded date                             : UTC 2020-03-24 17:11:26
Tagged date                              : UTC 2020-03-24 17:35:52
Writing application                      : DVDFab 11.0.4.2

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L4
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Format settings, GOP                     : M=1, N=12
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1 h 48 min
Source duration                          : 1 h 48 min
Bit rate                                 : 3 454 kb/s
Width                                    : 1 916 pixels
Height                                   : 800 pixels
Display aspect ratio                     : 2.40:1
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Standard                                 : Component
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.094
Stream size                              : 2.62 GiB (88%)
Source stream size                       : 2.62 GiB (88%)
Encoded date                             : UTC 2020-03-24 17:11:26
Tagged date                              : UTC 2020-03-24 17:35:52
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Menus                                    : 3
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Commercial name                          : Dolby Digital
Codec ID                                 : ac-3
Duration                                 : 1 h 48 min
Bit rate mode                            : Constant
Bit rate                                 : 448 kb/s
Channel(s)                               : 6 channels
Channel layout                           : L R C LFE Ls Rs
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 SPF)
Compression mode                         : Lossy
Stream size                              : 347 MiB (11%)
Title                                    : English (ac3 5.1)
Language                                 : English
Service kind                             : Complete Main
Default                                  : Yes
Alternate group                          : 1
Encoded date                             : UTC 2020-03-24 17:11:26
Tagged date                              : UTC 2020-03-24 17:35:52

Menu
ID                                       : 3
Codec ID                                 : text
Duration                                 : 1 h 48 min
Encoded date                             : UTC 2020-03-24 17:11:26
Tagged date                              : UTC 2020-03-24 17:35:52
Menu For                                 : 1
00:00:00.000                             : Chapter 1
00:09:38.744                             : Chapter 2
00:15:52.117                             : Chapter 3
00:24:43.148                             : Chapter 4
00:31:33.474                             : Chapter 5
00:37:53.229                             : Chapter 6
00:44:59.404                             : Chapter 7
00:54:13.750                             : Chapter 8
01:04:13.182                             : Chapter 9
01:09:04.473                             : Chapter 10
01:17:55.795                             : Chapter 11
01:27:55.520                             : Chapter 12
01:33:15.840                             : Chapter 13
01:42:37.734                             : Chapter 14



[center] [img]https://i.imgur.com/7h7RXAY.jpg[/img]

[size=5] The Way Back (2020) [/size]

[img]https://i.imgur.com/IIaC3xj.png[/img]

[b][size=2]

VIDEO

Format - MP4
Codec - H264
Resolution - 1916x800
Frame Rate - 23.98
Bit Rate - 3901 Kbps
File Size - 2.95 GB
Duration - 1hrs 48mins

AUDIO 

Audio Codec - AC3
Sample Rate - 48Khz
Channels - 6
Channel Layout - Dolby Digital 5.1
Bit Rate - 447 Kbps
Language -  English
Subtitles - No

Source - Amazon WebRip FGT
2

Can you describe your problem in a little more detail? What do you mean by “issue with detection of H.264 video codec?” Is your media not playing?

Please also include the media information from Plex itself for one of the affected files:

See the part regarding XML Information.

4

Here the XML info :

