Unsure where sound problem is coming from

Server Version#: 4.54.5
Player Version#: 6.8.3.7132-9d030676d-plex
Plex Media Server Logs_2021-08-06_14-59-45.zip (6.1 MB)

I am having an issue with AC3 5.1 audio. It sounds awful when its loud and it seems like the centre channel is messed up. I have no similar issue when I use Roku media player and DLNA to play the same files.

I have tried every other sound format I have and they all seem fine, its just AC3 5.1 that has a problem.

Have you tried flipping the direct play option off\on in Plex on Roku to see if it makes a difference?

Have you verified it isn’t transcoding?

When you say “awful” and “messed up” can you be a bit more specific? It’s hard to describe odd sound of course but is it garbled or staticy or cutting out … descriptions like that might help.

Did you read the logs? Obviously not…

Direct play doesn’t change it. No stupid workaround changes it.

Sound cuts in and out about 30 times a second, like its being processed twice. It affects ONLY my ripped library with AC3 5.1 pass through audio.

Good luck!

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Roku has a know issue with many different audio formats. EAC3 being another one. Send all inquiries to @ljunkie.

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Thanks @kegbeach. Very appreciated.

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