TrueHD on Unraid docker not working

[yuityan]

Server Version#:latest
Player Version#:latest
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
Latest cannot transcode TRUEHD 7.1 properly. Only the old version 1.32.6.7468 can transcode normally. The new version shows that it is playing in the background, but the actual playback end keeps spinning and cannot play. I don’t know if future updates can fix it?

The platform is unraid, and I have asked other platform users, but there is no such issue.

[ChuckPa]

May I please see the server DEBUG logs ZIP file ?

I know there is an issue with Tonemapping on Unraid 6.12.x and we’re already working on that.

[yuityan]

plex-media-server-logs-2023-12-15-1702581623274.zip (3.0 MB)

[ChuckPa]

Thank you for the logs.

I find this:

Dec 15, 2023 03:18:07.992 [23446316497720] DEBUG - [Req#f5c] Collections: Synced tags in section 2 in 0ms.
Dec 15, 2023 03:18:07.994 [23446316497720] DEBUG - [Req#f5c] Collections: Refreshed attributes for 0 collections in section 2 in 2ms.
Dec 15, 2023 03:18:07.995 [23446316497720] DEBUG - [Req#f5c] Collection: Refreshed visibility in section 2 in 0ms.
Dec 15, 2023 03:18:08.000 [23446326930232] DEBUG - Request: [127.0.0.1:34062 (Loopback)] POST /video/:/transcode/session/6F1E4328-2F8E-403A-B275-A6370373893C/ff6cfe05-2259-4486-86c8-3ebe0e156244/progress/log?level=0&message=%5Btruehd_eae%20%40%200x14f93aed0080%5D%20EAE%20timeout%21%20EAE%20not%20running%2C%20or%20wrong%20folder%3F%20Could%20not%20read%20%27%2Ftmp%2Fpms-b35861bb-e3f3-47d0-b2cb-df21d68de770%2FEasyAudioEncoder%2FConvert%20to%20WAV%20%28to%208ch%20or%20less%29%2F6F1E4328-2F8E-403A-B275-A6370373893C_994-0-3.wav%27 (22 live) #da5 Signed-in Token (yuityan) (range: bytes=0-) 
Dec 15, 2023 03:18:08.000 [23446326930232] ERROR - [Req#da5/Transcode/6F1E4328-2F8E-403A-B275-A6370373893C/ff6cfe05-2259-4486-86c8-3ebe0e156244] [truehd_eae @ 0x14f93aed0080] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-b35861bb-e3f3-47d0-b2cb-df21d68de770/EasyAudioEncoder/Convert to WAV (to 8ch or less)/6F1E4328-2F8E-403A-B275-A6370373893C_994-0-3.wav'
Dec 15, 2023 03:18:08.000 [23446365575992] DEBUG - Completed: [127.0.0.1:34062] 200 POST /video/:/transcode/session/6F1E4328-2F8E-403A-B275-A6370373893C/ff6cfe05-2259-4486-86c8-3ebe0e156244/progress/log?level=0&message=%5Btruehd_eae%20%40%200x14f93aed0080%5D%20EAE%20timeout%21%20EAE%20not%20running%2C%20or%20wrong%20folder%3F%20Could%20not%20read%20%27%2Ftmp%2Fpms-b35861bb-e3f3-47d0-b2cb-df21d68de770%2FEasyAudioEncoder%2FConvert%20to%20WAV%20%28to%208ch%20or%20less%29%2F6F1E4328-2F8E-403A-B275-A6370373893C_994-0-3.wav%27 (22 live) #da5 0ms 195 bytes (pipelined: 31) (range: bytes=0-) 
