Everything has been updated to the latest Beta and using latest Preview on the ROKU Ultra. Plus tuning reliability and time to tune is down the crapper again. Backwards “progress”.
I have the newest PMS beta installed. No “Watch from start” prompt on Plex for Mac, Plex Media player (MAC) or iOS app. Playing the program from guide put me love with no ability to return to an earlier point. Still entirely broken on my setup.
Update: I restarted all my clients and rolled back to the public release for iOS instead of the TestFlight beta. It’s much closer. I received prompts for Watch adding start and it worked. Keyboard transport on Plex for Mac is erratic but using the mouse and timeline is more accurate.
Update 2: Plex for iOS is now taking me live with no prompt or time shift ability. The fixes seems to be very unstable or inconsistent.
Update 3: Now Plex for iOS is giving me a prompt but taking me live with no time shift ability.
Folks still having issues - since this fix is new, it would probably be most helpful for the plex team if you gather and post the specific software versions that show in the plex client with issues and Plex media server with issues and what specific model and brand of tuner you are using. I think “latest” might not be specific enough for the plex team to help you with.
Mine is the latest beta version running on Windows 10 and the client is the web client (app.plex.tv).
Tested between 2 hours to 2 hours 55 minutes into a 3 hour recorded NFL game this evening, and I had much more successful testing than some others. I gave everything a really hard workout, jumping from client to client, jumping the play from start to finish, clicking around the timeline, etc. The server never flinched, though there is some variance in results across clients.
TL;DR summary
PMP on Linux and Win 10 worked fully as desired and expected for me. The new Plex Player on Win 10 also worked fully as expected. The Roku clients generally worked with some use case failures as noted. I didn’t test Android because I know that is still pending an Android Plex client update before we should expect it to work. I’m quite happy with the progress on this for my setup at this point, and am hopeful that if we submit details of our architecture a pattern will emerge for the issues.
Details of setup and results
Server: 1.16.5.1554 on Linux Mint, connected to router at 1 gigabit.
Tuner: HDHR Extend transcoding at “High Quality (30 fps limit)”, which gives h.264 in a .ts container. Firmware 20190621 on Extend. Connected wired to gigabit router, though Extend only has a 100Mbps port.
Client results:
- On Roku TV 7202X, 100Mbps wired (to gigabit router, but TV’s port is 100Mbps) Plex preview client 6.3.14.5837-3b3ccb8ae-Plex Preview:
- Using Direct Stream: Watch from start works. FF/RW works. Jump to start and jump to live works. Similar to Goellnjh, Watch Live works, but I’m unable to rewind to before I started watching live and jump to start takes me to the point where I started watching live.
- Using Direct Play: Watch from start has all the same correct behaviors as Direct Stream. Watch live behaves differently - it behaves the same way as if I had selected watch from start.
- Same Roku TV 7202x using current public Plex client (6.3.13.5830-82b237149-Plex) on same 7202x Roku
- Direct Stream: Same behavior as Preview release direct stream.
- Direct Play: Can’t test, this release crashes the Plex client when trying to direct play live TV.
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On a Roku 3 4200x, same versions of the Plex clients as the 7202x, strong 5Ghz wireless connection. Direct stream of video, transcode audio AC3 5.1 to AAC. Exact same results as Direct Stream as the 7202x. I can’t use Direct Play here due to audio limitations of the projector that this Roku is hooked up to, and I’m too lazy right now to hook up the converter I have to break the audio out of the HDMI before the projector to let it direct play.
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PMP 2.40.0 on Linux, direct stream: Watch from start and Watch Live work. Really fast, much faster than Roku! When I click on a point in the timeline it plays in 1-2 seconds. Everything just works here. Note: If I click the play arrow on the channel that is being recorded (instead of the play arrow under the show name) it takes me to live without the option to watch from start. I initially thought this was by design, but found that the new Plex Player on Win 10 prompts to allow Watch from Start if this same channel play button is used.
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PMP 2.40.0 on Win 10. Direct stream, exact same behavior as PMP 2.40.0 on Linux, including the behavior of the “channel play” button going directly to watch live.
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Plex player 1.1.0 on Win 10. Direct stream, exact same behavior as PMP 2.40 on Linux/Win, EXCEPT when I clicked on the play button for the channel that was being recorded, it did prompt me to Watch from Start or Watch Live.
