Unexpected error during playback

Plex Players
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1

Server Version#: 1.23.3.4707
Player Version#: 5.18.1, Samsung Smart TV 2019, Platform 5

I’m getting Plex playback error. There was an unexpected error during playback on Smart TV. Occurs after 20-30 minutes of any movie playing.
My Plex server has Ethernet connection to a router.
Smart TV is connected via Ethernet to Wireless Mesh router.

This is part of the PMS log when the error occurred:

Jun 30, 2021 11:33:43.581 [0x7f3a01f42b38] DEBUG - player a0ebd87lm6rm2zdwma3isb9h was last refreshed 10 seconds ago
Jun 30, 2021 11:33:43.581 [0x7f3a01f42b38] DEBUG - player rqrlcdo2ahedigomqdi0j801 was last refreshed 10 seconds ago
Jun 30, 2021 11:33:46.747 [0x7f39ff6d8b38] DEBUG - Checking if time for scheduled update
Jun 30, 2021 11:33:53.582 [0x7f3a0229eb38] DEBUG - player a0ebd87lm6rm2zdwma3isb9h was last refreshed 20 seconds ago
Jun 30, 2021 11:33:53.582 [0x7f3a0229eb38] DEBUG - player rqrlcdo2ahedigomqdi0j801 was last refreshed 20 seconds ago
Jun 30, 2021 11:34:03.583 [0x7f3a02213b38] DEBUG - player a0ebd87lm6rm2zdwma3isb9h was last refreshed 30 seconds ago
Jun 30, 2021 11:34:03.583 [0x7f3a02213b38] DEBUG - player rqrlcdo2ahedigomqdi0j801 was last refreshed 30 seconds ago
Jun 30, 2021 11:34:13.584 [0x7f3a0229eb38] DEBUG - player a0ebd87lm6rm2zdwma3isb9h was last refreshed 40 seconds ago
Jun 30, 2021 11:34:13.584 [0x7f3a0229eb38] DEBUG - player a0ebd87lm6rm2zdwma3isb9h was not refreshed for over 30 seconds, dropping it.
Jun 30, 2021 11:34:13.584 [0x7f3a0229eb38] DEBUG - player rqrlcdo2ahedigomqdi0j801 was last refreshed 40 seconds ago
Jun 30, 2021 11:34:13.584 [0x7f3a0229eb38] DEBUG - player rqrlcdo2ahedigomqdi0j801 was not refreshed for over 30 seconds, dropping it.
Jun 30, 2021 11:35:19.552 [0x7f3a03809b38] DEBUG - WebSocket: client initiated close
Jun 30, 2021 11:35:19.552 [0x7f3a03809b38] DEBUG - handleStreamRead code 1: stream truncated
Jun 30, 2021 11:35:19.552 [0x7f3a03809b38] DEBUG - NotificationStream: Removing because of error

Plex Media Server Logs_2021-06-30_11-37-19.zip (833.5 KB)

2

Could you enable Log to Server in Settings → Advanced and reproduce the problem, then send me the logs?

3

Thanks for your assistance.
I turned On “Log to Server” on Smart TV and grabbed the new logs.

The issue happened again at Jun 30, 2021 13:33 timestamp:

Jun 30, 2021 13:33:44.089 [0x7f3a0202cb38] DEBUG - player rqrlcdo2ahedigomqdi0j801 was last refreshed 10 seconds ago
Jun 30, 2021 13:33:46.789 [0x7f3a01d91b38] DEBUG - Checking if time for scheduled update
Jun 30, 2021 13:33:54.090 [0x7f39ff6d8b38] DEBUG - player rqrlcdo2ahedigomqdi0j801 was last refreshed 20 seconds ago
Jun 30, 2021 13:34:04.091 [0x7f3a01dd7b38] DEBUG - player rqrlcdo2ahedigomqdi0j801 was last refreshed 30 seconds ago
Jun 30, 2021 13:34:14.091 [0x7f3a01dd7b38] DEBUG - player rqrlcdo2ahedigomqdi0j801 was last refreshed 40 seconds ago
Jun 30, 2021 13:34:14.092 [0x7f3a01dd7b38] DEBUG - player rqrlcdo2ahedigomqdi0j801 was not refreshed for over 30 seconds, dropping it.
Jun 30, 2021 13:36:25.275 [0x7f3a01d91b38] DEBUG - [Transcode] Streaming Resource: Timing out session 0x7f3a04c2b1d8:rqrlcdo2ahedigomqdi0j801
Jun 30, 2021 13:36:25.275 [0x7f3a01d91b38] DEBUG - [Transcode] Streaming Resource: Terminated session 0x7f3a04c2b1d8:rqrlcdo2ahedigomqdi0j801 with reason Client stopped playback.
Jun 30, 2021 13:36:25.275 [0x7f3a01d91b38] DEBUG - [Transcode] Streaming Resource: Removing session 0x7f3a04c2b1d8:rqrlcdo2ahedigomqdi0j801
Jun 30, 2021 13:36:50.122 [0x7f3a0202cb38] DEBUG - [Now] Removing idle session for device rqrlcdo2ahedigomqdi0j801_Video.

but now there is much more information from the Smart TV player in the log entries below.

and it also repeated at Jun 30, 2021 13:43 timestamp.

Jun 30, 2021 13:43:04.725 [0x7f3a03809b38] DEBUG - Failed to stream media, client probably disconnected after 418472 bytes: 104 - Connection reset by peer
......
Jun 30, 2021 13:43:05.082 [0x7f3a03809b38] DEBUG - Failed to stream media, client probably disconnected after 4401920 bytes: 104 - Connection reset by peer
......
Jun 30, 2021 13:55:10.016 [0x7f3a0382cb38] DEBUG - Failed to stream media, client probably disconnected after 603630656 bytes: 32 - Broken pipe

Plex Media Server Logs_2021-06-30_14-40-51.zip (916.6 KB)

4

same here, guys.Plex Media Server Logs_2021-08-08_23-36-23.zip (2.2 MB)

Unexpected error during playback. Please have a look at the logs attached.

cheers.

5

So, I solved my problem by placing the Plex server and NAS on the same network router.
Before that, they were connected via a mesh Wi-Fi system.
And I guess even short network issues were causing these errors.
Since moving the devices to the same router (5 weeks ago) and connecting them over Ethernet, I haven’t noticed this unexpected error during playback.

6

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