SSL Issue - remote access not working

Server Version#: 1.43.5.11029
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Two days ago, I noticed that my login credentials had expired and I had to log in to Plex again. When I did, my server was not reachable, so I went home to my server where it was suddenly unclaimed.

I have claimed my server, but remote access has been disabled and I can’t get back up running.

HTTPS verification fails

14:59:51

The connection to the public hostname on port (PORT) fails with unable to get local issuer certificate.

Plex reports the server is not reachable

14:59:51

The external reachability notification returns connectivity="0", and Plex sets its state to Mapped - Not Published (Not Reachable).

The server was Version 1.43.4.10903before it was updated today.

Stop plex, go to the Cache directory. Is there a certificate.p12 file? If so, rename it certificate.p12.old and start plex back up. It should download cert-v2.p12. Test remote access.