Dec 15, 2023 03:18:08.001 [23446207183672] DEBUG - Request: [127.0.0.1:34062 (Loopback)] POST /video/:/transcode/session/6F1E4328-2F8E-403A-B275-A6370373893C/ff6cfe05-2259-4486-86c8-3ebe0e156244/progress/log?level=0&message=%5Btruehd_eae%20%40%200x14f93aed0080%5D%20error%20reading%20output%3A%20-5%20%28I%2FO%20error%29 (22 live) #f8d Signed-in Token (yuityan) (range: bytes=0-) 
Dec 15, 2023 03:18:08.001 [23446207183672] ERROR - [Req#f8d/Transcode/6F1E4328-2F8E-403A-B275-A6370373893C/ff6cfe05-2259-4486-86c8-3ebe0e156244] [truehd_eae @ 0x14f93aed0080] error reading output: -5 (I/O error)
Dec 15, 2023 03:18:08.001 [23446367685432] DEBUG - Completed: [127.0.0.1:34062] 200 POST /video/:/transcode/session/6F1E4328-2F8E-403A-B275-A6370373893C/ff6cfe05-2259-4486-86c8-3ebe0e156244/progress/log?level=0&message=%5Btruehd_eae%20%40%200x14f93aed0080%5D%20error%20reading%20output%3A%20-5%20%28I%2FO%20error%29 (22 live) #f8d 0ms 195 bytes (pipelined: 32) (range: bytes=0-) 
Dec 15, 2023 03:18:08.001 [23446320716600] DEBUG - Request: [127.0.0.1:34062 (Loopback)] POST /video/:/transcode/session/6F1E4328-2F8E-403A-B275-A6370373893C/ff6cfe05-2259-4486-86c8-3ebe0e156244/progress/log?level=0&message=Error%20while%20decoding%20stream%20%230%3A1%3A%20I%2FO%20error (22 live) #f91 Signed-in Token (yuityan) (range: bytes=0-) 
Dec 15, 2023 03:18:08.001 [23446320716600] ERROR - [Req#f91/Transcode/6F1E4328-2F8E-403A-B275-A6370373893C/ff6cfe05-2259-4486-86c8-3ebe0e156244] Error while decoding stream #0:1: I/O error
Dec 15, 2023 03:18:08.001 [23446367685432] DEBUG - Completed: [127.0.0.1:34062] 200 POST /video/:/transcode/session/6F1E4328-2F8E-403A-B275-A6370373893C/ff6cfe05-2259-4486-86c8-3ebe0e156244/progress/log?level=0&message=Error%20while%20decoding%20stream%20%230%3A1%3A%20I%2FO%20error (22 live) #f91 0ms 195 bytes (pipelined: 33) (range: bytes=0-) 
Dec 15, 2023 03:18:08.005 [23446367685432] INFO - Completed: [10.10.10.10:48412] 200 PUT /library/sections/2/all?genre.locked=1&genre%5B0%5D.tag.tag=%E5%89%A7%E6%83%85&genre%5B1%5D.tag.tag=%E6%81%90%E6%80%96&id=956&type=2 (22 live) #f5c GZIP 21ms 195 bytes (pipelined: 32)
Dec 15, 2023 03:18:08.010 [23446312278840] DEBUG - Request: [10.10.10.10:48424 (Subnet)] GET /library/metadata/919 (22 live) #f69 GZIP Signed-in Token (yuityan) (Locoy)
Dec 15, 2023 03:18:08.024 [23446312278840] DEBUG - There were 1 top-level paths for 一念关山.
Dec 15, 2023 03:18:08.025 [23446367685432] DEBUG - Completed: [10.10.10.10:48424] 200 GET /library/metadata/919 (22 live) #f69 GZIP 15ms 2403 bytes (pipelined: 22)

Where is the /transcode directory mapped ?

Is it on local HDD or the network ?

This error shows PMS cannot assert a lock and Notify_wait for the Dolby audio (EAE) to complete its task.

[yuityan]

plex-media-server-logs-2023-12-15-1702638832519.zip (380.1 KB)

[yuityan]

I have uploaded a new log, OLED65C1/iPhone12 cannot play Mission Impossible 7. Windows 11 can play it, but there is an error in transcoding, and old versions 1.32.6.7468 can play it.