Server Version#: 4.8.4
Player Version#: 4.8.4
<Getting An error occurred loading items to play. when trying to play come movies. Movies that used to work don’t work and some movies still work. Not sure what is going on. any help would be greatly appreciated. I am running on Unraid and have the latest docker installed. Also when I click on recommended in TV or movies folder I get “There was an unexpected error loading this library”
I have been using Plex for years and never had any issues until now. Thanks in advance.>
Sorry about that server version of PMS is: Version 1.18.2.2015
It is hosted on Unraid 6.7.2 server in a docker (linuxserver/plex
) running on an intel i7 2600 with 16gb RAM
I see what’s happening and, unfortunately, nothing I can do on the server side.
I see an LG tv which starts to play, remotely, plays a bit, then just stops. It occurs multiple times. I’ve seen this before on LG televisions but not a player guy so don’t know what to help with.
Does this also occur on a browser player?
Nov 09, 2019 14:01:16.642 [0x14557e666700] DEBUG - Auth: authenticated user 1 as Diggy013
Nov 09, 2019 14:01:16.642 [0x14557d5ac700] DEBUG - Request: [192.168.2.28:60682 (Subnet)] GET /library/sections/3/firstCharacter?type=1&sort=addedAt%3Adesc&includeCollections=1&includeExternalMedia=true (15 live) TLS GZIP Signed-in Token (Diggy013)
Nov 09, 2019 14:01:16.647 [0x14557e666700] DEBUG - Completed: [192.168.2.28:60682] 200 GET /library/sections/3/firstCharacter?type=1&sort=addedAt%3Adesc&includeCollections=1&includeExternalMedia=true (15 live) TLS GZIP 4ms 664 bytes (pipelined: 3)
Nov 09, 2019 14:01:17.412 [0x14557e867700] DEBUG - Auth: authenticated user 13295164 as ou812@personainternet.com
Nov 09, 2019 14:01:17.412 [0x14553d1e8700] DEBUG - Request: [XX.XXX.XXX.XXX.:37172 (WAN)] GET /:/timeline?ratingKey=34023&key=%2Flibrary%2Fmetadata%2F34023&playbackTime=3275513&playQueueItemID=86911&state=playing&hasMDE=1&time=2382000&duration=3088000 (15 live) TLS GZIP Signed-in Token (ou812@personainternet.com)
Nov 09, 2019 14:01:17.413 [0x14553d1e8700] DEBUG - Client [6cu6vabagq52ke29gy9mxb6o] reporting timeline state playing, progress of 2382000/3088000ms for guid=, ratingKey=34023 url=, key=/library/metadata/34023, containerKey=, metadataId=34023, source=
Nov 09, 2019 14:01:17.415 [0x14553d1e8700] DEBUG - Play progress on 34023 'Fresh Blood ' - got played 2382000 ms by account 13295164!
Nov 09, 2019 14:01:17.417 [0x14553d1e8700] DEBUG - [Now] User is ou812@personainternet.com (ID: 13295164)
Nov 09, 2019 14:01:17.417 [0x14553d1e8700] DEBUG - [Now] Device is webOS (LG 43UJ6200-UA).
Nov 09, 2019 14:01:17.417 [0x14553d1e8700] DEBUG - [Now] Profile is HTML TV App
Nov 09, 2019 14:01:17.417 [0x14553d1e8700] DEBUG - [Now] Updated play state for /library/metadata/34023.
