@OttoKerner said:
I don’t think that your cpu is the issue here. It has enough power to transcode at least one of these files at a time.
PassMark - Intel Core i3-2120 @ 3.30GHz - Price performance comparisonCan you disable Direct Stream and Direct Play in the preferences of the Roku client app?
(Sorry, I don’t have a Roku, so cannot tell you where to find this preference.)
Yes, I can disable both of them. I’ll give that a try and see how that works out. What does this do, exactly?
@JuiceWSA said:
Roku App Settings:
Video/Arrow Right/Arrow down to Direct Play/Disable, Arrow Down to Direct Stream/Disable.For what it’s worth:
The Current 7.7 FW has caused me to ‘Force’ Direct Play on my Roku.
Otherwise - transcoding happens at random for no apparent reason.
Forcing direct play gives me an issue that causes the audio to not play at all. I’m not sure why, but this has always been an issue on both my Roku 3 and my Premiere+
@AliMusa said:
Yes, I can disable both of them. I’ll give that a try and see how that works out. What does this do, exactly?
It forces the server to transcode everything under every circumstance. It is just to prove a hunch of mine, it is not intended to be permanently that way.
@OttoKerner said:
@AliMusa said:
Yes, I can disable both of them. I’ll give that a try and see how that works out. What does this do, exactly?It forces the server to transcode everything under every circumstance. It is just to prove a hunch of mine, it is not intended to be permanently that way.
Gave it a try and it is still stuttering, unfortunately.
@AliMusa said:
Gave it a try and it is still stuttering, unfortunately.
Bummer.
Did you say if this happens in the web app as well?
If it doesn’t, I have a hunch it is Roku-specific. In which case I can only recommend you to go here, since I have unfortunately no experience with this device.
@AliMusa said:
@JuiceWSA said:
Roku App Settings:
Video/Arrow Right/Arrow down to Direct Play/Disable, Arrow Down to Direct Stream/Disable.For what it’s worth:
The Current 7.7 FW has caused me to ‘Force’ Direct Play on my Roku.
Otherwise - transcoding happens at random for no apparent reason.Forcing direct play gives me an issue that causes the audio to not play at all. I’m not sure why, but this has always been an issue on both my Roku 3 and my Premiere+
If Direct Stream is disabled Plex will not try to transcode an audio stream. That type of transcode isn’t the worst thing that can happen, BTW. It’s easy to do and shouldn’t cause any issues. If we could see an XML for the file we would probably know why you don’t have any audio.
@JuiceWSA said:
If we could see an XML for the file we would probably know why.
Stack-mode again? 
on page 1 the OP provided this
@OttoKerner said:
@AliMusa said:
Gave it a try and it is still stuttering, unfortunately.Bummer.
Did you say if this happens in the web app as well?
If it doesn’t, I have a hunch it is Roku-specific. In which case I can only recommend you to go here, since I have unfortunately no experience with this device.
It does not happen on the web app, just on the Roku. I’ve posted there as well but no answers yet.
@JuiceWSA said:
@AliMusa said:
@JuiceWSA said:
Roku App Settings:
Video/Arrow Right/Arrow down to Direct Play/Disable, Arrow Down to Direct Stream/Disable.For what it’s worth:
The Current 7.7 FW has caused me to ‘Force’ Direct Play on my Roku.
Otherwise - transcoding happens at random for no apparent reason.Forcing direct play gives me an issue that causes the audio to not play at all. I’m not sure why, but this has always been an issue on both my Roku 3 and my Premiere+
If Direct Stream is disabled Plex will not try to transcode an audio stream. That type of transcode isn’t the worst thing that can happen, BTW. It’s easy to do and shouldn’t cause any issues. If we could see an XML for the file we would probably know why you don’t have any audio.
I’ve posted an XML on the first page, but here it is again.
