Subtitles don't automatch after replacing video file

[BigWheel]

@Astrid-Desmet

If preferred I can create a feature suggestion for this @BigWheel

Please do. When I present things in meetings about what folks are asking for, it tends to go over better as a feature request that many users have talked about and vote on rather than just being tangentially mentioned it a forum topic by a few.

(also i have no forgotten about this just have not figured out it does not work on your NAS)

[Astrid-Desmet]

@BigWheel

Please do.

Done

Feature Suggestion: 'tag' audio language in metadata

I think it would be helpful if we can actually ‘tag’ the audio language for an entire tv show and add it as metadata (the same way we can upload a poster or change the summary of a show/movie), which won’t actually change the file. And without having to use a third-party editor to change the audio language. A lot of videos have ‘unknown’ as the audio language which could cause some issues. Most TV Shows have the same audio languages for all episodes anyway.

@BigWheel

(also i have no forgotten about this just have not figured out it does not work on your NAS)

and thank you for looking into it, if you need additional information let me know

[Astrid-Desmet]

@BigWheel
I found out the issue also works (or doesn’t) the other way around.
For another TV Show (and a third), the English and Dutch subtitles load on my NAS’s Library but the English and Dutch subtitles don’t load automatically when I scan these files in my Mac’s Plex Library.

I created two new libraries, one on my Mac (the metadata will show the library it’s called “test 2”) and another one on my NAS (called “temp”), both are pointing to the same folder on my NAS (which is accessed as an AFP volume via my wireless network).
XML info of one of the episodes for both libraries:
mac 2.txt (3.0 KB) nas 2.txt (3.3 KB)

Show 1, random episode (mac.xml.txt and nas.xml.txt)

• Subtitles show on Mac in English and Dutch
• Subtitles don’t show on NAS (same for my temp as my normal library)

Show 2, random episode (mac 2.txt and nas 2.txt)

• Subtitles don’t show on Mac
• Subtitles show on NAS in English and Dutch (same for my temp as my normal library)

I suspect my “temp” library on my NAS also uses partially the same metadata from my normal TV Shows library. Also, the TV show poster for the second show and the imported season posters on both devices are different, even when both are using the same agent (and order) and have the same settings enabled in the library settings.
I don’t suspect the issue is related to the file type, I’ve had the issues with avi, mkv, mp4, … in both directions. Probably also unrelated but maybe worth mentioning, I tested the new beta movie agent (PlexMediaServer-1.19.5.2889-52a517a93-x86_64) on my Mac, but I downgraded to the latest released version and created the libraries on my mac from scratch when i found this issue.

[Astrid-Desmet]

I found a workaround to trigger the subtitles.

When I manually placed a ‘placeholder’ subtitle (same-name-of-the-video-file.srt) next to the episode, refreshed metadata for the episode both English and Dutch external subtitles loaded. But at a certain point it stopped, which might have been due to the OpenSubtitles API limitation (200 downloads/24 hours for a free account)

After purchasing the VIP account and waiting 24 hours subtitles started to load again for that tv show without actually having to use my workaround.

So I assume my original issue might also have had something to do with the limitation of the OpenSubtitles API, but I didn’t find anything in the console pointing in that direction.
Still odd that it seemed to work on my Mac but not on my NAS.