"There was a problem deleting this item"

Server Version#:1.13.5.5332-21ab172de
Player Version#:3.57.1

For a little context. I recently moved my PMS from a windows 10 box to an ubuntu 18.04 machine. With the exception of not being able to delete everything else appears to be working correctly. I made sure that the plex user has cred on the host machine.

All my media files are hosted on a personal NAS that plex connects to. Items were mounted correctly as I can watch everything properly.

I am wondering if I somehow need to grant the plex user permissions on my NAS or something? I used my nas credentials to do the mounts in fstab but perhaps it’s the plex user trying to do the delete?

I don’t know, hoping someone can shed some light on this for me. I am somewhat green when it comes to Linux.

My NAS is homebuilt and running OMV.

Cheers!

OpenMediaVault is, by what I see here, a pain.

User plex will need permission to access the share(s) and files below them.
Remember, just because your username can see the files doesn’t mean user plex can.
This is where you must focus.

This all I can assist with.

Hi,

I had the same problem, i logged in via SSH to OMV and checked file permissions in the share.

cd /srv/dev-disk-by-label-extras/SHARE-LOCATION
ls-l

I saw something like this:

-rw-rw-r-- 1 MYUSER users  32994168 Nov  4  filename.mkv

This means that all users are “read only” except for the group and owner.

The owner is MYUSER, the group is users.

Upon checking members of the “users” group:

members users

I got:

admin MYUSER MYUSER

This means that the only users in the “users” group are MYUSER and admin. We need to add Plex to the group so the plex user will have write permissions.

I added the plex user to the “users” group, reset the server and the delete function started working like a charm.

The command is:

usermod -a -G users plex

Remember to RESTART the server. It didn’t work for me right away, but it did when I restarted

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