Unable to access server on the same network (PMS on Laptop, Client on PS4)

mrpancakers · October 10, 2019, 11:28am

Server Version#: 1.18.0.1913-e5cc93306
Player Version#: 4.9.0

Hi guys,
I have my PMS setup and running on my laptop and I’m trying to connect my PS4 with this all being on the same network (Wi-Fi and not wired). However, it’s saying it’s unable to connect to my PC “This server is offline or unreachable” and as far as I can tell I shouldn’t need to play around with my router to get this all working if it’s all under the same network (or maybe I’m wrong). I’ve found various past topics but nothing has worked so far, hoping I’ve missed something and can get this working soon.

Things I’ve remembered and tried doing was manually entering the server IP to connect to on my PS4 (just my local IP) and then I’ve also disabled secure connections but neither seemed to have worked as far as I can tell.

mrpancakers · October 11, 2019, 8:42am

Today I tried downloading the mobile app and connecting through that. It can detect my media server but after I hit continue it just sits on ‘Loading sources…’ and nothing happens even letting it sit there for a couple of minutes. Still all through the same network.

nibbles · October 11, 2019, 3:12pm

I spent a bit of time searching the forums for something to suggest, as I don’t have your equipment. I found a lot of people struggling who didn’t write back.

But you reminded me just now that we should be able to get some Log Files if we try, and the fact you’re having more problems suggests it’s something deeper but solvable.

Would you confirm for us that you can use a browser on the laptop that’s running PMS to open the server at https://127.0.0.1:32400/web and that you can watch a video like that.

We’ll move on to other devices once we confirm a few things.
Thanks!

mrpancakers · October 11, 2019, 3:37pm

Thank you I appreciate you helping me out.

I can access http://127.0.0.1:32400/web/index.html on my laptop where my PMS is running and yes my movies do start if I play them through there.

nibbles · October 11, 2019, 4:14pm

Nice. So let’s enable debug logging.

Then power cycle the laptop, log into Windows and give Plex Media Server about 6-10min to initialize. It will make for good clean logs. Then do a test for us:

Power cycle the PS4 and try to connect to your Plex server.
When you get the “offline of unreachable error” screenshot it (phone or w/e)
Give it 30sec or so for PMS to finish logging the event.
Use the laptop and go into https://127.0.0.1:32400/web
Download your logs, zip up what it gives you, and attach it with your reply.

Logs

This forum article has some tips. We only need the log files that were changed at or after the time of the reboot you did.

Thank you.

mrpancakers · October 11, 2019, 5:03pm

Here are the logs, I cleared out my logs, restarted both Laptop and PS4, let my Laptop sit for 6ish minutes before going into my PS4 and opening Plex. Plex Media Server Logs_2019-10-12_02-57-47.zip (46.0 KB)

nibbles · October 11, 2019, 5:20pm

Thanks I’ll have a look now.

With connection issues, it’s very common to suggest the user disable IPv6 in the Plex Settings - Show Advanced - Network

IPV6

and

Changes

Reboot the laptop after that. Though it’s not 100% clear that’s your issue, let’s start there. Repeat the tests. If it doesn’t connect again, download fresh logs. Thanks.

In "Plex Media Server.log"

Oct 12, 2019 02:46:52.839 [14440] DEBUG - HttpServer: Listening on IPv6 as well as IPv4.

Oct 12, 2019 02:46:59.505 [14440] DEBUG - PublicAddressManager: Starting.
Oct 12, 2019 02:46:59.505 [14440] DEBUG - PublicAddressManager: Obtaining public address and mapping port.
Oct 12, 2019 02:46:59.506 [15272] DEBUG - PublicAddressManager: Obtaining public IP.
Oct 12, 2019 02:46:59.506 [15272] DEBUG - HTTP requesting GET http://plex.tv/pms/:/ip
Oct 12, 2019 02:46:59.515 [14440] DEBUG - NetworkInterface: Notified of network changed (force=0)
Oct 12, 2019 02:46:59.523 [14440] DEBUG - NetworkInterface: ignoring adapter 'Ethernet 2' (fe80::9862:7372:395:30e3%5,169.254.48.227) because it has no gateway
Oct 12, 2019 02:46:59.523 [14440] DEBUG - NetworkInterface: ignoring adapter 'Ethernet 3' (fe80::60d9:43cf:8fec:d80e%12,169.254.216.14) because it has no gateway
Oct 12, 2019 02:46:59.524 [14440] DEBUG - NetworkInterface: ignoring adapter 'Local Area Connection* 2' (fe80::528:6203:22b6:9c%18,169.254.0.156) because it has no gateway
Oct 12, 2019 02:46:59.524 [14440] DEBUG - NetworkInterface: ignoring adapter 'Ethernet' (fe80::b456:3dde:63de:10b5%14,169.254.16.181) because it has no gateway
Oct 12, 2019 02:46:59.528 [14440] DEBUG - NetworkInterface: ignoring adapter 'Bluetooth Network Connection' (fe80::2ce0:2f8f:49a9:70cb%10,169.254.112.203) because it has no gateway
Oct 12, 2019 02:46:59.528 [14440] DEBUG - NetworkInterface: ignoring adapter 'Loopback Pseudo-Interface 1' (::1,127.0.0.1) because it has no gateway
Oct 12, 2019 02:46:59.528 [14440] DEBUG - Detected primary interface: 192.168.2.11
Oct 12, 2019 02:46:59.528 [14440] DEBUG - Network interfaces:
Oct 12, 2019 02:46:59.529 [14440] DEBUG -  * 13 Wi-Fi {6688DED1-BB0D-4E91-8116-C9FC421C9012} (fe80::609f:32c:81f9:d896%13) (loopback: 0)
Oct 12, 2019 02:46:59.529 [14440] DEBUG -  * 13 Wi-Fi {6688DED1-BB0D-4E91-8116-C9FC421C9012} (192.168.2.11) (loopback: 0)

