This server is not powerful enough to convert video

Server Version#: 1.19.4.2935
Player Version#:
having this problem when trying to play back 4 k on my server ,
windows 10
cpu i7 8700k

gpu nividia p2000

Mind sharing some more details?

  • do you get any playback information on the Now Playing tile in the server dashboard? (if so… does the transcoding show up as hw accelerated transcoding?)
    https://support.plex.tv/articles/200871837-status-and-dashboard/
  • are you using hw-accelerated transcoding?
    Settings > [Server Name] > Transcoder
    • Disable video stream transcoding is unchecked
    • Use hardware acceleration when available is checked
    • Use hardware-accelerated video encoding is checked
  • Does the video contain a subtitle that Plex is burning into the picture? (that’s not using hw transcoding)
    • based on what I could find the CPU has a Passmark score slightly above 16000… that might not be enough to do a 4K HDR transcode (e.g. 50Mbps, 10-bit HEVC -> 10Mbps 1080p)… it should be sufficient to transcode a 4K SDR file however

fixed cheers

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.