Offering support forums rather than on-on-one support is fine for a free product. But people paying for a product expect on-on-one support when something isn’t working. I probably won’t renew my annual pass when it expires, mostly because of this. I’ve had a couple of issues, and when I posted to the forums the only reply was from other customers saying “me too” or “bump”. Certainly no reply from any employees.
Really poor support experience considering it is a pay product. Not to worry though Plex, I won’t be a paying customer when my membership expires. Problem solved, I guess?
