Sync is working but strange behavior of Plex Server

Plex Media Server NAS & Devices
, ,
1

Server Version#: 1.18.6.2368
Player Version#: iOS 6.7.2

I try to explain my issue.
I’m sync episodes from Plex to my iPad Pro. Sync is fine and episodes are converted and saved on iPad.
The issue is that starting from this version Plex Server is not counting the space occupied by episodes and also the number of episoded downloaded.

This is part of the XML file from Plex

<SyncItem id="42525511" version="1" rootTitle="Serie TV" title="XXXXXXXXXXXX" metadataType="show" contentType="video">
<Status failureCode="" failure="" state="complete" itemsCount="0" itemsCompleteCount="2" totalSize="1783137766" itemsDownloadedCount="0" itemsReadyCount="0" itemsSuccessfulCount="0"/>
<MediaSettings audioBoost="100" musicBitrate="192" photoQuality="74" photoResolution="1920x1080" subtitleSize="100" videoQuality="100"/>
<Policy scope="all" unwatched="1"/>
<Location uri="library://f757785a-1b10-47cf-a808-589fe877779e/directory/%2Flibrary%2Fmetadata%2F62988%2Fchildren"/>
</SyncItem>

As you can see itemsDownloadedCoun and itemsSuccessfulCount is ZERO but episode are succesfully downloaded from Plex to my iPad

At the end I think this is a bug. Before this version of Plex everythig was fine.

1 Like
2

Hi there,
this issue persist also in the latest version, actually 1.19.1.2645.

Any way to solve it?

1 Like
3

Same here. Plex 1.18.7.2457, running on nVidia Shield.
At the same time, iPad says “The disk is almost full (less than 10GB remaining)” and I cannot find out if this is true, since the Sync folder is on a non-accessible storage location. Also, I cannot use Tautulli to clean it up (as described here - How to clean up the huge Cache folder?), because it does not show any of the files to be successfully downloaded, as also seen in the XML response from Plex.

1 Like
4

There’s definitely something broken on the Plex server side of things here - I usually use Tautulli to view the synced items and their status, but the problem is evident in the XML on the Plex side. An example sync job has 3 items (synced TV season, unwatched episodes only, three of them currently unwatched) - they convert and download just fine (onto an iPad), but the files aren’t cleaned up on the server side, and the XML shows the following values… the itemsCount is clearly wrong (how can that ever be less than itemsCompleteCount?)… and itemsDownloadedCount is wrong, as the client side shows successful completion (and functionally works as it should, with the content actually present on the client device).

state=“complete” itemsCount=“0” itemsCompleteCount=“3” totalSize=“961778018” itemsDownloadedCount=“0” itemsReadyCount=“0” itemsSuccessfulCount=“0”

EDIT: note, currently running server version 1.19.5.3035 on windows 10, have seen this problem for months, and assumed it would be picked up and fixed… but it’s still causing periodic issues.

5

I don’t that this is a big issue for Plex developers. We need to wait and hope this problem will be fixed in the next furute

6

I wont to bump this topic again.
Anyone at Plex think this is important.

7

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.