To A member of the Plex Team. Please read and respound

“the pro shield doesn’t really have issues playing anything on old or new player”, humm, well, this is not the first time an issue has surfaced, see Frame drop/stuttering on Shield (2017) in latest player update - and there are people on there with the 2019 Pro who had issues (there was a specific release I think in this case that got pulled quite soon after) - so the pro shield HAS had issues in the past - I suffered from this issue, rolled back to the earlier release and that fixed it - it’s only recently that again issues have surfaced.

As for the media - it stutters on anything I play on it, but only with the new player enabled - with the old player it’s fine - and I have tested any stuttering media on several different players (directly using VLC on a Mac, DuneHD player, Apple TV etc etc) all without issue, so I don’t really think it’s media related, but I will upload details so it can at least be eliminated.

And if it turns out to be something specific to my overall configuration (it may be for example because I have Jumbo Frames enabled), well great then hopefully somebody else can benefit from the knowledge.

Much as I am enjoying this back and forth, perhaps you could take the time to read my reply before firing off a response (unless your having a bad day and it’s helping you blow off steam - in which case I’m happy to help) BUT I did point out that on the thread there are references to the 2019 Shield which was having stuttering issues as well, I’ll even make it easy for you, here’s one of the comments on that thread: “A big +1 on this for my Shield TV Pro 2019. IT was working fine last week, and this week video stuttering all over the place” - anyway - the point being it DID have issues in the past and it’s not unreasonable to assume that some bug/feature may have returned.

So I tell you what, why don’t we apply the hand brake, wait till I’ve posted some info and then pick up from there.

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.