Unable to watch specific Channel on live TV, Can't watch recordings of channel either

Unable to watch a specific channel on live TV. This channel used to work late last year but has not worked for a while now. I am unsure what changed in the mean time, we use the same hardware, same TV and same server. when it fails I see “Conversion failed. A required codec could not be found or failed to install.”

Server Version#: 4.91.1 (Windows Server 2019)
Player Version#: Version 7 build 13 (on a Roku smart TV, TCL)
Tuner Make/Model: WinTV-dualHD dual tuner
Guide/Lineup name: DISH Kansas City (955 channels)
Using XMLTV?: probably not, not sure what this is
Channel number/Name: 005 KCTV5

Not sure what logs to provide

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.