Which version number of app? Which make/model? What type of audio is in file? I’m going to guess eac3.
Are you on a Pixel?
Afaik Pixels cannot play EAC3 so needs to be transcoded but the phone thinks it can so it tries to direct play and fails with that error. I thought this was remedied a while ago to force audio transcode so need to check with playback team
( obviously if you don’t have a Pixel may be something else and would need to know answers to questions above)
Hi,
It’s version 2025.16.0, and I do not have a Pixel - I have an Oppo A9 2020 phone.
It says the audio is AAC stereo on the show I’ve been watching recently, which is where the issue has occurred a few times. I haven’t been watching anything else yet since the update.
Hope that helps. Happy to answer any more questions.
Possible to get your mobile app logs I can add to a report for devs?
FYI we have a ticket created for this one! The player engineers feel like it may be some sort of codec issue and will be taking a look soon. Thanks for the report.
That’s great, thank you. I might have to leave it at that, then, since it originally happened a few times but hasn’t occurred again yet since posting.
@sousie it is not necessarily that issue. can you please provide your mobile app logs after trying to play that content..
Attached - just waited til it happened again, so it should now be top of the log.
737477063046850.zip (716.1 KB)
Update: It just happened again twice after this on a completely different piece of media.
Thank you
