I have just installed the latest stable build of plex server on Ubuntu. I have set up the media library to point to seperate folders for video and music.
The music library points to the logged in users music folder under their home directory and everything is OK. The music recognises and plays perfectly.
The video library points to a second internal ssd that I update using filezilla ftp server on the same machine, I added the folders to the library in exactly the same way, but plex cannot see any content or scan it to my library. I’m very new with plex and Ubuntu, so I’m not sure where to start. There are padlocks against the folders in the folder view app, I can read the files but it says that I am not the owner.
Where should I start?
I’m not familiar with the software so I may need instructions on how to do things like retrieve log files
Plex server is running in a different user account than the logged in computer user.
The ftp server might use yet another user account, so that the files which get uploaded through it, are not accessible by Plex.
The issues you are fighting with are intrinsic to the basic working principles and the general security concept of Linux.
If you want to use Linux, you must develop an understanding of these topics. This is not specific to the use of Plex, but the use of all software on this platform. It is mandatory knowledge, if you want to use Linux.
Plex support cannot provide its users with introductory knowledge about new operating systems.
You should be using an operating system where you know your way around it, and which you are comfortable with using.
The articles I linked above may not be the best introductions for a novice Linux user. But there are many, many other information sources available on the Internet dealing with this topic.
I’m going to guess that I’m not the first person to have this problem, are there any troubles ooting documents or threads that I should look at from other users with similar problems?
I did a brief search and some of them got very technical very quickly, but I so it’s difficult for me to tell if the causes are the same or just the effects.
Are there any log files I should be looking at to determine if this is a permissions issue and not simply a setup mistake on my part?
There are always server logs to look at.
(You should enable debug logging in the server settings, then restart the server, prior to recreating the issue and fetching the logs. Otherwise the information in those logs will be too sparse. Don’t enable “verbose” logging though.)
