"Start from the beginning" doesn't work, but resume works fine

Plex Players Desktop Players
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1

Server Version#: 1.18.1.1973
Player Version#: 4.12.2

I’m using the web client in windows 10 with chrome.

When I try to play the file below using “Start from the beginning” it will not play back. No error is given. I’ve included part of the log below.

However, using the same pc I can play the same file using the plex app from the windows store. Then back in the web client I can use “Resume from…” and it direct plays back fine.

Other files work

Any ideas?

File details:

* Codec HEVC
* Bitrate 2370 kbps
* Bit Depth 8
* Chroma Subsampling 4:2:0
* Color Primaries bt709
* Color Range tv
* Color Space bt709
* Color Trc bt709
* Frame Rate 23.976 fps
* Height 800
* Level 4.0
* Profile main
* Ref Frames 1
* Width 1918
* Display Title 1080p (HEVC Main)

* Codec AC3
* Channels 6
* Bitrate 446 kbps
* Language English
* Sampling Rate 48000 Hz
* Title Surround
* Display Title English (AC3 5.1)

Client log:

  {
    "type": "log:message",
    "level": 1,
    "message": "[Companion] No companion found",
    "time": "2019-11-08T22:31:57.715Z"
  },
  {
    "type": "ajax",
    "url": "I've deleted this as it contained my IP",
    "status": 200,
    "headers": {
      "Accept-Language": "en-GB",
      "Accept": "application/json"
    },
    "responseLength": 11706,
    "time": "2019-11-08T22:31:57.717Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "An entity does not exist with the type \"providers\" and id \"undefined\"",
    "time": "2019-11-08T22:32:07.455Z"
  },
  {
    "type": "log:message",
    "level": 3,
    "message": "[Vote:cnoxy6zl44daetpmvdpgbkfd] Upvote, refreshing my leader time",
    "time": "2019-11-08T22:32:31.855Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "An entity does not exist with the type \"providers\" and id \"undefined\"",
    "time": "2019-11-08T22:32:36.362Z"
  },
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