I’m having similar thumbnail and image view cropped image display images with Fujifilm RAF images created with their X-T2 camera body. JPGs are fine, just the RAW “RAF” files. Running latest ‘PlexMediaServer_1.7.4.4017-3886b5c85_x86_64.qpkg’ for QNAP NAS x64 QTS 4.3.3. Appears to be specific to the WebApp, because the files view fine on my Android and WindowsStore Plex apps…
I too am having this problem with the web app. I am new to plex as of a few days ago, installed the latest server version and I am having this same problem. Once a picture is zoomed and cropped I can’t find any way to view the original photo in the web app. I’ll keep an eye on this thread for the resolution.
I also have this cropping problem with the web app and the apple tv app.
I am trying to use ComicReader and I am experiencing this issue with Plex Web in Firefox and Chrome. Works fine in android.
Bump.
I am still having this problem in the Web App. Works fine on Android and Roku.
The only detail I can think might help is that the image seems to be cropped to be square. The width of the image appears to be original, and the height has been cropped, on top and bottom, to match the width.
I’m using the ComicReader, so almost all of my comic book pages are portrait/vertical. Cropping the top and bottom off makes it unusable on the Web.
Interesting. Please could you DM me some sample images and I’ll take a look? Please zip them up first so nothing messes with their EXIF content.
@“Dom C” said:
Interesting. Please could you DM me some sample images and I’ll take a look? Please zip them up first so nothing messes with their EXIF content.
I can see, that I also have this problem. It seams like - if one image is cropped, all images in the same date/group will be cropped.
I have 2 set of photos which was taken over 2 days, with the same DSLR. First set/group is correct, the second groups is cropped:
I have attached one of the photos which is cropped in PlexWeb.
Do they show correctly when you open them in the full viewer? We do have to make some shortcuts in the mosaic layout view you posted for performance reasons on large libraries, so there are cases where the aspect ratios aren’t respected very well.
I took a look at your IMG_8110 and it seems to display fine over here:
(well, apart from it thinking it matches a picture of a toilet pipe as a ‘lamp’!)
@“Dom C” said:
Do they show correctly when you open them in the full viewer? We do have to make some shortcuts in the mosaic layout view you posted for performance reasons on large libraries, so there are cases where the aspect ratios aren’t respected very well.I took a look at your IMG_8110 and it seems to display fine over here:
(well, apart from it thinking it matches a picture of a toilet pipe as a ‘lamp’!)
Yes. It is only in the timeline overview. Photos and album overview is correct.
In which case, I’m afraid that’s a limitation of the current optimisations we have in the timeline view. I’ll keep an eye on it to see if we can improve at all. Sorry!
“Interesting. Please could you DM me some sample images and I’ll take a look? Please zip them up first so nothing messes with their EXIF content.”
By DM do you mean Direct Message? How do I do that here?
Also, I can take screenshots of the Plex Web interface, or I can take pictures of the screen with my phone. Or for some reason did you want the original scanned pages of one of the comic books? I have hundreds of comics, as JPG’s and CBR files (I think which is basically a renamed RAR file), and they all get cropped the same way in Plex Web Comic Book Reader channel.
in Plex Web Comic Book Reader channel.
Aha! Yes, I’m afraid that’s a limitation of channel playback right now. We don’t get the size information before getting the image, which makes things a little trickier. I’ll take another look.
any news on this issue? I noticed there has been an update to the Web player, but it appears to still have the same issue with cropping images
Bump – any new news? This is a fairly annoying issue.
I’m afraid not. It’s annoyingly not straight forward to fix right now. Sorry!
that answer implies you seem to know more about the nature of the problem now
if it can’t be fixed now, when could it be?
thanks
also, in rereading your earlier reply,
**
“…that’s a limitation of channel playback right now. We don’t get the size information before getting the image”**
I understand that could be a problem, but if this is a limitation of channel playback, then why is this Comic Reader channel playback working correctly for me on Roku, Android, LG WebOS, Samsung SmartTV, and iOS, practically everywhere but the Web?
I can view the Comics Channel from Plex on any of these platforms and the portrait images are not cropped when viewed. It’s only the Plex Web player that cuts off the top and bottom of the image. I’m not worried about the thumbnails being cropped (although interestingly enough the thumbnails only cut off the bottom of the image to make it square, i.e. the cropping isn’t centered like it is on the portrait images it crops when directly viewed, or in the slideshow).
This seems by process of elimination to be a Plex Web problem, right? Meaning, if there is an underlying issue, like not getting the size information before getting the image, it seems to only be expressing itself in Plex Web.
if there is an underlying issue, like not getting the size information before getting the image, it seems to only be expressing itself in Plex Web.
Is spot on. The web app does layout ahead of the image load. Arguably the channel should be ‘fixed’, and I understand your annoyance. I’ll bump our internal issue to see if we can get this addressed in the app.
That would be great. Thanks!!
I noticed there was a server update today and that it had several fixes to Photos, but alas this was not yet one of them…
Yup. It won’t be immediate, and it’ll be a fix in web first (PMS bundled app releases follow a little after). No promises as to when, I’m afraid!
