[Ubuntu] PMS won't upgrade using sudo apt-get upgrade

[ekwong1031]

I removed the user ‘user’ using the ‘deluser’ command.

I removed plexmediaserver using ‘dpkg -r’

eric@cameo:~$ ls
Desktop    Downloads         mnt               Music     Public      Templates  Videos
Documents  examples.desktop  mount_smb_videos  Pictures  sambashare  tmp
eric@cameo:~$ sudo dpkg -r plexmediaserver
(Reading database ... 283644 files and directories currently installed.)
Removing plexmediaserver (1.13.5.5291-6fa5e50a8) ...
Removed symlink /etc/systemd/system/multi-user.target.wants/plexmediaserver.service.
Processing triggers for systemd (229-4ubuntu21.4) ...
Processing triggers for ureadahead (0.100.0-19) ...
Processing triggers for bamfdaemon (0.5.3~bzr0+16.04.20180209-0ubuntu1) ...
Rebuilding /usr/share/applications/bamf-2.index...
Processing triggers for desktop-file-utils (0.22-1ubuntu5.2) ...
Processing triggers for gnome-menus (3.13.3-6ubuntu3.1) ...
Processing triggers for mime-support (3.59ubuntu1) ...
Processing triggers for libc-bin (2.23-0ubuntu10) ...
eric@cameo:~$ ls

and attempted to install:

eric@cameo:~$ cd Downloads/
eric@cameo:~/Downloads$ ls
plexmediaserver_1.13.5.5291-6fa5e50a8_amd64.deb
eric@cameo:~/Downloads$ sudo dpkg -i plexmediaserver_1.13.5.5291-6fa5e50a8_amd64.deb 
Selecting previously unselected package plexmediaserver.
(Reading database ... 280481 files and directories currently installed.)
Preparing to unpack plexmediaserver_1.13.5.5291-6fa5e50a8_amd64.deb ...
Unpacking plexmediaserver (1.13.5.5291-6fa5e50a8) ...
Setting up plexmediaserver (1.13.5.5291-6fa5e50a8) ...
groups: ‘user’: no such user
usermod: user 'user' does not exist
dpkg: error processing package plexmediaserver (--install):
 subprocess installed post-installation script returned error exit status 6
Processing triggers for ureadahead (0.100.0-19) ...
Processing triggers for systemd (229-4ubuntu21.4) ...
Processing triggers for bamfdaemon (0.5.3~bzr0+16.04.20180209-0ubuntu1) ...
Rebuilding /usr/share/applications/bamf-2.index...
Processing triggers for desktop-file-utils (0.22-1ubuntu5.2) ...
Processing triggers for gnome-menus (3.13.3-6ubuntu3.1) ...
Processing triggers for mime-support (3.59ubuntu1) ...
Errors were encountered while processing:
 plexmediaserver
eric@cameo:~/Downloads$ 

Unfortunately, still no luck.

[WillieBuckMerle]

gm, lemme see. When did ‘user’ show up in user/groups?.. Before or after that initial successful PMS install? Maybe another prob/package installed that? idk I verified with my webmin and I don’t have that going on.

-wbm

[ekwong1031]

I manually added the ‘user’ user after the install failed.

[WillieBuckMerle]

ok. Well do you think if you had a clean install of 16.04 and then installed PMS fresh it would work okazy? Maybe best to bite the bullet on this one cuz once you fix that upgrade glitch you’ll never have to mess with that further

good luck.

-wbm

[ekwong1031]

I installed Plexmediaserver on a clean install of 16.04 on a VM with no updates. It looks like it was successful. Must have been some kind of update glitch.