I have two servers, one that has been running for almost 10 years and one running since last summer. I activated status sync when I installed the new server and it is working fairly well for everything I have watched after that and some of the old stuff have been synced. But not everything is synced, specially very old stuff that I watched several years ago. With it ever sync? Is there a way to force the sync?
Take a look at the plex media info XML of such an affected movie.
What does it say in the guid="... XML property? (guid spelled all lower case!)
For example Orphan Black S01E01:
plex://episode/5d9c0ab8e98e47001eb287c5
It is the same in both servers.
Uptown Girls:
plex://movie/5d9f351fadeb7a0021ce0f2a
The same in both servers.
I just created a new tv show library on my test server and it fetched the watched status from my account. I do also have Orphan Black and it is the same guid on S01E01.
Is the internet connection of one or both servers flaky/intermittent?
Are both servers permanently connected and permanently running? (i.e. no switchoff of network eqipment and no “standby” state of the server machines)
Both servers are in the same network and 24/7 online.
I see these errors when the old server is trying to send ViewStateSync updates:
Jan 24, 2024 17:31:34.708 [0x80c02e700] DEBUG - [ViewStateSync/HCl#34] HTTP requesting POST https://scrobbles.plex.tv/state
Jan 24, 2024 17:31:35.072 [0x80bc44000] DEBUG - [HttpClient/HCl#34] HTTP/2.0 (0.4s) 422 response from POST https://scrobbles.plex.tv/state
Jan 24, 2024 17:31:35.072 [0x80c02e700] DEBUG - [ViewStateSync] State failed with code 422
Jan 24, 2024 17:31:35.073 [0x80c02e700] DEBUG - [ViewStateSync] Exiting view sync due permanent errorThis is the block that always fail, so I assume something is malformed in that block and it has been trying and failing to send updates for months and can’t move forward.
Jan 24, 2024 17:31:34.708 [0x80c02e700] VERBOSE - [ViewStateSync] Sending: 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Please inspect the Plex media info XML of that movie and look for the lastViewedAt="... XML property.
Take the long number that’s shown in there and convert it from “Unix epoch date” to natural date format. There are numerous tools and websites which allow you to do that, e.g. https://www.epochconverter.com/
If the “last viewed at” date is set in the future, it gets rejected by plex.tv. It refuses to let you (or rather your server) predict your future media consumption.
Specifically, in your DB, the user 1519867 watched the item with the guid plex://movie/5d7768537228e5001f1e2362 at 1976865573000 which is August 23, 2032. The service is rejecting this because it is far into the future.
If you want to try to correct this yourself and your are comfortable with SQL, the table is metadata_item_settings and the entry is the one with both that guid and account_id and correct the last_viewed_at to something more reasonable. You may want to also check for any other values which are in the future for that column.
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There were 92 movies in the message but it was not that difficult to spot one with a very big timestamp, it was somewhere in 2032. I fixed it just by clicking on “mark as unwatched” and then again as “mark as watched”. The error seems to be gone now and the “old” server seems to be slowly sending updates. I will monitor the situation and report later.
Your help is highly appreciated, thanks a lot.
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