Love the new layout. I think it adds a lot of great functionality. One suggestion would be a better way to indicate if a show has been watched. The yellow bar underneath the episode is a little hard to see.
Two big changes that I appreciate the most are:
Thanks for the letting us know some things you liked 
, we appreciate hearing it.
Regarding the progress bars under the episodes, we’re working on improvements with watched status, and I’ve shared your comment as something to consider as we do that.
Could you try it with this changed to one the other values (I think PCM or Bitstream, I don’t know which is correct for your setup)?
Also, if you send logs again, it might help to enable debug logging:
On the web client: Click the settings button in the upper right, click General on the left sidebar and enable Enable Plex Media Server debug logging
Okay, I set it to an option, launched Plex, tried a file, failed, and exited Plex. This was for Bitstream, PCM, and Dolby D.
I’ve enabled debug logging and PM’d the logs to you.
Somewhat related: how do we show the debug media info on the TV when media is playing?
NEW:
Add to Queue and Play Next optionsFIXED:
We don’t have that option yet, but it’s planned.
I meant in pictures like Try out our new Vizio SmartCast preview
Yeah, those screenshots are of a development screen that accidentally made it into the preview release, but has since been removed. When we have something real we’ll be be adding that functionality back.
I have a Plex Pass to allow HDHomeRun DVR. I typically record from an OTA antenna. My main media room relies on plex app on Apple TV 4K to play recorded content. Zero issues.
I just bought this new Vizio for the bedroom and excitedly installed Plex 5.0.10 so my wife could watch recorded content (see screenshot). I have new preview UI. While I realize that TV guide is not available yet, the app pops up a ‘An unexpected playback problem occurred’ message when I try to watch recorded content or Live tv (via What’s On Now). No such issues while accessing same content in ATV4K.
FYI, My Plex Server is on Synology NAS.
Please Help! 
︎
I’ve been getting my 4K workflow up and running, and I’m running into issues with subtitles in the app. Files are x265 HDR and they play fine without subs, both audio and video direct streaming. Once I turn on subs, I get “Playback Error: An unexpected playback problem occurred”. I get flawless playback with subs using this same setup if I cast to the TV from the Plex app on my phone, but obviously I’d prefer to use the TV app.
If I go to my server transcoder settings and uncheck “Disable video stream transcoding”, I get playback with subs, but it’s unwatchable with stuttering due to video transcoding at 4K.
TV model is V585-G1, chipset is MTK-5597 (1).
If the media requires direct stream, then enabling subs will cause a burn in and transcode, though it’s interesting this works via casting (maybe something we can look at there). I’m curious, are you able to direct stream the same media with subtitles on the non-preview version of the app?
Could you get me some logs after trying to play the same media again. Instructions below:
First on the web client: Click the settings button in the upper right, click General on the left sidebar and enable Enable Plex Media Server debug logging
Then on the Plex app: Go to Settings at the bottom of the sidebar. Change Advanced → Log to media server to your PMS server.
Attempt to play the media.
Then on the web client: Click the settings button in the upper right, click Troubleshooting on the left sidebar and the select DOWNLOAD LOGS and the PM that to me.
Thanks!
@benwa : Do these files direct play or stream on the non-preview version of the app?
THANKS! How do I send PM? I don’t see a PM button.
You should be able to click my username/avatar on one of my posts and then select Message.
Unfortunately not, I get a “this server is not powerful enough to convert video”
It’s a Win10 box with an i7-8086k, 16GB of RAM, 1070Ti (though I don’t have a Plex Pass, so no hardware acceleration) with the server and TV wired to an Ubiquiti Edgerouter X.
Just sent it. Thanks!!
The comments below are shamelessly copy pasted from another post replying to a someone else with the same issue:
If the DTS setting enabled, the app basically assumes that DTS is direct streamable when making it’s decisions. So if the audio and subtitle streams are direct streamable, the app will try to direct play the item, which basically means the media is streamed directly to the TV unaltered. If it fails (apart from network issues and such) it means that the TV can’t actually play it for some reason.
For the audio, this could mean something is not configured correctly on the TV, something is not configured correctly on the external receiver, the receiver doesn’t support DTS, the receiver doesn’t support every variant of DTS, the receiver doesn’t like the stream from the particular file, maybe something else.
Also, I didn’t realize until to day that we didn’t even have the setting to enable DTS on the old app (I just hadn’t checked). I’m going to try to find out if there is a reason for that.
From what I can see in the logs everything is working as expected but the TV is saying it can’t play the media.
One last, thing. In some cases on failure, we’ll fall back to transcoding after trying direct play, which is why you might get a transcoded playback instead.
I’ll see if can get someone at Vizio can shed some light on this.
From your logs I was able to figure out the problem is that the video codec is mpeg2video, which the Vizio TVs don’t support. The app tries to transcode, but that fails because of Not enough CPU for conversion of this item, presumably because this is a NAS.
Presumably the Apple TV 4K can direct play mpeg2video which is why you don’t have an issue there.
Wow! Thanks for investigating. That’s Crazy that Vizio TVs don’t supports mpeg2. This is an absolute bummer for HDHomeRun users who insist on unaltered OTA recordings.
Thanks!