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="1" librarySectionTitle="Movies" librarySectionUUID="70888a4e-93ba-4721-b6e1-596a664d2d2c" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1507223980">
<Video ratingKey="10366" key="/library/metadata/10366" guid="com.plexapp.agents.imdb://tt1469304?lang=en" librarySectionID="1" librarySectionKey="/library/sections/1" studio="Paramount Pictures" type="movie" title="Baywatch" contentRating="R" summary="Devoted lifeguard Mitch Buchannon butts heads with a brash new recruit. Together, they uncover a local criminal plot that threatens the future of the Bay." rating="5.9" viewOffset="808000" lastViewedAt="1509320938" year="2017" tagline="Don't worry, summer is coming" thumb="/library/metadata/10366/thumb/1503064603" art="/library/metadata/10366/art/1503064603" duration="7282560" originallyAvailableAt="2017-05-26" addedAt="1503064549" updatedAt="1503064603" hasPremiumExtras="1" hasPremiumPrimaryExtra="1">
<Media videoResolution="1080" id="18812" duration="7282560" bitrate="9368" width="1920" height="808" aspectRatio="2.35" audioChannels="6" audioCodec="ac3" videoCodec="h264" container="mkv" videoFrameRate="24p" videoProfile="high">
<Part accessible="1" exists="1" id="18846" key="/library/parts/18846/1503064456/file.mkv" duration="7282560" file="D:\Videos\Movies\Baywatch\Baywatch.mkv" size="8527918226" container="mkv" videoProfile="high">
<Stream id="38415" streamType="1" default="1" codec="h264" index="0" bitrate="8728" language="English" languageCode="eng" bitDepth="8" chromaSubsampling="4:2:0" frameRate="23.976" hasScalingMatrix="0" height="808" level="41" profile="high" refFrames="5" scanType="progressive" width="1920"/>
<Stream id="38416" streamType="2" selected="1" default="1" codec="ac3" index="1" channels="6" bitrate="640" language="English" languageCode="eng" audioChannelLayout="5.1(side)" samplingRate="48000"/>
<Stream id="38417" streamType="3" selected="1" default="1" forced="1" codec="srt" index="2" language="English" languageCode="eng"/>
</Part>
</Media>
<Genre id="43" filter="genre=43" tag="Action"/>
<Genre id="14" filter="genre=14" tag="Comedy"/>
<Director id="7792" filter="director=7792" tag="Seth Gordon"/>
<Writer id="10258" filter="writer=10258" tag="Damian Shannon"/>
<Writer id="10259" filter="writer=10259" tag="Mark Swift"/>
<Producer id="10300" filter="producer=10300" tag="Ivan Reitman"/>
<Producer id="10301" filter="producer=10301" tag="Beau Flynn"/>
<Producer id="10302" filter="producer=10302" tag="Douglas Schwartz"/>
<Producer id="10303" filter="producer=10303" tag="Michael Berk"/>
<Producer id="10304" filter="producer=10304" tag="Gregory J. Bonann"/>
<Country id="15" filter="country=15" tag="USA"/>
<Role id="10260" filter="actor=10260" tag="Dwayne Johnson" role="Mitch Buchanan" thumb="http://image.tmdb.org/t/p/original/akweMz59qsSoPUJYe7QpjAc2rQp.jpg"/>
<Role id="10261" filter="actor=10261" tag="Zac Efron" role="Matt Brody" thumb="http://image.tmdb.org/t/p/original/l0nzNkwTTT4a7QDC3HzYQSYsyXY.jpg"/>