<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="1" librarySectionTitle="Films" librarySectionUUID="ba9e18ac-4f48-4f6e-b6b4-27661c40784e" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1585084234">
<Video ratingKey="168584" key="/library/metadata/168584" guid="com.plexapp.agents.themoviedb://529485?lang=fr" studio="Warner Bros. Pictures" type="movie" title="The Way Back" titleSort="Way Back" librarySectionTitle="Films" librarySectionID="1" librarySectionKey="/library/sections/1" summary="Une star du basketball a perdu sa femme et sa famille à cause de son addiction. Il a l'espoir de trouver sa salvation en devenant le coach d'une équipe de basketball d'un lycée qui ne compte aucune victoire à son actif." rating="6.3" year="2020" thumb="/library/metadata/168584/thumb/1585513358" art="/library/metadata/168584/art/1585513358" duration="4701884" originallyAvailableAt="2020-03-05" addedAt="1585511596" updatedAt="1585513358">
<Media id="312356" duration="4701884" bitrate="5402" audioChannels="6" audioCodec="eac3" container="ac3">
<Part accessible="1" exists="1" id="314069" key="/library/parts/314069/1585327731/file.mp4" duration="4701884" file="/volume1/video/film/The Way Back (2020) - 1080p - H264 AC3 DD5.1/The Way Back (2020) - 1080p.mp4" size="3175099292" container="ac3" deepAnalysisVersion="4" requiredBandwidths="2147483647,2147483647,2147483647,2147483647,2147483647,2147483647,2147483647,2147483647">
<Stream id="681531" streamType="2" selected="1" codec="eac3" index="0" channels="6" bitrate="5402" audioChannelLayout="5.1(side)" requiredBandwidths="2147483647,2147483647,2147483647,2147483647,2147483647,2147483647,2147483647,2147483647" samplingRate="44100" displayTitle="Inconnu (EAC3 5.1)"/>
</Part>
</Media>
<Genre id="23" filter="genre=23" tag="Drame"/>
<Director id="34014" filter="director=34014" tag="Gavin O'Connor"/>
<Writer id="71705" filter="writer=71705" tag="Brad Ingelsby"/>
<Producer id="4531" filter="producer=4531" tag="Jennifer Todd"/>
<Producer id="3765" filter="producer=3765" tag="Ben Affleck"/>
<Producer id="71743" filter="producer=71743" tag="Mark Ciardi"/>
<Producer id="71744" filter="producer=71744" tag="Gordon Gray"/>
<Producer id="71745" filter="producer=71745" tag="Gavin O'Connor"/>
<Producer id="71746" filter="producer=71746" tag="Ravi D. Mehta"/>
<Country id="28" filter="country=28" tag="USA"/>
<Role id="3596" filter="actor=3596" tag="Ben Affleck" role="Jack Cunningham" thumb="http://image.tmdb.org/t/p/original/7Zy12dUasr43oF8hyU5iBz5iOpO.jpg"/>
<Role id="71706" filter="actor=71706" tag="Al Madrigal" role="Dan" thumb="http://image.tmdb.org/t/p/original/l82MsWdkLosVtdPDpbGa4H4k6mn.jpg"/>
<Role id="2763" filter="actor=2763" tag="Janina Gavankar" role="Angela" thumb="http://image.tmdb.org/t/p/original/3lj5jZFvjjc4XD6pdykMdgyPREp.jpg"/>
<Role id="71707" filter="actor=71707" tag="Michaela Watkins" role="Beth" thumb="http://image.tmdb.org/t/p/original/qw8RqZ2fehR0ZlHWwyH9WFjc3Qh.jpg"/>
<Role id="71708" filter="actor=71708" tag="Brandon Wilson" role="Brandon" thumb="http://image.tmdb.org/t/p/original/9deGHwBMpPh3mzPzEp2MXsXsnXH.jpg"/>
<Role id="71709" filter="actor=71709" tag="Will Ropp" role="Kenny"/>
<Role id="71710" filter="actor=71710" tag="Fernando Luis Vega" role="Sam Garcia"/>
<Role id="71711" filter="actor=71711" tag="Charles Lott, Jr." role="Chubbs"/>
<Role id="71712" filter="actor=71712" tag="Melvin Gregg" role="Marcus Parrish" thumb="http://image.tmdb.org/t/p/original/jkmvezKh6owK2RLO0acw3kY4j6U.jpg"/>
