Server Version#: 1.20.1.3252
Player Version#: Current iOS, Web, and Roku
Tuner Make/Model: HDHR3US
Guide/Lineup name: Broadcast TV Portland OTA Broadcast
Using XMLTV?: No
Channel number/Name: All
OS: Windows Server 2019 Standard 1809
CPU: Xeon E5-2420v2
I can’t tune any channels. Confirmed with the HDHR app on my iPad that the tuner is working and signal strength is good for most channels but when I try to start live TV on any of my players I get an error stating “Could not tune channel. Please check your tuner or antenna.” I have removed and added back the tuner a few times and this issue has been going on through at least two PMS updates. From the logs, it looks like it is trying to connect to a local (PCI/USB) tuner device but the HDHR3 is on the network.
Here’s what I see in my logs each time I try to play something:
Sep 25, 2020 19:56:45.111 [13220] ERROR - Unable to find title for item of type 5
Sep 25, 2020 19:56:45.112 [13220] ERROR - Unable to find title for item of type 5
Sep 25, 2020 19:56:46.306 [12652] ERROR - Error issuing curl_easy_perform(handle): 7
Sep 25, 2020 19:56:46.306 [12652] WARN - HTTP error requesting GET http://127.0.0.1:32600/devices/dvb%23hdhr%230%23271857498 (7, Couldn’t connect to server) (Failed to connect to 127.0.0.1 port 32600: Connection refused)
Sep 25, 2020 19:56:46.306 [12652] ERROR - Error parsing content.
Sep 25, 2020 19:56:46.306 [12652] ERROR - Error parsing XML: Error parsing file.
Sep 25, 2020 19:56:46.306 [12652] ERROR - Grabber: Error obtaining device status.
Sep 25, 2020 19:56:50.348 [7524] ERROR - [Transcoder] [tcp @ 0084e740] Connection to tcp://127.0.0.1:32600 failed: Error number -138 occurred
Sep 25, 2020 19:56:50.350 [7524] ERROR - [Transcoder] http://127.0.0.1:32600/devices/dvb%23hdhr%231%23271857498/media/triplet%3A%2F%2F0%3A2421%3A3?param=<%3Fxml%20version%3D"1.0"%20encoding%3D"UTF-8"%3F>
<tunedata><tt>8<%2Ftt><dq>0<%2Fdq><dr%2F><fr>24<%2Ffr><md>0<%2Fmd><sr>0<%2Fsr><pl>0<%2Fpl><lf>0<%2Flf><l1>0<%2Fl1><l2>0<%2Fl2><ls>0<%2Fls><pp>0<%2Fpp><hz>0<%2Fhz><in>0<%2Fin><fc>0<%2Ffc><t>2421<%2Ft><n>0<%2Fn><s>3<%2Fs><en>0<%2Fen><%2Ftunedata>
: Unknown error
Sep 25, 2020 19:56:50.363 [13220] ERROR - Failed to start session.
Sep 25, 2020 19:56:50.363 [13220] ERROR - Recorder: Unable to create transcode session or session failed to start.
Sep 25, 2020 19:56:50.364 [13220] ERROR - Recorder: Error 16 (Recording failed. Please check your tuner or antenna.) starting the record, shutting things down.
Sep 25, 2020 19:56:50.364 [12448] ERROR - Subscription: Rolling media grab failed to start.
Sep 25, 2020 19:56:50.365 [13220] ERROR - Grabber: Starting media grab failed.
Sep 25, 2020 19:56:50.365 [13220] ERROR - Unknown metadata type:
Thank you in advance for any help,
WP
Edit: I saw another post where they mentioned this being related to the Plex tuner service having a problem. It does look like it is starting then stopping again but there are no errors or indication why
Plex Tuner Service.log
Sep 25, 2020 14:58:31.126 [1736] INFO - Plex Tuner Service v1.0.0.0 - Microsoft PC x64 - build:
Sep 25, 2020 14:58:31.127 [1736] INFO - Windows version: 6.2 (Build 9200), language en-US
Sep 25, 2020 14:58:31.127 [1736] INFO - 12 2200 MHz processor(s): Architecture=0, Level=6, Revision=15876 Processor Identifier=Intel64 Family 6 Model 62 Stepping 4, GenuineIntel
Sep 25, 2020 14:58:31.118 [10544] INFO - [I] broker_t::start…
Sep 25, 2020 14:58:31.140 [10544] INFO - [I] device_manager_t::init.
Sep 25, 2020 14:58:31.141 [10544] INFO - [I] device_manager_t::init. Initialize provider manager
Sep 25, 2020 14:58:31.141 [10544] INFO - [I] device_manager_t::init. Initialize all device auxes
Sep 25, 2020 14:58:31.141 [10544] INFO - [I] dvb_device_factory_t::get_aux_list
Sep 25, 2020 14:58:31.141 [10544] INFO - [I] bda_aux_t::init
Sep 25, 2020 14:58:31.151 [10544] INFO - [I] web_server_t::start. Starting web server on port 32600
Sep 25, 2020 14:58:31.155 [10544] INFO - [I] device_manager_t::term
Sep 25, 2020 14:58:31.156 [10544] INFO - [I] device_manager_t::term. Stop all devices
Sep 25, 2020 14:58:31.156 [10544] INFO - [I] device_manager_t::term. Shut down all device auxes
Sep 25, 2020 14:58:31.157 [10544] INFO - [I] bda_aux_t::term
Sep 25, 2020 14:58:31.159 [10544] INFO - [I] web_server_t::stop. Web server is stopped
Sep 25, 2020 14:58:31.159 [10544] INFO - [I] device_manager_t::term
Sep 25, 2020 14:58:31.159 [10544] INFO - [I] device_manager_t::term. Stop all devices
Sep 25, 2020 14:58:31.159 [10544] INFO - [I] device_manager_t::term. Shut down all device auxes
Sep 25, 2020 14:58:31.160 [10544] INFO - [I] broker_t::shutdown. Shutdown is completed.
