PMS Version 1.18.6.2368
latest Plex App for FireStick I would guess since it downloaded it…
Using WIFI…
just got a brand new fire stick from Amazon…
Installed the Plex App and it does nothing but hang.
If I get to a movie to play then it just shows the circle going around and around.
When it hangs it causes issues with other users on the system.
It also disabled remote access on the server… Only came back after I exited the FireStick app…
I use this TV with a Roku 3 with absolutely no problems
guess that what one gets for trying to update…
ya know, i too recently got a brand new firestick 4K only a couple weeks ago and i was actually lucky that i was able to have had it all set up only a couple of days before this recent “update” because if I would have spent that money, hooked it all up, got excited about finally upgrading to 4K, and then NOTHING but BS. i would have been mad. and yet, here you are. in the boat I was almost in. just remove the currently installed version, and side load the one referenced here… 4k hevc media that was direct playing is now automatically transcoding to 1080p after update
nope, as is traditional around here, I almost have to believe that the dev team doesn’t even know about it since they’ve released two beta releases since the public release, and neither of them address the issue. and as usual you get NO response from anyone on the plex team that actually knows anything about anything. this forum is a joke.
If you have not already done so, try downgrading to v6.12 of the Plex client on your Fire Stick as a matter of troubleshooting. Anything above that version has serious bugs on Fire Sticks that the Plex team seems uninterested in addressing.
I have two fire stick 4k at home with v7.26.0.1578 and both work with “enable new video player”.
That is untill the “switch framerate” and/or “switch resolution” is enabled in the advanced area of the settings.
Disable the New Player
Check and reset the Max 264 Level from the Buggy 1.0 (if you got the bug) to at least 4.1 and beyond.
Check ‘Settings/Transcoder’ and make sure the transcoder isn’t disabled.
and If available…
Whatever state the Hardware settings are - change them to the other state
(told ya this was a Hail Mary)
If none of that works, or you can’t discover any new tricks…
… and i just updated to v7.28.0.15501. I can confirm that the Max 264 Level is buggy. I did set it to 5.2, like it was in the previous version, let the new player enabled and it is still works.
Though, all the tested filles used direct play so far.
After reducing the allowed bitrate, transcoding works as well.
What do I have to do, to actualy reproduce the problem?
update: according specs, the supported profiles are lower: Hardware accelerated up to 1080p @ 30fps or 720p @ 60fps, 20 Mbps, High Profile up to Level 4, (source)
That’s for the Gen 1 FireTV devices - like mine (the box).
I can play up to 5.1 - on the files I’ve tried it on.
The point is - 1.0 is just… wrong.
It should be set back where it was and on Gen 1 devices 4.1 is fine, probably a little higher.
I would advise ALL FireTV owners to, at this time, enable ‘Display Information’, Disable the New Player - then, at least, when you bring up the OSD you can see if a transcode is in session and the reason.
Armed with that info you may be able to change something.