<Role id="10262" filter="actor=10262" tag="Alexandra Daddario" role="Summer Quinn" thumb="http://image.tmdb.org/t/p/original/z636bIgZDE2HP6R3z9ij87F1sme.jpg"/>
<Role id="10263" filter="actor=10263" tag="Kelly Rohrbach" role="C.J. Parker" thumb="http://image.tmdb.org/t/p/original/jmp1SZ0H30atVZrrguBWRD3vjX3.jpg"/>
<Role id="1710" filter="actor=1710" tag="Priyanka Chopra" role="Victoria Leeds" thumb="http://image.tmdb.org/t/p/original/iTcExyMhCa0yc5AmMPQcDOETLtW.jpg"/>
<Role id="10264" filter="actor=10264" tag="Ilfenesh Hadera" role="Stephanie Holden" thumb="http://image.tmdb.org/t/p/original/iecp6bF8Y8lUI2pWYvu5MBNQQp8.jpg"/>
<Role id="10265" filter="actor=10265" tag="Rob Huebel" role="Captain Thorpe" thumb="http://image.tmdb.org/t/p/original/6K920Xd0JcDoNcBZBOjn0WG4JP2.jpg"/>
<Role id="10266" filter="actor=10266" tag="Yahya Abdul-Mateen II" role="Sgt. Ellerbee" thumb="http://image.tmdb.org/t/p/original/lhKObAfoVDU6as0FCgm6y2AAeCO.jpg"/>
<Role id="10267" filter="actor=10267" tag="John Cenatiempo" role="Sergeant" thumb="http://image.tmdb.org/t/p/original/3LAqO4IzcGhMdAVvwUEibouFSX7.jpg"/>
<Role id="10268" filter="actor=10268" tag="Pamela Anderson" role="Casey Jean Parker" thumb="http://image.tmdb.org/t/p/original/oK3T60cs69BUbphRSnxhteZQh7m.jpg"/>
<Role id="5431" filter="actor=5431" tag="Hannibal Buress" role="Dave the Tech" thumb="http://image.tmdb.org/t/p/original/diJUQc3FWB0ol1MCBZQJsMZpMoK.jpg"/>
<Role id="10269" filter="actor=10269" tag="Charlotte McKinney" role="Julia" thumb="http://image.tmdb.org/t/p/original/rksmOi5HDT1JP80cCnr8TI9yAtd.jpg"/>
<Role id="10270" filter="actor=10270" tag="Jack Kesy" role="Leon" thumb="http://image.tmdb.org/t/p/original/2BjaGPVBIC2EKoPaEWj06JpRQMh.jpg"/>
<Role id="10271" filter="actor=10271" tag="David Hasselhoff" role="The Mentor" thumb="http://image.tmdb.org/t/p/original/14lbM9KfJ5JAlPoTmHZcxmIHnve.jpg"/>
<Role id="10272" filter="actor=10272" tag="Izabel Goulart" role="Amber" thumb="http://image.tmdb.org/t/p/original/uZC4qLgSQWsyPgaqa8lI0u70sxP.jpg"/>
<Role id="10273" filter="actor=10273" tag="Ana Flavia Gavlak" role="Lifeguard" thumb="http://image.tmdb.org/t/p/original/bISUzJplLWQ53KQYl9oGrTXBvNQ.jpg"/>
<Role id="10274" filter="actor=10274" tag="Angelique Kenney" role="Surfer beach babe" thumb="http://image.tmdb.org/t/p/original/eco9bVt62NJHwgAyMA4sw3RW66i.jpg"/>
<Role id="10275" filter="actor=10275" tag="Oscar Nunez" role="Councilman Rodriguez" thumb="http://image.tmdb.org/t/p/original/nFyvVjgBTWYg3fyfAnoSKq2WmV5.jpg"/>
<Role id="10276" filter="actor=10276" tag="Jon Bass" role="Ronnie" thumb="http://image.tmdb.org/t/p/original/1MZaQStcG2TjqCsBbc00AMtwkvH.jpg"/>
<Role id="10277" filter="actor=10277" tag="Brandon Larracuente" role="Skateboarder #1" thumb="http://image.tmdb.org/t/p/original/tFQirOLL2dtQ1A0QXdQbTyRfnfK.jpg"/>
<Role id="10278" filter="actor=10278" tag="Maegan Vogel" role="Bikini Model" thumb="http://image.tmdb.org/t/p/original/fUIVrzirw8D3EsvBGfx5Nnl9K86.jpg"/>
<Role id="10279" filter="actor=10279" tag="Haviland Stillwell" role="Allegre" thumb="http://image.tmdb.org/t/p/original/h2lLeQyRmHn7bQjg2QKsD2s44iD.jpg"/>