<Role id="71713" filter="actor=71713" tag="Ben Irving" role="Bobby Freeze"/>
<Role id="71714" filter="actor=71714" tag="Jeremy Radin" role="Father Mark Whelan"/>
<Role id="71715" filter="actor=71715" tag="Da'Vinchi" role="Devon Childress"/>
<Role id="71716" filter="actor=71716" tag="Nico David" role="Ryan" thumb="http://image.tmdb.org/t/p/original/quB5tGFaWtyDoj3aKzfybrSXdq2.jpg"/>
<Role id="71717" filter="actor=71717" tag="Chris Bruno" role="Sal" thumb="http://image.tmdb.org/t/p/original/sZwn1Yo5DzcD6E8TiiEiDaPDUdw.jpg"/>
<Role id="1850" filter="actor=1850" tag="Glynn Turman" role="Doc" thumb="http://image.tmdb.org/t/p/original/yEW4JrFPyTTsoSeDQYwHxBihMuM.jpg"/>
<Role id="71718" filter="actor=71718" tag="T. K. Carter" role="Russ" thumb="http://image.tmdb.org/t/p/original/dWW4ZaZkH2Pt2xsZPTjTXoZPyMl.jpg"/>
<Role id="71719" filter="actor=71719" tag="Jeremy Ratchford" role="Matty" thumb="http://image.tmdb.org/t/p/original/fzzVrrOw00lWlqJs4dBSD8gJGZg.jpg"/>
<Role id="71720" filter="actor=71720" tag="Jayne Taini" role="Susan Norris" thumb="http://image.tmdb.org/t/p/original/h5LSieXoaaqafx5nNQWz1GAX0GP.jpg"/>
<Role id="71721" filter="actor=71721" tag="Sal Velez Jr." role="Miguel" thumb="http://image.tmdb.org/t/p/original/8Jlay4bwohlIZHTOvc4bymnXySW.jpg"/>
<Role id="71722" filter="actor=71722" tag="Yeniffer Behrens" role="Sofia" thumb="http://image.tmdb.org/t/p/original/sxc7FVhUYUgOg8KINil5Lf9PxgY.jpg"/>
<Role id="71723" filter="actor=71723" tag="Rachael Carpani" role="Diane" thumb="http://image.tmdb.org/t/p/original/kGbaThad5ozukGk1e4LBn8S2VjA.jpg"/>
<Role id="71724" filter="actor=71724" tag="Caleb Thomas" role="Mike Ball Boy" thumb="http://image.tmdb.org/t/p/original/6SR0EQdTji9rUWGuLX3lmtfc0jd.jpg"/>
<Role id="70061" filter="actor=70061" tag="Marlene Forte" role="Gale" thumb="http://image.tmdb.org/t/p/original/5TUmUz8kLeACwb56EVcLu1lyZR0.jpg"/>
<Role id="71725" filter="actor=71725" tag="Lukas Gage" role="Eddie" thumb="http://image.tmdb.org/t/p/original/2OpS8VhuHY6fV60iLQoaCUwK3rG.jpg"/>
<Role id="69184" filter="actor=69184" tag="Christine Horn" role="Doctor" thumb="http://image.tmdb.org/t/p/original/pjLRUglYTx9yVQ9gHSWbN8ET7to.jpg"/>
<Role id="71726" filter="actor=71726" tag="Edelyn Okano" role="Denise"/>
<Role id="67997" filter="actor=67997" tag="Jay Abdo" role="Liquor Store Owner" thumb="http://image.tmdb.org/t/p/original/dxnQROj7IK4NGonL9bYcilzUxWj.jpg"/>
<Role id="71727" filter="actor=71727" tag="Olivia Cannizzo" role="Cheerleader"/>
<Role id="64170" filter="actor=64170" tag="Christina Sergoyan" role="Cheerleader"/>
<Role id="71728" filter="actor=71728" tag="Tom Archdeacon" role="Ethan" thumb="http://image.tmdb.org/t/p/original/iIKMFjmHkUHso6Nx4yWB2UG3zK.jpg"/>
<Role id="71729" filter="actor=71729" tag="James P. Harkins" role="Burly Man"/>
<Role id="71730" filter="actor=71730" tag="Rylee Cravens" role="Hayes Student" thumb="http://image.tmdb.org/t/p/original/s5bWTdXHkXgXLoRYHMLqrQJAvJF.jpg"/>
<Role id="71731" filter="actor=71731" tag="Chieko Hidaka" role="Haley"/>
<Role id="71732" filter="actor=71732" tag="Mike G." role="Employee" thumb="http://image.tmdb.org/t/p/original/g4Vp1kQq6E05Czb1JNyIFbfVWO0.jpg"/>
<Role id="71733" filter="actor=71733" tag="Jedediah Jenk" role="Basketball Fan" thumb="http://image.tmdb.org/t/p/original/8PXojBz1JVcr0c4IJgLwq5rPiV4.jpg"/>
<Role id="71734" filter="actor=71734" tag="Troy Brookins" role="Memorial Basketball Player"/>
