As of today, the issue is still there. I am getting email to my closed account and cannot find a way to make it stop.
Yep, they donât seem to be interested in fixing it even though itâs illegal in both US and EU. (I found topics from years ago with this exact issue) I reported them to both, not sure what else I can do. I tried jumping ship to their competitors but they miss all kind of features. I guess they know their product is superior so people will just take it I guess?
I mean, the least they can do is follow the actual law? Or did they think because they are often associated with piracy they might as well go full lawless?
I emailed their privacy team and got ignored too BTWâŠ
@OttoKerner any update on when Plex is going to comply with regulations they have been ignoring for years? I tried emailing your privacy team and also Dean, but got ignored. The FTC/GDPR complaints are still pending, but I think itâs weird we canât just solve this without complaining to authorities, regulations seem clear te me so why not just do the minimal thing thatâs required of you?
Also having this problem. 
This is highly irregular. I shouldnât have to be logged into an account to unsubscribe from your mailing list (which is impossible anyway, now that my previous address isnât attached to an account.)
When I click on the link, all I wanna see is, âYouâve been unsubscribed. Sorry to see you go. 
â
Sorry bud, seems theyâre just going to keep breaking regulations as long as the relevant regulatory bodies are too swamped.
To be clear: What they are doing is 100% not allowed, they just actively ignore it because they know no-one is going after them. Expected more from Plex but oh well.
Nice timing; just got an email from the Dutch AP they are too swamped and they wonât be able to look at the complaints for at least another three months⊠this is why companies keep getting away with this, seems like around the world the regulatory bodies for data protection/privacy are way too underfunded.
Hello, I am experiencing the same issue. Plex emails are landing in my old email address rather than the one associated with my account. Could you please assist in removing this email, rrdz2120@mailfence.com from the notifications? Thank you.
Reported.
@OttoKerner are you able to get me into contact with some support?
I tried several support avenues and I am not getting any responses. (I think this is also against EU regulations btw⊠especially since iâm a paying customer)
Is it still âbeing looked intoâ? If you do not comply with laws/regulations you do not âlook intoâ it, you fix it before a fine is coming. Besides, I found topics from years back with this exact same issue.
Asides from just being a decent being and doing whatâs right / complying with regulations, this might be in the best interest for Plex to fix too, because they risk a fine and if too many people just file these emails under spam, spam filters might catch legitimate Plex communications at one point.
Were you ignoring me on purpose or just not able to answer? I guess both options do not look to good either wayâŠ
FYI (But iâm sure your lawyers knew this already):
Point no. 6:
You canât charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request.
GDPR has a similar guideline.
Itâs nice to get away with it for years now, but why risk the potential $46,517 fine? It just seems strange to me. I canât see any way these rules can be interpreted in your favor.
@OttoKerner it is a bad look to just ignore a potential legal issue, that makes it just look suspicious. I would assume if there was no bad intent, and this is out of your control/influence because you are just a moderator, youâd just point me to the right department/person, if you were sure Plex was acting without malicious intent / disregard for the rules. This just makes it look suspicious.
This FTC link I posted seems pretty clear-cut and should just be addressed.
I literally posted a link that says the legal action is valid from my side? Not sure what you are on about with that? Also since I am a paying customer from the EU they do actually have to respond, not sure if thereâs a discrepancy between expectations based on different jurisdictions here
Maybe you should just expect more as a consumer?
Itâs never in your best interest as a consumer to defend corporations btw.
Shame these people wonât react to your complaint about the unsolicited email and our inability to turn off spam emails from this company. Iâve marked anything coming from Plex as spam, which is a drag because legit emails will not get through. Just another example of a corporation flaunting the rules, which means we need stronger rules and more enforcement, which these corporations then complain about: âbig brotherâ, ânanny state,â etc. If they would act like grown ups we wouldnât need big brothers or nannies to watch over them.
Yeah itâs so weird though. The regulations are already here and have been for ages. Asides from the obvious potential fine, which isnât already in Plexâs best interest, there is also the case of legitimate Plex emails being at risk of getting caught in spam filters if many people mark them as spam en masse. Which also isnât in their best interest. Seems like both the âconsumerâ and Plex have just as much to lose, so the lack of response is just baffling to me.
I have tried this forum, several email addresses, Twitter, and reddit and I got ignored everywhere. Itâs so weird. Seems like itâs just better for both parties involved to just address this.
@OttoKerner (or the plex employee which handled my report and was replying but didnât post it⊠I saw your forum software indicating you were typingâŠ) are you reading this?
Just to add to your reply: there are actually strong laws / legislations for this, but the organizations appointed to handle this are so overworked itâs relatively safe / low risk to just ignore this as a corporation, since the chance these organisations are able to handle these reports is so low it is worth the risk / reward. In the end itâs in everyoneâs best interest to just follow these laws, which is what most companies, including Plex, fail to understand. Since the chance of a big fine or losing customer understanding is much more damaging in the end.
FYI: Even a simple âwe have received your complaint but for legal reasons we are unable to address this at this time (but we are working on it)â wouldâve been enough. (at least for a few months). Just outright putting me on âignoreâ seems like a bad move, even if you think Iâm a big whine.
Any update on this issue? Shouldnât be too hard to address this.
I believe by not replying to my emails and/or forum posts the following rule of the EU consumer rights directive is also violated:
Article 6, 1c:
the geographical address at which the trader is established and the traderâs telephone number, fax number and e-mail address, where available, to enable the consumer to contact the trader quickly and communicate with him efficiently and, where applicable, the geographical address and identity of the trader on whose behalf he is acting;
I would also like to add once again, that not replying to valid legal concerns backed up by excerpts from relevant legal documents just makes you look suspicious.
Has anyone checked the issue or gotten any status recently? I am receiving the marketing emails on an old email and want it to stop, so I have a vested interest in this being solved for everyone. I also donât feel like sharing my old email in a PUBLIC FORUM. Forcing customers to get support by shouting it out to the world reflects poorly on Plex.
Who can I reach out to to have my old email removed from the mailing list? I should not have had to search for a forum post to do this and I do not want to post my email publicly.