<Role id="10280" filter="actor=10280" tag="Kera Lynn" role="VIP Party Member" thumb="http://image.tmdb.org/t/p/original/2Q2IH0RWeYT2rHRyIdqMRcdE7AK.jpg"/>
<Role id="10281" filter="actor=10281" tag="Whitney Goin" role="Doctor" thumb="http://image.tmdb.org/t/p/original/8krkoxXsKc94Ux4bAXxLMY51c4m.jpg"/>
<Role id="10282" filter="actor=10282" tag="Amin Joseph" role="Frankie" thumb="http://image.tmdb.org/t/p/original/skvXr7EjcsgVfwoZnmNNjIk4Jmr.jpg"/>
<Role id="10283" filter="actor=10283" tag="Belinda" role="Carmen" thumb="http://image.tmdb.org/t/p/original/6R9ij4MmnNFPKMKiX57thKMsdCu.jpg"/>
<Role id="10284" filter="actor=10284" tag="Earl Poitier" role="The Kitchen Worker" thumb="http://image.tmdb.org/t/p/original/dJnOFYSbSr37UsB2vqe12UlBiN1.jpg"/>
<Role id="10285" filter="actor=10285" tag="Shay Davila" role="Bikini Girl" thumb="http://image.tmdb.org/t/p/original/45rcJquPuQeoMraiIgMubmFkMGg.jpg"/>
<Role id="10286" filter="actor=10286" tag="Barbara Vincent" role="Yachter" thumb="http://image.tmdb.org/t/p/original/vlWse1Nuh7PO0eh43HoZNELB9GM.jpg"/>
<Role id="10287" filter="actor=10287" tag="Damon Preston" role="Lifeguard #1" thumb="http://image.tmdb.org/t/p/original/gOkzYohTsEilDw8UOKSzH1UhEMh.jpg"/>
<Role id="10288" filter="actor=10288" tag="Bria Danielle Davis" role="Beach Goer"/>
<Role id="10289" filter="actor=10289" tag="Cody Scott" role="Crewman"/>
<Role id="10290" filter="actor=10290" tag="Samantha Harris" role="Interviewer" thumb="http://image.tmdb.org/t/p/original/fW8DKYVBNtQagib6pxAB8Q9zGEu.jpg"/>
<Role id="10291" filter="actor=10291" tag="Seth Gordon" role="Helicopter Pilot" thumb="http://image.tmdb.org/t/p/original/hLUsEjvjW5nGMZ5e3gyJGkUgcF2.jpg"/>
<Role id="10292" filter="actor=10292" tag="Brenda Lowe" role="Surfer" thumb="http://image.tmdb.org/t/p/original/axkySaLuc13thz0byPuzjuAEJyS.jpg"/>
<Role id="10293" filter="actor=10293" tag="Pedro Anaya Pérez" role="Huntley Waiter"/>
<Role id="10294" filter="actor=10294" tag="Vincenzo Hinckley" role="Pete" thumb="http://image.tmdb.org/t/p/original/7b4EWlmX8sgR6pSmdVt3ftHeVWN.jpg"/>
<Role id="10295" filter="actor=10295" tag="Arian Foster" role="Arian Foster"/>
<Role id="10296" filter="actor=10296" tag="Karin Silvestri" role="Pier Mom" thumb="http://image.tmdb.org/t/p/original/dQ9YCbXe3DjOMhFp2jOgefCqj4x.jpg"/>
<Role id="10297" filter="actor=10297" tag="Tamila Bilalova" role="Baywatch Baby (uncredited)" thumb="http://image.tmdb.org/t/p/original/prIJGdrBGaRMThuc5yJJx8Qbu68.jpg"/>
<Role id="10298" filter="actor=10298" tag="Casey McCullum" role="Beach Goer (uncredited)"/>
<Role id="10299" filter="actor=10299" tag="Zachary Vazquez" role="Lifeguard (uncredited)" thumb="http://image.tmdb.org/t/p/original/abuADRRP8FnyMCEVm9JvsMF5KbO.jpg"/>
<Similar id="10307" filter="similar=10307" tag="Pirates of the Caribbean: Dead Men Tell No Tales"/>
<Similar id="10013" filter="similar=10013" tag="King Arthur: Legend of the Sword"/>
<Similar id="10308" filter="similar=10308" tag="Going in Style"/>
<Similar id="10309" filter="similar=10309" tag="Valerian and the City of a Thousand Planets"/>
<Similar id="10310" filter="similar=10310" tag="The Fate of the Furious"/>
