Unable to delete files on NAS via PMS on Linux

[rcosgrove]

Server Version: TS-431, firmware 4.3.6.1070
Player Version: 4.20.1
Server Version: 1.18.4.2171 (Ubuntu)

I keep my Plex media files on a Qnap NAS, and run Plex from a Linux box.

I had to reinstall Linux Mint 17 on my Plex server.

Since then, I’ve been unable to delete files from my media library using the Plex player. I was able to do this before, but I’ve forgotten how I did it.

The volume on the NAS gets mounted on startup via fstab using:

//192.168.1.93/Plex /media/plex cifs user=plex,password=******,uid=plexuser,gid=multimedia,rw 0 0

The Plex user account for the NAS has RW access to folders and files.

“plexuser” is a Linux user account used for running PMS.

It has RW access to the Plex volume. I’ve tested this by deleting and creating files using Gedit via the Terminal logged in as plexuser.

ls -l lists the volume’s permissions and groups as:

drwxr-xr-x 2 plexuser multimedia      0 Jan 27 19:44 Movies
drwxr-xr-x 2 plexuser multimedia      0 Jan 27 19:44 TV

The files in the mounted volume are also owned by plexuser.

I did refer to this Plex support page on Linux permissions, but using chmod, chgrp etc did not enable PMS to delete files and folders.

Can anyone advise me what I’ve done wrong and how I can fix the files so Plex deletes them?

To be clear, I’d like PMS to delete files and folders from Plex volume on my NAS.

Thanks.

[rcosgrove]

Your reply is not helpful in the slightest. As you’re flagged as a “team member” I view it as insulting.

I have been a long-time customer of your company. I asked for assistance. You replied with a comment I’d expect from a common troll.

If you’re unwilling to provide concrete help instead of rhetorical questions, pass this matter onto a colleague, or allow someone else who doesn’t work for Plex to provide advice.

[ChuckPa]

Sorry! I misread. It seems your reply and flagging was equally common troll in return but let’s move on, shall we? I am no stranger to admitting when I’m wrong and taking my licks for it.

Now that we’re both awake, Let’s try again.

On the QNAP, does the CIFS share export RW permission?
Where, within the share structure, are the items you’re trying to delete? Top level or further down?

[pshanew]

When you attempt to delete the media from within the Plex client does it show an error, or does it just fail silently? Also, are you certain that you have PMS running as plexuser? By default, it will run as plex on Linux unless you override it. I only ask since your permissions allow for everyone to read and execute, and only plex can write (and therefore delete). This would result in PMS being able to index your media but be unable to delete it.