The file associated with this item is not accessible by the server

Plex Media Server Desktops & Laptops
1

Server Version#:4.140.0
Player Version#:

Debug: "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36 Edg/131.0.0.0",
    "browser": {
      "platformVersion": "10",
      "id": "edge",
      "name": "Microsoft Edge",
      "version": "131.0",
      "platform": "Windows",
      "platformID": "windows",
      "platformModifierKey": "ctrl"
    },
    "version": "4.140.0",
    "primaryServerUrl": "http://127.0.0.1:32400/",
    "primaryServerAuthToken": true,
    "username": "Bijou Theater",
    "cloudUrl": [
      {
        "scheme": "https",
        "address": "clients.plex.tv",
        "uri": "https://clients.plex.tv",
        "testState": "connected",
        "isBundled": false,
        "isFallback": false,
        "relay": false,
        "isUntested": false,
        "isPending": false,
        "isConnected": true,
        "isUnauthorized": false,
        "isUnavailable": false,
        "isFailed": false,
        "isAborted": false,
        "isLoopback": false,
        "isPrivate": false,
        "isHttps": true,
        "isSecure": true,
        "isPlexDirect": false,
        "currentTest": null,
        "sources": [
          {
            "id": "internal"

8 years without a glitch. Until just recently. The only thing I can think of that I did recently that might possibly have any affect on the server is I copied some music from the hard drive to a flash drive to convert the FLAC files to MP3 to a flash drive. I didn’t move anything. I only copied it. (I believe) Eventually, I plan to replace the copied music files with MP3 files. I get the error message on all of my content. Audio and video. Any ideas ? Keep in mind, I am not tech savvy. Dumb it down as much as possible with your answers, please.

2

That snippet of information doesn’t seem to be related to the issue you’re mentioning in the thread title (or at least it’s not adding much).

Am I correct in assuming you get the error message from the subject when attempting to play a specific song from within the Plex web app?

Can you please go to the track in question and hover your mouse over the track/line. This should show a few actions/buttons at the right side of the highlighted track. Click the 3 stacked dots to bring up the context menu for the track and click on Get Info. In the popup you should see the exact path where Plex is looking for the file associated with this track.

Can you verify the file in that path exists?

3

No. I get that message all the time. On every video or audio file. Every file in media info shows (in red) unavailable.

4

Can you compare the paths listed in „Get Info“ to the actual file locations?

5

I can confirm the file locations are true.

6

Is there a way to reset Plex to bypass this error ?

7

Are you 100% sure that this is also true for the drive letters?

Edit the music library
go to the “Add Folders” tab
verify that each of the storage paths shown there

  • is existent
  • is not completely empty
  • has sufficient access permissions (i.e. at least “read”) for the plex server

After verifying the above, perform “Scan Library Files”.
Does the situation change in any way, after the scan is finished?

8

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