<Role id="71735" filter="actor=71735" tag="Josh Latzer" role="Construction Worker #1" thumb="http://image.tmdb.org/t/p/original/fevFmfIsmS8IWhOEnKquzGnLurI.jpg"/>
<Role id="71736" filter="actor=71736" tag="Shay Roundtree" role="Ken"/>
<Role id="71737" filter="actor=71737" tag="Cynthia Rose Hall" role="Nancy" thumb="http://image.tmdb.org/t/p/original/2smr3woZZli4Xd0bVjcLoDZSq8m.jpg"/>
<Role id="64148" filter="actor=64148" tag="Alexander Tassopoulos" role="Basketball Player"/>
<Role id="71738" filter="actor=71738" tag="Craig Reed" role="Bar Patron w / Truck"/>
<Role id="67838" filter="actor=67838" tag="Chad Mountain" role="Pat" thumb="http://image.tmdb.org/t/p/original/pRwVRxykn2YBA9YpLSbTb7awe5i.jpg"/>
<Role id="71739" filter="actor=71739" tag="Brian Nuesi" role="Basketball Player 7"/>
<Role id="71740" filter="actor=71740" tag="Carly Schneider" role="Cheerleader"/>
<Role id="64259" filter="actor=64259" tag="R.J. Asher" role="Bar Patron"/>
<Role id="71741" filter="actor=71741" tag="Shantiel Alexis Vazquez" role="Basketball Fan" thumb="http://image.tmdb.org/t/p/original/eQmd1AxjxKrS1X1pkpboumuZ3Ol.jpg"/>
<Role id="71742" filter="actor=71742" tag="Justice Alan" role="David"/>
<Extras size="0"> </Extras>
<Related>
<Hub hubKey="/library/metadata/13787" key="/library/metadata/168584/similar" title="Films reliés" type="movie" hubIdentifier="movie.similar" context="hub.movie.similar" size="1" more="1" style="shelf">
<Video ratingKey="13787" key="/library/metadata/13787" guid="com.plexapp.agents.themoviedb://210577?lang=fr" studio="20th Century Fox" type="movie" title="Gone girl" librarySectionTitle="Films" librarySectionID="1" librarySectionKey="/library/sections/1" originalTitle="Gone Girl" contentRating="fr/U" summary="Amy et Nick forment en apparence un couple modèle. Victimes de la crise, ils quittent Manhattan pour retourner s’installer dans la ville du Missouri où Nick a grandi. Mais le jour de leur 5ème anniversaire de mariage, Amy disparaît et Nick retrouve leur maison saccagée. Lors de l’enquête tout semble accuser Nick. Celui-ci décide, de son côté, de tout faire pour savoir ce qui est arrivé à Amy et découvre qu’elle lui dissimulait beaucoup de choses." rating="7.9" viewCount="1" lastViewedAt="1447188165" year="2014" tagline="Il ne faut pas se fier aux apparences..." thumb="/library/metadata/13787/thumb/1576136281" art="/library/metadata/13787/art/1576136281" duration="8941983" originallyAvailableAt="2014-10-08" addedAt="1419545153" updatedAt="1576136281" chapterSource="media">
<Media id="12615" duration="8941983" bitrate="11993" width="1920" height="800" aspectRatio="2.35" audioChannels="6" audioCodec="dca" videoCodec="h264" videoResolution="1080" container="mkv" videoFrameRate="24p" audioProfile="dts" videoProfile="high">
<Part id="285753" key="/library/parts/285753/1419265062/file.mkv" duration="8941983" file="/volume1/video/film/Gone Girl (2014) - 1080p/Gone Girl (2014) - 1080p.mkv" size="13408626316" audioProfile="dts" container="mkv" deepAnalysisVersion="4" requiredBandwidths="22668,17216,14635,13182,12705,12367,12247,12247" videoProfile="high">
<Stream id="603490" streamType="1" default="1" codec="h264" index="0" bitrate="10036" language="English" languageCode="eng" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" frameRate="23.976" hasScalingMatrix="0" height="800" level="41" profile="high" refFrames="5" requiredBandwidths="20709,15258,12677,11225,10747,10410,10292,10292" scanType="progressive" width="1920" displayTitle="1080p (H.264)"/>