You’re kidding right? All this has been going on for more than a year and nothing has been fixed. I’ve read the “rah-rah” threads about “thank you for your speedy attention PLEX”. Again, kidding right (even though Elan popped in to that joke of a thread).
This problem is so pervasive and so repeatable that if PLEX can’t reproduce it and test it when they claim to fix it then they’re openly lying to us. It’s that simple.
Don’t know what the recent posters hope to achieve with the long write ups claiming things are working but all I can assume is that there is an outside purpose.
Just tried again (W10 with all updates and current Beta, Hauppauge quad PCI, no transcode, OTA, wired Gb, ROKU Ultra w/latest Preview). The channel in question had recordings from 9-9:30, 9:30-10, no recording 10-10:30, recording 10:30-11:30. At roughly 11:05 I joined the show in progress and accepted play from the start. It did with NO time line to move forward. I selected Forward anyway and it jumped to a random point in the 10:30-11:30 show. I hit Back and it jumped back to a random point in the 9-9:30 show. I hit forward and it jumped to a random point int he 9:30-10:00 recording.
PLEASE, stop the cheerleading and posted threads about how grateful you are for the rapid bug fixes. Amusing yes, misleading yes, accurate no.
BTW - I found the thread because in another forum someone linked to “the great support PLEX gives”. Probably the reason for the threads and for Elan’s appearance but we’ll never know but we are watching and correcting the misinformation.
I’m sorry you are having issues, but DO NOT make unsubstantiated claims of outside purpose or that results are not factual. Claiming otherwise only slows the resolution process, and is actually hurting you. Recent bug fixes have vastly improved Plex in my architecture, and yes, that is exciting for me because the Live TV and DVR issues have been a problem. Clearly the fixes are not effective across all architectures, and YOU can help isolate that.
Have you tried either PMP or the Plex Player on your Win10 computer to see how they behave? If it doesn’t work that points toward the server and/or tuner. If it does work it points towards the client, possibly specific to the Roku Ultra. These details are important if you want a fix.
There is no outside purpose beyond helping to specify what is working and what is not, and ironically to help people like you. There are nothing but factual results in my writeup above.
I made no accusations, I merely floated possibilities. My setup is just fine as are the hundreds of others reporting the same issues. I tested for months to support this. I use multiple clients and all behave the same.
So take you’re own advice and stay away from the unsubstantiated claims.
I didn’t say your setup wasn’t fine, or that Plex shouldn’t work for your setup. I said Plex isn’t working for your setup. Big difference.
It’s unfortunate when attempts to help are taken negatively.
My “claims” were simply a response to this statement. If I misinterpreted then I apologize. Test cases and information help developers, regardless of if the result is success or failure.
Can you provide some logs for that, please? From both client and server.
For what it’s worth, this happens if I’m watching live TV even if the program isn’t being recorded. I see there is a new Roku preview release that mentions a possible fix, but I’m waiting for that to hit the regular channel. Thought I saw you said you were using that already though.
Priceless, my post that watching programs being recorded and on delay switching to a non-responsive black screed 33% circle is deleted as off topic but the replies to my post are not. And all the PMP posts remain as well!.
Ya, there’s no bias here folks!
If forum users flag posts, the forum itself will filter posts.
In the interest of establishing a clearer delineation of topics, as well as a cessation of insults and hostilities, I am closing this thread.
I ask each of the interests represented here to create individual threads in the respective topic areas (tags)
Please don’t close this thread. It’s the only way we paying customers get decent feedback on a key broken feature.
Now that there is actually some progress I don’t want to cross my fingers that I can find useful updates in another thread.
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It will remain open.
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Here you go. The issues were happening on August 23 at around 720pm CDT.
Plex Media Server Logs_2019-08-24_16-25-26.zip (4.6 MB) PlexDebugInfo–6.0-18017 (2019-08-24 16.30.42 -0500).zip (675.8 KB)
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Cheers Dave, much appreciated 
Thank you
Upon reviewing this thread with the forum admin, PMP posts here are Off-Topic and have been removed. Future posts, not 100% related to this thread, shall also be removed.
Curious which logs you’d prefer to show the sometimes unpredictable behavior of timeshifting forward/backward? I’ve gotten server logs before, but I haven’t had to get client logs. I’m on the latest Beta of PMS and latest version of the new Plex for Windows application.
