Thoughts on the forced Username implementation

For the love of God can you please make it so admin users can modify the display name and profile picture of their own users? I have no effing way of knowing who anyone on my server is unless the user specifically adds this themselves and it is incredibly ANNOYING.

Plex users that got your server shared are not YOUR users.

But yes, a server side note would be nice. You can do this in Tautulli and also view Full Name and mail adress there, though.

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Does anyone at Plex actually use Plex? Even Captain obvious could see that you lose all user info on who anyone is
 I get the change, but it should have went hand-in-hand with changes to show email in the UI. While Tautulli can pick up the slack for Plex dev’s oversight here, it shouldn’t have to. Any why do I want to play the matching game in “Manage Library” when Plex has it’s own UI? Doesn’t make sense at all. Hopefully the devs can get us a fix here to show email address.

Shameless self bump. I still have not heard back from anyone at Plex answering WHY this was needed, WHY my credentials where extended/changed without my consent, and WHY my credentials change was in a email after the change had already happened.

Security reasons.

We had a lot of customers, that didn’t create a friendly name, and as such, used their email address on public places like the forums.

We do not want our users email address to be scraped, and used for like spamming

@dane22 , thank you for replying. That IS the first direct answer I have receive on this. I want to say that I am NOT directing this at you personally, as I do not know you personally. Rather, this is directed at the company you represent. So, now that the why was addressed, any chance of taking a crack at the other questions?

Please note, the crux of my problem on this is that the first notification I received was after I already had my credentials changed.

I understand security as a reason fairly well. But why was I not notified before hand and simply advised that, for security concerns, I am now required to change my credentials and given x number for days to do?

I ask this in the hopes of an improved process so it is considered beforehand that the customer is given a choice instead of being dictated to. Very few customers like being told they have to do something when they agree with it, so imagine how many like it when they are not really told anything.

I like Plex and want to see continued development, improvement, and enhancements. But this thread alone shows that this was not a good way to go about this.

We did via email for the users impacted, but sadly didn’t think of notifying PMS owners, that shared to those users :frowning:

And yes, we learned from that :wink:

It makes perfect sense that you would not want to show email addresses on public places like forums. It makes NO sense not to show the email addresses on the “Home & Library Access” screen of my own server.

  1. There is no danger of email addresses being scraped on my private server.
  2. I obviously have the users email addresses for people I invited to access my server. I do not know their convoluted, auto-generated “friendly” username. That is the problem.
  3. Plex has a UI. It is ridiculous that Plex would recommend using tools WebTools-NG (or Tautulli) to have to dig out the email address of these users.
  4. There is no security problem in adding an extra column to the “Home & Library Access” that includes this information.

This topic has been marked “solved”. Clearly it is not. Does Plex intend to ever fix this?

Just want to know


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When I first say the name change on my server, panic set in, I thought I was hacked.
Only to find out Plex did this, well this was the last straw, I’ve since moved over to Jellyfin and not looking back.
It’s my server, my users, I don’t need you making changes for me.
Plex have gotten so bloated and slow it was time to move on and this was the deciding factor.
Oh well there goes my life time membership.
My users love JellyFin and prefer it to Plex.

Bye Plex!

@ricardo 100% this should be (and have been) a thing to be able to do, set our accounts to ‘private’.

I understand a bit more from your post that you are in the beginnings of trying to create a social media (media) network of sorts, but not everyone wants that from Plex (for me, the opposite in fact, hence hosting my own media using this very product)

We are planning to introduce an option that allows you to control who can see your account in search results (and potentially restrict who can send you a friend request). We will support fully private options.

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@ricardo This is very encouraging news out of Plex.

Your dedicated long-committed community often feels as if our requests, concerns, and comments are drowned out by the pursuit of bloat and profit.

Can I ask that Plex consider having an ‘off’ switch for any ‘feature’ that is added moving forward?

Let Plex return to that customizable gem of a media service in a sea of algorithmically driven bloatware that is the rest of the industry, please.

I would personally like Plex to focus on the group who seek for a better media experience, not a bigger one

I personally like the broader focus. Hopefully we can all co-exist.

I do not mind a broader focus if it is implemented with forethought and delivered as a complete solution.

Plex unfortunately has demonstrated that it is un-focused by spewing out new, half-baked, no opt-out, buggy features on the entire userbase, where that time would be better served on improving the existing portfolio.

Chasing trends hardly ever works out for the chasers.

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