Sorry, Conversion Failed. The Transcoder Exited Due To An Error

Sorry, Conversion Failed. The Transcoder Exited Due To An Error

Client: Chromecast on local LAN

Hardware:

plexpc
product: Precision WorkStation T7500
vendor: Dell Inc.
serial: BTF4GQ1
width: 64 bits
*-cpu:0
description: CPU
product: Intel® Xeon® CPU 6-Core HT X5690 @ 3.47GHz
*-cpu:1
description: CPU
product: Intel® Xeon® CPU 6-Core HT X5690 @ 3.47GHz
*-memory
description: System Memory
size: 12GiB

Operating System:

Distributor ID: Ubuntu
Description: Ubuntu 16.04.4 LTS
Release: 16.04
Codename: xenial

Plex Server Release: Version 1.12.3.4973

The following video will generate a transcoder crash 100% of the time. Other videos are hit-and-miss, but it almost seems random as to what TV or Movies will cause it to bomb. The video below will play for maybe 2 minutes, then bomb. I can repeat this endlessly, each time moving just a couple of minutes further along the movie until the next crash.

Media

Video Resolution 1080p
Duration 1:52:42
Bitrate 18190 kbps
Width 1920
Height 1080
Aspect Ratio 1.78
Container MKV
Video Frame Rate 24p
Audio Profile ma
Video Profile high

Duration 1:52:42
File WarGames (1983).mkv
Size 14.32 GB
Audio Profile ma
Container MKV
Indexes sd
Video Profile high

Codec H264
Bitrate 17422 kbps
Language English
Bit Depth 8
Chroma Location left
Chroma Subsampling 4:2:0
Color Primaries bt709
Color Range tv
Color Space bt709
Color Trc bt709
Frame Rate 23.976 fps
Height 1080
Level 4.1
Profile high
Ref Frames 4
Scan Type progressive
Title Wargames.1983.Bluray.1080p.DTS-HD.x264-Grym
Width 1920

Codec DCA
Channels 5.1
Bitrate 768 kbps
Language English
Audio Channel Layout 5.1(side)
Bit Depth 24
Profile ma
Sampling Rate 48000 Hz
Title DTS-HD MA-5.1

Logs are attached

Has anyone been able to look at my logs? Any further info needed that I can provide?

I have not looked at the logs, but I do want to chime in and say I’ve started having this issue since I installed 1.12.3.4947. What I’ve found is that if I turn down the quality quite a bit on my Roku TV (from 8mb to 3mb), which I’ve never had to do before, it’ll play fairly okay.