Switch plexpass to another user account

General Discussions
1

Hi everyone,

I have two plex accounts.
I did not pay attention and shared my plex with my non plexpass lifetime account, the other is just a regular free account.
I don’t want to switch everyone over to the other account. Is there a way to move my plexpass between these two accounts?

2

@lostpacket said:
I did not pay attention and shared my plex with my non plexpass lifetime account, the other is just a regular free account.

I consider this a good thing.
Plex Pass for the account under which the server is running (because Plex Pass is more for the server, it activates primarily server features)

And a regular free account to connect a bunch of client devices into.

But maybe I have the wrong idea about what your use case is for your two Plex accounts.
If you could explain a bit more in detail what you’d like to achieve, we could give you a better recommendation.
Because, transferring Plex Passes is something that is rarely done.

3

I was not clear at all.

So the situation is as follows
I have two plex accounts one is my plex pass(1), the other is a free account(2).

These were created a long time ago. It was never an issue until I chose to create a proper PMS server.

However in my haste I did not pay attention and created the PMS server and shared with friends under my Free plex account(2) not my plexpass account(1). With this error, I added and shared with family and friends.

I wanted to move my plexpass from the existing account(1) to the other account (2) so that I can enable the features and functions I want, not have to reach out to all my friends/family to re-share with my plexpass account (1).
I hope I cleared up my question.

4

unless you bought life time, just cancel the plex pass subscription, wait until it expires, then re-subscribe on the correct account.

5

lostpacket…
I understand your situation. Here is my recommendation. It worked for me.

  1. Goto the PMS server that has the free account. Sign out.
  2. Reboot the server…
  3. Restart PMS
  4. When asked to sign in, Use your PlexPass account. It will claim the server under your PlexPass account.
  5. You may have to send a rehit token to all users but I do that on a regular basis. With the new Plex, you can send a message to each user. I know it is a pain but I have had my Plex account hijacked once so I know it is easy to have happen and hard to get back.
  6. Last thing, I know you might not want to but You may want to buy a Lifetime Plexpass upgrade for the Free Account. You never know when you may want to create another PMS for someone else.
6

pguillot69

I already have the lifetime pass. I was trying to avoid the effort of sending out requests etc. Some friends/family are rather shall we say challenged when it comes to accessing Plex, let alone following email instructions, or looking in spam filters for invites.

I think I will just take my time and migrate each user one at a time to the new server. and over time purge from my old install.

I already have both PMS running in docker containers its just a matter of sending friend request. All this because I did not pay attention to the logged in account.

7

Contact the billing department through https://www.plex.tv/contact/. They can help you out.

8

Did it end up getting transfer for you then? I have kind of the same issue right now…

9

I contacted billing support about the same issue. Was told in email by a Kelvin that Lifetime passes are non-transferable, so they refunded the purchase.