I have been using Plex for quite a while, and have Rasplex on 2 TV’s in the house, and it works great.
However updating the server to Version 1.7.5.4035 the other day, now has stopped both TV’s from working.
We transcode content down to 2Mbps as that works the best, as its all over WiFi. We also have friends who use our server to get content, so they also get transcoded content.
But now nothing works.
Has something in Version 1.7.5.4035 broken this?
I decided to uninstall the PMS and install an older release, and the transcoding starting working again. However something still seems to be wrong, as transcoding from my mates server, I get this error periodically too. He is on a slightly older version than me, so its not the 1.7.5 release in play here.
Its so strange, as everything use to work really well. One of the TV’s would pause an buffer from time to time at random, I put it down to boarderline wifi range, but now both the TV’s can get transcode errors coming up.
Even playing from the website I got the transcoding error when running 1.7.5.4035 PMS.
Any idea what is up?
I posted a similar question in the non-Plex Pass section yesterday, but its evolved more.
The issues with my friend is not about connection, it is constant transcoding error, failed to start transcoder, etc. Changing back to the old PMS on my server seems to have solved it for my end. I was getting the same error on both tv’s in the house, talking to my server. Even logged into plex on the webpage to manage the server, it failed to play a movie, with the same transcoder error. Attached.
This is the same message we got on both TV’s.
I have one TV on 1.8.0 and the other is on 1.6.x and both had the same problem when talking to the PMS on 1.7.5.
Downgraded PMS to 1.5.5.3634 and my local transcoding started to work again.
Attached is a log I exported when I was having the problem. Hopefully it has what you need.
I will have a look at Ethernet over Power, thanks for the tip.
The issues with my friend is not about connection, it is constant transcoding error, failed to start transcoder, etc. Changing back to the old PMS on my server seems to have solved it for my end. I was getting the same error on both tv’s in the house, talking to my server. Even logged into plex on the webpage to manage the server, it failed to play a movie, with the same transcoder error. Attached.
This is the same message we got on both TV’s.
I have one TV on 1.8.0 and the other is on 1.6.x and both had the same problem when talking to the PMS on 1.7.5.
Downgraded PMS to 1.5.5.3634 and my local transcoding started to work again.
Attached is a log I exported when I was having the problem. Hopefully it has what you need.
I will have a look at Ethernet over Power, thanks for the tip.
Thanks in advance
The Transcoder is crashing out with error FFFFFFFFC0000005 (-1073741819) 3-5 seconds after start. There are no other errors logged regarding the environment - for example paths used
All 9 failures were trying to transcode this file "F:\Media for Sharing\Kids Movies\Home.2015.720p.WEBRip.XViD.AC3-GLY\Home.2015.720p.WEBRip.XViD.AC3-GLY.avi"
With such issues one needs a failing sample to reproduce the problem - assuming it is not a local environment issue
Well after uninstalling PMS and reinstalling the older version, that exact movie started to play. I kept using the same video over and over as I was trying different settings, and eventually installed the older version, and it worked. Now that I have the older PMS installed, I cant exactly do another test, short of upgrading again…
Interesting. I have been using plex for a number of years, and dont have to rename files. I have to match some things sometimes, but even that is rare. This file runs fine normally, we had played it dozens of times, then when we updated the PMS, it would not work.
Is the error you got related to why PMS couldnt transcode it?
Any idea why older versions work?
Thanks for the links on the Filebot etc. Ill have a look into that.
F:\Media for Sharing\Kids Movies\Home.2015.720p.WEBRip.XViD.AC3-GLY\Home.2015.720p.WEBRip.XViD.AC3-GLY.avi
F:\Media for Sharing\Kids Movies\Home.2015.720p.WEBRip.XViD.AC3-GLY\Sample.avi
“since your client device obviously does not play Xvid video, which is why it needs to be transcoded in the first place.”
The reason I transcode is not due to file compatibility, its due to bandwidth. I have a few people using the server, so we have it set to output 2Mbps, which in turn means it needs to transcode to that quality. Direct play can result in buffering/pausing through the movie.
“As far as your file names go, it works until one day it doesn’t, then what do you do?”"
Well like I said, I have never had issues with file names, so I am a little unsure why this issue would be file name related, when plex and find it, match it and see it perfectly fine. But yes, adhering to Plex naming convention would be better. I was unaware that the name could affect its playback. I dont quite understand how that works, but I will take your word for it.
Understand your statement about the money, it might sound petty, but not all of us have disposable income. I said ‘damn’ because I have nothing available to buy it now, we have set disposable income per month, as our budget is that tight, so I will have to wait until the start of next month to get it.
@WanaGo since plex 1.7.5 i have many transcode errors also like you on mp4 files, funny thing is if i turn it into a mkv (without transcoding/re-encoding just the wrapper) everything plays.
