Your ATV model: Apple TV 3 (7.0.2)
The DNS server set on the ATV: 192.168.1.12
The local IP address of the device that PlexConnect is installed on: 192.168.1.12
The device and operating system (including version number) that PlexConnect is installed on: Windows 8.1 (64bit)
The device and operating system (including version number) that the Plex media server (PMS) is installed on: Windows 8.1(64bit)
The Plex media server (PMS) version number you are running: Version 0.9.12.1
The local IP address of the device that the Plex media server is installed on: 192.168.1.12
A detailed description of the issue:
Plex is working on two Apple TVs without issue for a few days then suddenly for no apparent reason when I click on trailers it says “trailers is unavailable. Try again later. This happens almost every week.
All other items on Apple TV still work eg music, photos etc, only Plex via Trailers icon is affected.
Resolved each time by rebooting PC but it frustrating to do this repeatedly every few days.
Any help in identifying what causes the problem or a simpler way to get working again would be appreciated.
The contents of 'Settings.cfg' file:
[PlexConnect]
enable_plexgdm = True
ip_pms = 192.168.178.10
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 8.8.8.8
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 0.0.0.0
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
loglevel = Normal
logpath = .
The contents of PlexConnect.log
15:43:55 PlexConnect: started: 15:43:55
15:43:55 PlexConnect: Version: 0.4+
15:43:55 PlexConnect: Python: 2.7.8 (default, Jun 30 2014, 16:08:48) [MSC v.1500 64 bit (AMD64)]
15:43:55 PlexConnect: Host OS: win32
15:43:55 PlexConnect: IP_self: 192.168.0.12
15:43:55 DNSServer: started: 15:43:55
15:43:55 DNSServer: ***
15:43:55 DNSServer: DNSServer: Serving DNS on 192.168.0.12 port 53.
15:43:55 DNSServer: ***
15:43:55 WebServer: started: 15:43:55
15:43:55 WebServer: ***
15:43:55 WebServer: WebServer: Serving HTTP on 192.168.0.12 port 80.
15:43:55 WebServer: ***
15:43:55 WebServer: started: 15:43:55
15:43:55 WebServer: ***
15:43:55 WebServer: WebServer: Serving HTTPS on 192.168.0.12 port 443.
15:43:55 WebServer: ***
16:39:44 PlexConnect: Shutting down.
16:39:44 WebServer: Shutting down.
16:39:44 WebServer: Shutting down.
16:39:45 DNSServer: Shutting down.
16:39:45 PlexConnect: shutdown
well it looks like plexconnect is shutdown...?
I guess he was only trying to show a little log. This is no log of a couple of days... but then we need a log of the time the issue appears - if anything could help to answer this.
Strange thing is: Other Apps working, indicating that PlexConnect/the DNS is still active. So why would the WebServer part die?
Just to be clear,
At the time I took this log I could open Trailers icon on Apple TV and access videos stored on my PC without problem.
On the occasions that the error occurs (trailers is unavailable) on the Apple TV, I can go to the PC where Plex is installed, open a browser http://localhost:32400/web/index.htmland see all content so I know Plex is still running.Also the Plex icon is running in my Windows taskbar.
On either of my Apple TVs I can use any default Apple apps connect to store etc, play music using the vomputers icon and play music from the same PC that has Plex installed.
The only thing that 'breaks' is my ability to watch video using trailers icon to access Plex library.
As it seems to happen every week or every few days, could it be some task that runs in Plex periodically?
I have tried closing and restarting Plex but the only thing that seems to resolve each time is a full PC reboot.
if anyone can suggest where to look? or what to check next? I would be very grateful
ok I found something odd
I have two settings.cfg and two plexconnect.log files.
One location is C:\Program Files (x86)\PlexConnect-master the other is C:\PlexConnect
Where SHOULD they be?
Also I forgot to mention that I have PlexConnect running as a Windows service with log on as a Local System account (not sure if that matters to my problem)
hoping someone can offer any suggestions here? please??
Doesn’t make a difference where Plexconnect lives, just pick one to consistently use and delete the other.
Thanks for the reply, since I'm struggling to tackle my issue with Apple TVs having "trailers is unavailable" issue evrey second day. I was wondering if the fact that two files exist is actually causing confusion.
I dont know which one to delete, they are slightly different.
Keep the one witht he more current PlexConnect.log. That file is written to during each run - so it should be a good indication of which version you are using.
Thanks for the advice Baa
It seems that the files in C:\Program Files (x86)\PlexConnect-master havenet been updated for some time so my assumption is that this whole folder could be removed (or at least backed up elsewhere)?
The files in C:\PlexConnect have mostly the same dates but two files (ATVSettings.cfg and PlexConnect.log) were updated recently.
If I remove the folder C:\Program Files (x86)\PlexConnect-master
Is there any increased logging I could put in place to try and track down the root cause of the problem where I need to reboot PC (almost daily now) to make the Trailers app responsive on the Apple TVs?