<Similar id="10311" filter="similar=10311" tag="Guardians of the Galaxy Vol. 2"/>
<Similar id="10312" filter="similar=10312" tag="Wonder Woman"/>
<Similar id="10313" filter="similar=10313" tag="Transformers: The Last Knight"/>
<Similar id="10314" filter="similar=10314" tag="The Mummy"/>
<Similar id="10006" filter="similar=10006" tag="Snatched"/>
<Similar id="10315" filter="similar=10315" tag="Baby Driver"/>
<Similar id="10316" filter="similar=10316" tag="Spider-Man: Homecoming"/>
<Similar id="10317" filter="similar=10317" tag="CHiPS"/>
<Similar id="10318" filter="similar=10318" tag="Despicable Me 3"/>
<Similar id="10319" filter="similar=10319" tag="Power Rangers"/>
<Similar id="10320" filter="similar=10320" tag="Everything, Everything"/>
<Similar id="10321" filter="similar=10321" tag="Why Him?"/>
<Similar id="10322" filter="similar=10322" tag="Neighbors 2: Sorority Rising"/>
<Similar id="10323" filter="similar=10323" tag="Mike and Dave Need Wedding Dates"/>
<Similar id="10324" filter="similar=10324" tag="Rough Night"/>
<Extras size="0"></Extras>
</Video>
</MediaContainer>``````
Yea, sorry… that looks like your standard AC3 5.1 to me. I can’t think of a reason it won’t work unless your TV or System just can’t deal with it. There are no specific controls in the Roku App for audio as those will be handled by the Roku in it’s main audio settings.
I have mine set to ‘Auto (Dolby D)’. My TV can deal with AC3 5.1 apparently - or ‘Auto-Pilot’ is kicking in. Regardless AC3 5.1 works at my house even though I have nothing more than some external speakers plugged into the headphone jack on the TV - go figure.
That is a rather strong bit rate on the video stream, but otherwise doesn’t look out of whack.
The subs are forced - if they’re not UTF-8 they’re going to want to transcode I would think.
I would enable Direct Stream and set Direct Play to Forced.
Play the video.
Hit *
Arrow left to the ‘Equalizer thingy’
Hit *
Arrow Down to Stream Info and it should tell you exactly what is happening with the streams.
Tell us what it says.
@JuiceWSA said:
Yea, sorry… that looks like your standard AC3 5.1 to me. I can’t think of a reason it won’t work unless your TV or System just can’t deal with it. There are no specific controls in the Roku App for audio as those will be handled by the Roku in it’s main audio settings.I have mine set to ‘Auto (Dolby D)’. My TV can deal with AC3 5.1 apparently - or ‘Auto-Pilot’ is kicking in. Regardless AC3 5.1 works at my house even though I have nothing more than some external speakers plugged into the headphone jack on the TV - go figure.
That is a rather strong bit rate on the video stream, but otherwise doesn’t look out of whack.
The subs are forced - if they’re not UTF-8 they’re going to want to transcode I would think.I would enable Direct Stream and set Direct Play to Forced.
Play the video.
Hit *
Arrow left to the ‘Equalizer thingy’
Hit *
Arrow Down to Stream Info and it should tell you exactly what is happening with the streams.
Tell us what it says.
It says Direct Play and mkv as the format. Those are the only two things that show. Still no audio, however.