mrpancakers · October 11, 2019, 11:23pm

Unfortunately no changes, here’s the new logs

Plex Media Server Logs_2019-10-12_09-22-41.zip (19.4 KB)

Just in case it’s any help, both my Laptop and PS4 all have the same

Primary DNS
Default Gateway
Subnet Mask

Inside Plex

Enable local network discovery (GDM) (Checked)
Preferred network interface (Any)
Secure connections (Disabled)
Enable server support for IPv6 (Unchecked)

nibbles · October 12, 2019, 4:28am

Okay I’ll look at the new logs.

Let’s also have you try to set Secured connections - Preferred and test again.

You want to connect to your server on the laptop with https now. Make sure the laptop connection over secured works. Let us know what you try and what you see.

What is this IP address?

Oct 12, 2019 09:18:51.486 [0756] DEBUG - NetworkServiceBrowser: Parsing SSDP schema for http://192.168.2.1:1990/WFADevice.xml
Oct 12, 2019 09:18:51.486 [0756] DEBUG - HTTP requesting GET http://192.168.2.1:1990/WFADevice.xml
Oct 12, 2019 09:18:51.497 [0756] ERROR - Error issuing curl_easy_perform(handle): 7
Oct 12, 2019 09:18:51.497 [0756] WARN - HTTP error requesting GET http://192.168.2.1:1990/WFADevice.xml (0, No error) (Failed to connect to 192.168.2.1 port 1990: Bad access)
Oct 12, 2019 09:18:51.497 [0756] ERROR - SSDP: Error parsing device schema for http://192.168.2.1:1990/WFADevice.xml

Can we see the output of ipconfig /all

mrpancakers · October 12, 2019, 4:49am

Still unable to connect when setting Secure Connections back to Preferred.

Here’s the output of ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Brett-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Ethernet 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller #2
   Physical Address. . . . . . . . . : C8-D3-FF-E3-A5-0F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : TAP-NordVPN Windows Adapter V9
   Physical Address. . . . . . . . . : 00-FF-62-E7-D0-F3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : D0-57-7B-70-0E-87
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 13:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
   Physical Address. . . . . . . . . : D2-57-7B-70-0E-86
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : TAP-Windows Adapter V9
   Physical Address. . . . . . . . . : 00-FF-73-B5-CE-BB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . : Belkin
   Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 7265
   Physical Address. . . . . . . . . : D0-57-7B-70-0E-86
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::609f:32c:81f9:d896%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.2.11(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, 12 October 2019 1:51:57 PM
   Lease Expires . . . . . . . . . . : Tuesday, 18 November 2155 9:13:58 PM
   Default Gateway . . . . . . . . . : 192.168.2.1
   DHCP Server . . . . . . . . . . . : 192.168.2.1
   DHCPv6 IAID . . . . . . . . . . . : 97539963
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-F3-C3-8C-C8-D3-FF-E3-A5-0F
   DNS Servers . . . . . . . . . . . : 192.168.2.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : D0-57-7B-70-0E-8A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

nibbles · October 12, 2019, 5:20am

mrpancakers:

Ethernet adapter Ethernet 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : TAP-NordVPN Windows Adapter V9
   Physical Address. . . . . . . . . : 00-FF-62-E7-D0-F3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

I’m sorry but your Nord VPN puts this beyond my abilities.
Anyone have a walkthrough?

mrpancakers · October 12, 2019, 5:31am

I figured when it says ‘Media disconnected’ it isn’t running at all and wouldn’t affect anything. NordVPN is installed on my laptop but has never been actively turned on during any of these tests or running in the background. The VPN has never been running during any of these tests. I can uninstall this if you want this completely off my laptop to test if you want to go that route.

