Hi, I recently starting paying for Plex Pass to use the trailers function but unfortunately I’m having an issue with it. Every trailer I’ve tried seems to suffer badly from stuttering, to the point of being unusable. All my media otherwise streams great. This happens through the web portal, PS4, and iPhone; every device I own gives the same results. I looked around on the internet and found others having the same issue…years ago, not currently as I am. I don’t know if it’s something I need to tweak in the setup or if it’s an unresolved issue from the past. If anyone could shed some light that would be greatly appreciated.
BUMP…a week later and not a single response, not even from a dev?
I’m having the same issue. Everything plays fine, even streaming movies in Plex channels, but trailers and extras are buffering and stuttering.
Changing the quality doesn’t help, even on 64kbps some trailers buffer for several minutes.
When I turn them on for my TV or Android Tablet, they show as Direct Playing, but they are not smooth. This is likely because they aren’t local to the device, but on some other server…
I turned them off for this very reason. While it’s nice to see them in the theater, I don’t want the headache of trying to piece it together during my home viewing… Yes, it’s a perk from the Pass, but much like game console clients… Useless to me.
@BigWheel said:
have you changed the Online quality setting to see if it helps?
Hi BigWheel, thank you for the reply. That unfortunately didn’t help, didn’t seem to make any difference even on the lowest setting like @moooof said. What I found interesting was that what was able to play didn’t seem to be at a lower quality even at 64kbs as if those settings weren’t making any difference in the trailer’s play quality.
Same problem for music videos. With** 720 kbps it works** but videos are quite ugly. With 1.5 mbit quality extreme stuttering happens. I have VDSL with 25 Mbit down and 5 mbit up. Netflix works fine in HD! What wrong here? As a paying customer I can’t accept this.
Same problem. Movies play fine, but trailers stop after 1-2 seconds on every movie I load trailers for.
EDIT: Running Version 0.9.12.18 on Windows 7.
hi @BigWheel or any other admin and/or dev, any other thoughts? Since we last spoke I spent more time playing around with those settings. seems like ‘Original’ gives me the best results. it goes from unwatchable to 3-5 skips. sometimes they don’t skip at all and other times it’s every trailer…3-5 really bad stutters when the trailer first starts, sometimes it even knocks the audio out of sync for the remainder of the trailer after it stops skipping. when I set it to anything other then ‘Original’, it skips like crazy. yet, there are other times no matter my setting, everything seems fine, but that is far and few between.
I’m guessing whatever delay that gets created by my server doing real time conversion worsens the results which is why ‘Original’ is the best setting of me? if I were to guess, it seems like whatever servers that are feeding these trailers just can’t keep up with the demand. it seems to vary, one night maybe a couple trailers will skip like I stated above. then like last night, it was every trailer.
hello? @BigWheel … anybody from Plex gonna help? we’re well over 2 weeks and no follow up from the team.
@BigWheel have you given up? why the silence??
well I just posted my concern about this lack of support publicly on the Plex FB page. hopefully that will finally get someone’s attention.
if they do actually respond, I’ll do my best to get them to post back and forth on this page so that the other users with similar issues may also get some overdue support.
It’s not that i don’t believe you are experiencing this it is just that I have not been able to reproduce it at all. trailers work fine for me and everyone I have asked to try and reproduce.
The only issue i can see it that appears to be using Local quality instead of online quality like it should
Can i ask where you are located.
I’m experiencing the same issue. The error I am receiving is “This server is not powerful enough to convert message.” Grant it, I am utilizing the transcoding feature at make my CPU hurt at the highest local quality setting which I have running on an older server (Windows Server 2012R2) but I have 4 quad core Xeon processors. Also, this should not be trying to transcode a trailer since the trailer is not local, I would assume you would use the successful approach of casting and just use the pointer or link to the website where the trailer is being pulled from at the specified quality. Still, my internet speed should allow for any movie to be played let alone trailers and I know my local network supports faster speeds than that.
I too have been less than impressed with trailers. Low quality, and inexplicable buffering. With a 50Mbit/s DSL link that really shouldn’t be happening.
I am located in Germany and i’m getting this message (translated from German): “Your server connection is not fast enough to play video. Check your network or try a lower quality setting.”
Even if I set the quality to 64kbps this message appears. At the same time the actual 1080p movies stream fine in my network, it’s just the trailers and extras that produce this error. Strangely enough sometimes trailers play instantly and without stuttering, sometimes they stop after two seconds and buffer indefinitely, sometimes the server connection error appears.
When I’m playing any other streaming video in Plex (Youtube, play later, etc.) I’ve never experienced any stuttering.
@BigWheel Clifton, NJ
at what point in this entire thread did myself or anyone assert that we think you don’t believe us? what I did assert is your evident lack of support. I replied to you several times over a course of 3 weeks yet not until I make a FB post do any of us hear back from you.
claiming you or ‘anybody you ask’ isn’t having issues is redundant as there are plenty on this thread you can ‘ask’ and will tell you the opposite.
i don’t read the face book posts. i did not respond because of whatever you wrote there. and i apologize for me loosing track of this.
what everything points to is for some reason streaming the trailers to wherever you are is not so good, thats why i asked where you were located. the original quality works better for youin think since lowering it may cause transcoding and the server would have hard time transcoding a stream it is not receiving in real time.
@BigWheel: Did you read my post?
http://forums.plex.tv/discussion/comment/1082369/#Comment_1082369
@BigWheel I believe that you know more about this than me. Just looking for a solution but the majority of your posts have not been very productive. Your last post in particular was difficult to read because of the typo but it described what you thought was wrong and did not provide a detailed solution. Can you provide a legitimate solution? If not at this time, can you inform us and possibly get the developers to fix this in the next update while keeping us in the loop along the way? If it helps, I live in Toledo, OH, USA. Typically no trouble with internet connections.