What is the Main Roku Audio set to?
Roku Main Menu/Settings/Audio
If your TV or Audio System (if you have one) can’t deal with AC3 5.1 (fairly apparent at this point) you should select ‘Stereo’.
Do you have audio now?
@JuiceWSA said:
What is the Main Roku Audio set to?Roku Main Menu/Settings/Audio
If your TV or Audio System (if you have one) can’t deal with AC3 5.1 (fairly apparent at this point) you should select ‘Stereo’.
Do you have audio now?
It was set to Auto (Stereo) but I set it to just Stereo and still no sound. My setup is a soundbar connected via an optical cable to my TV. The soundbar is a Sony HT-CT260
Well, then I guess you should make sure Direct Stream is enabled and set the Main Roku Audio to Auto Dolby D.
Seems like one of these settings should produce some audio - at least that’s what we usually hope for.
lol
If the units can’t deal with the audio the way it is Direct Stream will allow Plex to transcode an audio stream. If Direct Steam is disabled - there’s little hope of that happening.
@JuiceWSA said:
Well, then I guess you should make sure Direct Stream is enabled and set the Main Roku Audio to Auto Dolby D.Seems like one of these settings should produce some audio - at least that’s what we usually hope for.
lol
If the units can’t deal with the audio the way it is Direct Stream will allow Plex to transcode an audio stream. If Direct Steam is disabled - there’s little hope of that happening.
So should I try Direct Stream enabled with Direct Play forced still? If that’s what you meant, it still doesn’t have any audio, even with Dolby D set in my roku settings. Idk why I’m having so many problems.
The Normal Settings - that work in most cases for everyone are:
Direct Play Auto
Direct Stream Enabled
Ideally if the material can Direct Play, it will Direct Play, and if the audio can’t Direct Play it will be transcoded with Direct Stream enabled.
On my Roku 3 I have to set Direct Play to Forced because the Current Roku Firmware is as buggy as a Taliban’s Turban, but I don’t know how your unit reacts.
The audio settings on your Roku should be set to allow audio with whatever set up you’re using and I have no idea how that works at your house - I only know what works for me.
It’s at this point, more advanced help should show up - or @OttoKerner should take the baton, because I’m out of ideas.
Also at this point this thread should be moved to the Roku Forum and the thread you created over there should be deleted in the hopes that someone with more experience will stumble on it and give you the ultimate answer (yea, that’s a stretch).
@JuiceWSA said:
The Normal Settings - that work in most cases for everyone are:
Direct Play Auto
Direct Stream EnabledIdeally if the material can Direct Play, it will Direct Play, and if the audio can’t Direct Play it will be transcoded with Direct Stream enabled.
On my Roku 3 I have to set Direct Play to Forced because the Current Roku Firmware is as buggy as a Taliban’s Turban, but I don’t know how your unit reacts.
The audio settings on your Roku should be set to allow audio with whatever set up you’re using and I have no idea how that works at your house - I only know what works for me.
It’s at this point, more advanced help should show up - or @OttoKerner should take the baton, because I’m out of ideas.
Also at this point this thread should be moved to the Roku Forum and the thread you created over there should be deleted in the hopes that someone with more experience will stumble on it and give you the ultimate answer (yea, that’s a stretch).
Hmm, alright. Thanks for all of your help. I really appreciate it. Hopefully this gets resolved soon because it’s driving me crazy.
@AliMusa I don’t see any indication why that video would be stuttering, but we’d be happy to investigate. Are you able to provide a sample or the full source with us? That would allow us to try to replicate the issue and provide Roku a sample if it’s firmware related.
He would also like some audio - that seems to be eluding him at the moment.
@ljunkie said:
@AliMusa I don’t see any indication why that video would be stuttering, but we’d be happy to investigate. Are you able to provide a sample or the full source with us? That would allow us to try to replicate the issue and provide Roku a sample if it’s firmware related.
I would love to provide a sample but unsure how to go about doing that. Please let me know and I will get one over to you, right away.
