Server Version#: 1.26.0.5715
Server OS: Ubuntu 20.04
Plex Web Version#: 4.81.1
Plex IOS App Version#: 8.2
Multiple users on different devices all getting error “Something went wrong playing your media. Please try again. Conversion Failed. The transcoder process crashed.” The only solution we have found so far is to Play Original Quality but depending on your device it’s very difficult to make the change before the error pops up.
PlexMediaServerLogs.txt (376.9 KB)
Which CPU is being used here?
In a container, vm, snap or native ?
It’s trying to find the hardware and failing. It then is unsuccessfully falling back to software
May 16, 2022 08:01:36.152 [0x7f4a0aaecb38] DEBUG - Completed: [000.000.000.000:21970] 200 GET /status/sessions (21 live) TLS GZIP 3ms 4860 bytes (pipelined: 3)
May 16, 2022 08:01:36.157 [0x7f49fe9eab38] DEBUG - Request: [000.000.000.000:61486 (WAN)] GET /video/:/transcode/universal/session/05D4C677-DB9E-4672-BF74-AB8BE4D3B324/base/00000.ts (21 live) TLS Signed-in
May 16, 2022 08:01:36.157 [0x7f49fe9eab38] DEBUG - [Transcode/05D4C677-DB9E-4672-BF74-AB8BE4D3B324] Asked for segment 0 from session.
May 16, 2022 08:01:36.158 [0x7f49fe964b38] DEBUG - Request: [000.000.000.000:61460 (WAN)] GET /transcode/sessions (21 live) TLS GZIP Signed-in Token (XXXXXXXXXXXX) (A-A-Ron’s iPhone)
May 16, 2022 08:01:36.159 [0x7f4a0aaecb38] DEBUG - Completed: [000.000.000.000:61460] 200 GET /transcode/sessions (21 live) TLS GZIP 1ms 761 bytes (pipelined: 26)
May 16, 2022 08:01:36.223 [0x7f49fe79eb38] DEBUG - Request: [127.0.0.1:58178 (Loopback)] PUT /video/:/transcode/session/05D4C677-DB9E-4672-BF74-AB8BE4D3B324/3c666fe2-3f29-4809-80e5-f6d98ab0375e/progress?progress=0.0&size=-22&remaining=-1&vdec_packets=16&vdec_sw_ok=1&speed=0.0&vdec_hw_status=0 (21 live) Signed-in Token (XXXXXXXXXXXX) (PlexMediaServer) (range: bytes=0-)
May 16, 2022 08:01:36.223 [0x7f49fe79eb38] DEBUG - [Transcode] Transcoder: session 05D4C677-DB9E-4672-BF74-AB8BE4D3B324 indicated fallback to software decoding
May 16, 2022 08:01:36.224 [0x7f4a0a88fb38] DEBUG - Completed: [127.0.0.1:58178] 206 PUT /video/:/transcode/session/05D4C677-DB9E-4672-BF74-AB8BE4D3B324/3c666fe2-3f29-4809-80e5-f6d98ab0375e/progress?progress=0.0&size=-22&remaining=-1&vdec_packets=16&vdec_sw_ok=1&speed=0.0&vdec_hw_status=0 (21 live) 1ms 355 bytes (pipelined: 11) (range: bytes=0-)
May 16, 2022 08:01:36.501 [0x7f4a0bb5bb38] DEBUG - Jobs: '/usr/lib/plexmediaserver/Plex Transcoder' exit code for process 126240 is -11 (signal: Segmentation fault)
May 16, 2022 08:01:36.502 [0x7f49fe6c8b38] DEBUG - Streaming Resource: Terminating session 0x7f4a03306ac8:5B3F29FE-B899-42F7-AC3A-41236F9EF633 which is using 2877kbps of WAN bandwidth. Used is now 10000000kbps
May 16, 2022 08:01:36.502 [0x7f49fe6c8b38] DEBUG - Streaming Resource: Terminating session 0x7f4a03306ac8:5B3F29FE-B899-42F7-AC3A-41236F9EF633 which is using transcoder slot. Used slots is now 1
May 16, 2022 08:01:36.502 [0x7f49fe0adb38] DEBUG - Killing job.
May 16, 2022 08:01:36.502 [0x7f49fe0adb38] DEBUG - Signalling job ID 126240 with 9
May 16, 2022 08:01:36.502 [0x7f49fe0adb38] DEBUG - Job was already killed, not killing again.
I am running Dual Intel Xeon Gold 5120 and it’s a native install…
I have also found this in my logs…
May 16, 2022 10:51:08.413 [0x7f408c0c0b38] DEBUG - Signalling job ID 149353 with 9
May 16, 2022 10:51:08.413 [0x7f408c0c0b38] DEBUG - Job was already killed, not killing again.
May 16, 2022 10:51:08.413 [0x7f408c0c0b38] DEBUG - Stopping transcode session 3E8F51DD-0CEE-4A64-A4DF-FDB854B5694C
May 16, 2022 10:51:08.413 [0x7f408c09db38] DEBUG - Streaming Resource: Terminated session 0x7f408bd86368:5B3F29FE-B899-42F7-AC3A-41236F9EF633 with reason Conversion failed. The transcoder exited due to an error.
May 16, 2022 10:51:08.417 [0x7f408c0c0b38] DEBUG - Whacked session 3E8F51DD-0CEE-4A64-A4DF-FDB854B5694C, 2 remaining.
May 16, 2022 10:51:08.443 [0x7f408b23bb38] WARN - [Transcode/3E8F51DD-0CEE-4A64-A4DF-FDB854B5694C] Transcode runner appears to have died.
If you look through that page, I’m sure you’ve seen where it doesn’t have Quick Sync Video capability.
That said, Please go into the transcoder settings and turn off the hardware acceleration.
Now retest playback and , if it fails, grab the logs again please.
I’ll give you a PM so you can send them to me in private.
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