This is what it will show when it’s running (IP’s relate to the VPN so no harm showing)

Ethernet adapter Ethernet 3:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : TAP-NordVPN Windows Adapter V9
   Physical Address. . . . . . . . . : 00-FF-62-E7-D0-F3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 10.8.0.22(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, 12 October 2019 3:34:19 PM
   Lease Expires . . . . . . . . . . : Sunday, 11 October 2020 3:34:18 PM
   Default Gateway . . . . . . . . . :
   DHCP Server . . . . . . . . . . . : 10.8.0.254
   DNS Servers . . . . . . . . . . . : 103.86.96.100
                                       103.86.99.100
   NetBIOS over Tcpip. . . . . . . . : Enabled

nibbles · October 12, 2019, 5:36am

When there’s network issues, and it talks frequently about not being able to find a gateway, and it doesn’t list 127.0.0.1 as a valid loopback, it makes me think that deep down, a VPN or other security feature is getting involved.

Oct 12, 2019 09:18:41.448 [14264] DEBUG - Creating NetworkServices singleton.
Oct 12, 2019 09:18:41.448 [14264] DEBUG - PluginRepository::setStartState: 3, complete
Oct 12, 2019 09:18:41.454 [14520] DEBUG - NetworkInterface: Notified of network changed (force=0)
Oct 12, 2019 09:18:41.469 [14520] DEBUG - NetworkInterface: ignoring adapter 'Ethernet 2' (fe80::9862:7372:395:30e3%5,169.254.48.227) because it has no gateway
Oct 12, 2019 09:18:41.469 [14520] DEBUG - NetworkInterface: ignoring adapter 'Ethernet 3' (fe80::60d9:43cf:8fec:d80e%12,169.254.216.14) because it has no gateway
Oct 12, 2019 09:18:41.469 [14520] DEBUG - NetworkInterface: ignoring adapter 'Local Area Connection* 2' (fe80::528:6203:22b6:9c%18,169.254.0.156) because it has no gateway
Oct 12, 2019 09:18:41.469 [14520] DEBUG - NetworkInterface: ignoring adapter 'Ethernet' (fe80::b456:3dde:63de:10b5%14,169.254.16.181) because it has no gateway
Oct 12, 2019 09:18:41.474 [14520] DEBUG - NetworkInterface: ignoring adapter 'Bluetooth Network Connection' (fe80::2ce0:2f8f:49a9:70cb%10,169.254.112.203) because it has no gateway
Oct 12, 2019 09:18:41.474 [14520] DEBUG - NetworkInterface: ignoring adapter 'Loopback Pseudo-Interface 1' (::1,127.0.0.1) because it has no gateway
Oct 12, 2019 09:18:41.474 [14520] DEBUG - Detected primary interface: 192.168.2.11
Oct 12, 2019 09:18:41.474 [14520] DEBUG - Network interfaces:
Oct 12, 2019 09:18:41.474 [0840] DEBUG - Downloading document http://127.0.0.1:32400/:/plugins/com.plexapp.agents.imdb/prefs
Oct 12, 2019 09:18:41.475 [14520] DEBUG -  * 13 Wi-Fi {6688DED1-BB0D-4E91-8116-C9FC421C9012} (192.168.2.11) (loopback: 0)

mrpancakers · October 12, 2019, 5:46am

I see, if you are all out of ideas I appreciate the help you’ve given so far.

nibbles · October 12, 2019, 6:13am

You’re welcome. The website articles suggest uninstalling VPNs and rebooting.
It’s worth trying. Windows is difficult with all its variables, and as I don’t run it anymore, most of my suggestions involve returning toward a clean windows install with patches. Let us know how you proceed.

mrpancakers · October 12, 2019, 6:40am

This is crazy, I went ahead and uninstalled NordVPN as well as any software related to VPN usage, uninstalled both Plex app and Plex Media server, as well as the Plex app on my PS4 and reinstalled everything as well as disabling my firewall. It’s now magically working and I’m annoyed only because I obviously changed so many things so I can’t say what the fix was, but I will just assume maybe the VPN stuff really did have something to do with it. I cannot thank you enough with all this and your paitence with me, you’ve been a lifesaver. Really appreciate the free help you give on here dude.

I eventually reenabled my firewall and it’s still working, still seems like either NordVPN or TAP services were the cause of this issue even if they weren’t in use for some reason. Again thank you so much.

nibbles · October 12, 2019, 6:56am

Now that we’re done I get to ask, is Mrpancakers your cat?

mrpancakers · October 12, 2019, 9:20am

Hahah oh I wish but we live in a complex that doesn’t allow pets, just a username that has really stuck for a long time and used for anything not so serious in my online life.

system · January 10, 2020, 9:20am

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Unable to access server on the same network (PMS on Laptop, Client on PS4)

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