Nov 09, 2019 14:01:17.418 [0x14553d1e8700] DEBUG - Statistics: (acvox7hbo2u1h5mif8upqlf5) Reporting active playback in state 0 of type 4 (scrobble: 0) for account 13295164
Nov 09, 2019 14:01:17.419 [0x14557e666700] DEBUG - Completed: [XX.XXX.XXX.XXX:37172] 200 GET /:/timeline?ratingKey=34023&key=%2Flibrary%2Fmetadata%2F34023&playbackTime=3275513&playQueueItemID=86911&state=playing&hasMDE=1&time=2382000&duration=3088000 (15 live) TLS GZIP 6ms 839 bytes (pipelined: 748)
Nov 09, 2019 14:01:17.722 [0x14557c7a5700] DEBUG - Request: [XX.XXX.XXX.XXX:40198 (WAN)] GET /video/:/transcode/universal/session/zlt44vnp2bqyf1orx6gyj76u/base/00501.ts (16 live) TLS Signed-in
Nov 09, 2019 14:01:17.722 [0x14557c7a5700] DEBUG - Asked for segment 501 from session.
Nov 09, 2019 14:01:17.722 [0x14557c7a5700] DEBUG - Returning segment 501 from session
Nov 09, 2019 14:01:17.723 [0x14557c7a5700] DEBUG - Content-Length of /config/Library/Application Support/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-zlt44vnp2bqyf1orx6gyj76u-84e75d1a-7062-480b-89a3-ad1777eaaaa9/media-00501.ts is 804640 (of total: 804640).
Nov 09, 2019 14:01:18.480 [0x14557e666700] DEBUG - Completed: [**.***.****.***:40198] 200 GET /video/:/transcode/universal/session/zlt44vnp2bqyf1orx6gyj76u/base/00501.ts (16 live) TLS 757ms 804640 bytes
Nov 09, 2019 14:01:18.735 [0x14553d9ec700] DEBUG - Request: [XX.XX.XXX.XXX:40200 (WAN)] GET /video/:/transcode/universal/session/zlt44vnp2bqyf1orx6gyj76u/base/00502.ts (17 live) TLS Signed-in
Nov 09, 2019 14:01:18.735 [0x14553d9ec700] DEBUG - Asked for segment 502 from session.
Nov 09, 2019 14:01:18.735 [0x14553d9ec700] DEBUG - Returning segment 502 from session
Nov 09, 2019 14:01:18.736 [0x14553d9ec700] DEBUG - Content-Length of /config/Library/Application Support/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-zlt44vnp2bqyf1orx6gyj76u-84e75d1a-7062-480b-89a3-ad1777eaaaa9/media-00502.ts is 692028 (of total: 692028).
ChuckPA. thanks for the quick reply. This is happening on all 3 of My Roku’s attached to Samsung, Pioneer an LG TV. My Cell phone can’t even connect to my movies, just TV shows and It also happens right on my computer on an Asus monitor. The log I sent i recreated the error on my computer with no TV or Streaming device about 30 seconds to 1 min or more before I created the log I attached. There could be instances of the Roku in there also but I don’t have a direct connection to an LG TV with build in player.
I can do another test with just my computer if that would help. Just let me know how to clear the logs to get just that for you.
I found the problem. The database is damaged (abruptly stopped?)
Nov 08, 2019 22:47:02.050 [0x14553d5ea700] ERROR - SQLITE3:(nil), 11, database corruption at line 65066 of [bf8c1b2b7a]
Nov 08, 2019 22:47:02.050 [0x14553d5ea700] ERROR - SQLITE3:(nil), 11, statement aborts at 35: [delete from taggings where id in (select taggings.id from taggings join tags on tags.id=taggings.tag_id where tag_type=? and taggings.metadata_item_id=?)] database disk image is malf
Nov 08, 2019 22:47:02.050 [0x14553d5ea700] ERROR - Exception loading item 'Spider-Man: Far from Home' from bundle: sqlite3_statement_backend::loadOne: database disk image is malformed
It seems part of the table is ok but somewhere along the way, it was damaged.
You can restore a previous database (com.plexapp.plugins.library.db) from one of the backup copies and then rescan everything to make it all up to date.
This would be under the config directory in your container.
Thank you again for the quick reply. That is the movie that we noticed the issue with originally. So that is probably the problem. By restoring an old database does that remove users and my movies etc or is it just the meta data and cover art for the movies and TV shows?
