Hi,
Please, can someone help me to understand why the video I want to watch is transcoding ?
Here are the details :
Server Version#: Synology DS218+ / Plex Server 1.15.4.993
Player Version#: Nvidia Shield TV 2017 / Plex Player 7.14.1.9954
Click for details about the video
Média
Débit 7609 kbps
Width 1920
Height 1080
Aspect Ratio 1.78
Video Resolution 1080p
Container MKV
Video Frame Rate 24p
Video Profile high
Partie
Container MKV
Video Profile high
Codec H264
Débit 6585 kbps
Langue English
Bit Depth 8
Chroma Location left
Chroma Subsampling 4:2:0
Color Primaries bt709
Color Range tv
Color Space bt709
Color Trc bt709
Frame Rate 23.976 fps
Height 1080
Niveau 4.0
Profile high
Ref Frames 4
Scan Type progressive
Width 1920
Display Title 1080p (H.264)
Codec AC3
Chaînes 6
Débit 384 kbps
Langue Français
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Display Title Français (AC3 5.1)
Codec EAC3
Chaînes 6
Débit 640 kbps
Langue English
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Display Title English (EAC3 5.1)
Codec SRT
Langue Français
Display Title Français (SRT)
Codec SRT
Langue English
Display Title English (SRT)
DEBUG - MDE: Selected protocol hls; container: mkv
DEBUG - MDE: analyzing media item 9157
DEBUG - MDE: Direct Play is disabled
DEBUG - MDE: media must be transcoded in order to use the hls protocol
DEBUG - MDE: selected subtitle cannot be converted to a compatible format, burning into video stream
DEBUG - MDE: avoiding video remux due to burned subtitle stream
DEBUG - MDE: no remuxable profile found, so video stream will be transcoded
DEBUG - MDE: Cannot direct stream video stream due to profile or setting limitations
When I’m activating details on the player, it shows that video is transcoding, audio is direct, the reason is that E-AC-3 format is not compatible with the device.
But I don’t understand why it says the audio is not compatible while it also says that audio is direct ? In addition to that, I think I added eac3 in the XML profile ?..
Can you help me ? I spent almost the whole night trying to figure out what is the problem
OK so I’m progressing, and I have another question : why “media must be transcoded in order to use the hls protocol” ? It is transcoded only for this file, the other videos are working fine…
Because my main problem is that video is transcoding, I don’t care that audio has to be transcoded but my NAS is not powerful enough to transcode such a video track, so I have to pause my video often to let time for transcoding…
I understand that I don’t have equipment for EAC3 so basically what I want to do is to transcode EAC3 to AC3 but keeping the orginial video as it is possible to play it.
Can you help me creating such a profile ?..
To illustrate my problem, when I play my video with the French audio (AC3), the audio is not transcoded BUT the video is (because of hls), and then I have the same problem…
What I don’t understand is WHY my video plays really fine with the VLC player on my Nvidia Shield TV via network shares ?!
Subtitles plus Audio
To keep the subtitles in sync with the audio and video, it is burning the subs into the video. Your processor Intel Celeron J3355 dual-core 2.0 GHz, burst up to 2.5 GHz doesn’t have enough capability for the load even if you had Plex Pass and turned on HW transcoding. Try turning off the Subtitles.
Hi,
Thank you for your help !
But I’m not fluent enough in english to turn off subtitles when I’m playing english video
What I really don’t understand is why it is perfectly played with VLC, with video/audio/subtitles synchronized ?
So is there a way to do the same with Plex ? I think my Shield TV is powerful enough to understand the video/audio flow transmitted from Plex Server, as it does with VLC…
Plex Clients are “Thin”, they only report back to the server what the client has for audio+video+subtitles. I do see progress with newer clients to leverage different players allowing the client to have more capabilities. I don’t have a Shield TV so I can’t say for certainty if it is leveraged.
OK so now that I understand a bit much the problem, I see that everyone using Plex on Shield TV has the problem : New option! Burn Subtitles: Avoid at all costs
I still don’t understand why Plex is so complex, I just wanted to organize my files properly and play them on my Gigabit LAN, but now you are telling me that VLC is a better option…
Where can I ask for an enhancement on Shield’s Plex Client where subtitles are not burned, as VLC works properly ? Everyone is asking it…
Looks like maybe some help for this is on the horizon, though still pretty far away:
We have plans to resolve this issue, and we’ve made some good progress on it. There are some changes required in PMS to support what we need that have been made, but are not yet released. Once these have landed, we’ll be looking to make use of in the Android app as soon as we can.
Thanks for the help to understand what’s going on, but now can you tell me if there is a chance to see this issue solved ?..
The link you posted is where you vote for feature requests. There is a staged rollout of the new Android client that should fix the audio transcode and possibly the srt subtitles won’t burn in.
