This Latest Update Has Been an Absolute SH1TSH0W For My Server!

General Discussions
1

i cringe EVERY TIME i see an update from plex… i have been running this application since 2013 and every update is wrapped in scary sauce… i hold my breath with every one of them - this one has been the worst so far.

to start with, i am no longer accessible outside OR inside my network… the plex settings will tell you that i am - but i am not even accessible on my wifi anymore, or my phone off of wifi… lovely - i can no longer watch anything - and i’m a chord cutter since 2013.

secondly… my database must have blown up because my entire library has been wiped out - GONE!! (the database info - not the actual files)… over 6500 movies and 250 tv shows have to be setup and added again, with full categories - the whole bit!.. my history? - all GONE too!!
what’s even more strange is that all the users that are connected to my server are still here and connectable so how can just certain parts of the DB be completely gone?

adding this amount of data will take DAYS!.. updating all the pics… the sharing privileges… the grinding of the engine is so slow… etc…

how? why?
i changed nothing on the server. we (and others) all watched it just last night… i decided to update this morning, 'just 'cause" it had been a while.

any suggestions on ANYthing? the access? the database?

2

If you believe this is due to a problem with your database, and since this is a recent problem, you can try restoring it from a backup:

https://support.plex.tv/articles/202485658-restore-a-database-backed-up-via-scheduled-tasks/

If you’re unable to find a working backup, you can also attempt a repair:

https://support.plex.tv/articles/201100678-repair-a-corrupt-database/

How are you able to see that your libraries are missing if your server is inaccessible? Are you only having connectivity issues with certain clients?

3

Beside the more than excellent advice from @pshanew you really need to provide more info here, like:

  • What OS is your PMS running on
    • And if in a container on that OS, then details here, as well as the source of the container
  • Logs, in a zip, as fast as possible, before they roll over
  • Version of PMS you installed (PP or regular build)
  • Details about your setup, like
    • Running on Windows, but medias on Google drive etc…
4

yeah, i was in a scrambling panic earlier… this is the first time this has happened to me with plex… my trusty plex!!

i’m on windows… externals connected through usb… all media still fine, like i said, this was just the db… updated to the newest version (Version 4.42.1)… Version 1.20.1.3252
when attempting to restore an older version of the db and running plex after, everything still starts as a blank server… the way i am able to see is by managing through the desktop.
i’m still very confused as to how all the libraries and history could be erased, but not settings or connected users… is this managed differently somehow?

anyway… i’m just re-adding all the categories now… i’m extremely meticulous with my filenaming and stripping ugly meta data from within so everything will still be fine eventually. i REALLY dislike the movie posters they are pulling as it seems about half of them are not the original movie posters anymore.

i’ll turn my attention to the connectivity shortly after.
thank you for any help.

5

This sounds like a user error as much as you think it’s not. Regardless this is why you backup your plex database and library.

6

you’re here for six minutes…
seven years man!!.. seven years i’m running this server and this hasn’t happened.
if anything that statement is still a good word for the plex developers, but i did nothing wrong to corrupt a db or wipe it out or anything close to that. regular upkeep like i have always maintained.
and as i said, within those seven years, each and every plex update is cause for worry cause god knows what’s about to be shaking down thereafter… just look at the threads on here, one after the other all having problems with updates.