<Stream id="603491" streamType="2" selected="1" codec="dca" index="1" channels="6" bitrate="1509" language="English" languageCode="eng" audioChannelLayout="5.1(side)" bitDepth="24" profile="dts" requiredBandwidths="1509,1509,1509,1509,1509,1509,1509,1509" samplingRate="48000" title="English" displayTitle="English (DTS 5.1)"/>
<Stream id="603492" streamType="2" default="1" forced="1" codec="ac3" index="2" channels="6" bitrate="448" language="Français" languageCode="fre" audioChannelLayout="5.1(side)" requiredBandwidths="448,448,448,448,448,448,448,448" samplingRate="48000" title="French" displayTitle="Français (AC3 5.1)"/>
<Stream id="603493" streamType="3" selected="1" default="1" forced="1" codec="srt" index="3" language="Français" languageCode="fre" requiredBandwidths="1,1,1,1,1,1,1,1" title="French Forced" displayTitle="Français Forcé(e) (SRT)"/>
<Stream id="603494" streamType="3" codec="srt" index="4" bitrate="0" language="Français" languageCode="fre" requiredBandwidths="1,1,1,1,1,1,1,1" title="French" displayTitle="Français (SRT)"/>
</Part>
</Media>
<Genre id="269" filter="genre=269" tag="Mystère"/>
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<Genre id="23" filter="genre=23" tag="Drame"/>
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<Writer id="9139" filter="writer=9139" tag="Gillian Flynn"/>
<Producer id="2887" filter="producer=2887" tag="Arnon Milchan"/>
<Producer id="9147" filter="producer=9147" tag="Reese Witherspoon"/>
<Producer id="8588" filter="producer=8588" tag="Ceán Chaffin"/>
<Producer id="23527" filter="producer=23527" tag="Joshua Donen"/>
<Country id="28" filter="country=28" tag="USA"/>
<Role id="3596" filter="actor=3596" tag="Ben Affleck" role="Nick Dunne" thumb="http://image.tmdb.org/t/p/original/7Zy12dUasr43oF8hyU5iBz5iOpO.jpg"/>
<Role id="5802" filter="actor=5802" tag="Rosamund Pike" role="Amy Elliott Dunne" thumb="http://image.tmdb.org/t/p/original/8ObNklHDi2hjdz0ayzJFB9jtqzm.jpg"/>
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<Role id="9143" filter="actor=9143" tag="Casey Wilson" role="Noelle Hawthorne" thumb="http://image.tmdb.org/t/p/original/pS81iG4Dt64I8ibh3teGzigi3eu.jpg"/>
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<Role id="23478" filter="actor=23478" tag="Lee Norris" role="Police Officer" thumb="http://image.tmdb.org/t/p/original/sE16s5VE42RuTJvRZA5wuDzTDYB.jpg"/>
<Role id="3194" filter="actor=3194" tag="Jamie McShane" role="Donnelly" thumb="http://image.tmdb.org/t/p/original/clBmHn1I4WzawHYm5jGPfX44ysp.jpg"/>
<Role id="23481" filter="actor=23481" tag="Leonard Kelly-Young" role="Bill Dunne" thumb="http://image.tmdb.org/t/p/original/m6FeP3hJl5Dkbou9YYh2TOg3W9p.jpg"/>
<Role id="9144" filter="actor=9144" tag="Kathleen Rose Perkins" role="Shawna Kelly" thumb="http://image.tmdb.org/t/p/original/1BGldxkKa8p5xPG105QNSVrF4hg.jpg"/>
<Role id="23482" filter="actor=23482" tag="Pete Housman" role="Walter" thumb="http://image.tmdb.org/t/p/original/9mov1X4C7KescyDcaQm1NqNIuPb.jpg"/>
<Role id="66150" filter="actor=66150" tag="Lynn Adrianna" role="Kelly Capitono" thumb="http://image.tmdb.org/t/p/original/1p5K0J4SEnGoD9haqk0KqLxL5S1.jpg"/>
<Role id="23493" filter="actor=23493" tag="Cyd Strittmatter" role="Maureen Dunne" thumb="http://image.tmdb.org/t/p/original/2o9gT6QOJ94KFhqWvzQiUkU2H9X.jpg"/>
<Role id="23499" filter="actor=23499" tag="Ricky Wood" role="Jason" thumb="http://image.tmdb.org/t/p/original/xNo1lBz1tguwv9NV451MGf1UWb3.jpg"/>
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5

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