"There was a transcoder error"

General Discussions Plex Features
1

I just updated to 1.4.1 and set up DVR with separated library folders, but within my normal libraries in order to supplement my media collection. It seemed to work fine for a few hours, but then suddenly 3 recordings failed with “There was a transcoder error”. What exactly does this mean? I’m not sure where to look for the source of the problem, and it doesn’t help that shortly after it started working again.

Does it have to do with the channel signal strength? Or is there a bug in plex?

I am using an HDHomeRun EXTEND, with plex running in a FreeNAS jail via the freshports package. All wired together on gigabit switches.

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Feb 14, 2017 16:00:00.677 [0x80d8d7000] DEBUG - Job running: EAE_ROOT='/usr/local/plexdata-plexpass/Plex Media Server/Cache/Transcode/Sessions/EasyAudioEncoder' FFMPEG_EXTERNAL_LIBS='/usr/local/plexdata-plexpass/Plex\ Media\ Server/Codecs/84ce1b3-1172-freebsd-x86_64/' XDG_CACHE_HOME='/usr/local/plexdata-plexpass/Plex Media Server/Cache/' XDG_DATA_HOME='/usr/local/share/plexmediaserver-plexpass/Resources/' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/usr/local/share/plexmediaserver-plexpass/Plex Transcoder' '-noaccurate_seek' '-i' 'http://192.168.1.162:5004/auto/v68.1?duration=3600&transcode=heavy' '-map' '0:V?' '-codec:V' 'copy' '-map' '0:a?' '-codec:a' 'copy' '-copypriorss:a' '0' '-f' 'matroska' '-map_metadata' '-1' '-map_chapters' '-1' '/mnt/media/TV Shows/Recordings/.grab/3cfda5252d2f2527d88b114cfdcdbc7e89265612/Criminal Minds (2005) - S05E04 - Hopeless.mkv' '-y' '-nostats' '-loglevel' 'quiet' '-loglevel_plex' 'error' '-progressurl' 'http://127.0.0.1:32400/video/:/transcode/session/d38fa79b-c0c6-47b1-95ca-7d8c1c15ce03/progress'
Feb 14, 2017 16:00:05.219 [0x80c854400] ERROR - [Transcoder] http://192.168.1.162:5004/auto/v44.4?duration=1800&transcode=heavy: Server returned 5XX Server Error reply
Feb 14, 2017 16:00:05.220 [0x80980fc00] ERROR - JobManager: child process returned: 1 (Operation not permitted)
Feb 14, 2017 16:00:05.838 [0x80e024400] ERROR - [Transcoder] http://192.168.1.162:5004/auto/v68.1?duration=3600&transcode=heavy: Server returned 5XX Server Error reply
Feb 14, 2017 16:00:05.840 [0x80980fc00] ERROR - JobManager: child process returned: 1 (Operation not permitted)

^ After scouring the logs, this seems to be the error for the 7pm recording of Criminal Minds (titled Hopeless)

2

I have same problem with AVerTV Volar Hybrid, any help would be appreciated.
Running Latest PMS 1.7

3

Having this issue as well. Using the HDHR Connect. Have not found a solution anywhere yet. commenting to follow…

4

Jul 23, 2017 19:44:58.099 [0x80b04f400] DEBUG - DVR:Subscription: Failed to resolve subscription for ‘grandparentGuid: com.gracenote.onconnect://show/184224 grandparentThumb: http://tmsimg.plex.tv/assets/p12147354_b_v5_aa.jpg grandparentTitle: 60 Minutes grandparentYear: 1968 guid: com.gracenote.onconnect://episode/EP000000351367 index: 45 originallyAvailableAt: 2017-07-23 parentIndex: 49 title: type: 4 year: 2017’ to library item

Jul 23, 2017 19:44:58.099 [0x80b04f400] DEBUG - DVR:Grabber: Postprocessing, we're going to put 60 Minutes - E45 - Episode 45 in /media/series/60 Minutes (1968)/Season 49/60 Minutes (1968) - S49E45 - Episode 45.mkv

Jul 23, 2017 19:44:58.100 [0x80b04f400] DEBUG - DVR:Grabber: Operation for 60 Minutes - E45 - Episode 45 completed with status error (There was a transcoder error)

Not sure what this subscription failure means, but it happens just before the transcription transcode error.

EDIT: This looks like a different issue now. I restarted the PMS service and the error is gone.

5

Just wanted to chime in with a potential solution. I started experiencing this issue yesterday and it was driving me nuts. It seemed to come from nowhere, and nothing I tried would resolve it. I scoured the internet for advice and never found a solution, but I did notice several of the threads mentioned a mounted disk for the Plex library. My ubuntu server mounts a Synology NAS via NFS for library storage. I took a look at my NFS settings and made some changes that seem to have fixed this issue for me.

Initially I had this line in /etc/fstab

x.x.x.x:/volume1/media /mnt/nfs/media nfs rw,soft,intr,user,rsize=4194304,wsize=4194304,timeo=14,vers=4

I had set that up with “rsize” and “wsize” based on a recommendation I read on some forum somewhere, which supposedly made the NFS faster.

I decided to remove the “rsize”, “wsize” and “timeo”. I also realized I was missing the “0 0” that is supposed to be at the end. So now, my /etc/fstab entry looks like:

x.x.x.x:/volume1/Media /mnt/nfs/media nfs rw,soft,intr,user,vers=4 0 0

I rebooted, and now recordings work! I had rebooted half a dozen times beforehand and recordings hadn’t fixed themselves, so while possible that the reboot randomly fixed it, I think it has to be related to the nfs settings. I’ve also noticed a few less issues as well, my Nvidia Shield would randomly stop playback of non-tv content, which no longer seems to happen.

Anyway, I don’t fully understand the NFS settings to know how that may have helped, but something to try!