I’m frustrated. Why isn’t the use hardware acceleration checkbox available on the Transcoder page? Transcoder is strictly using my CPU and I don’t see how to get it to use the graphic card instead. Thanks.
Server Version#: 1.14.0.5470
Graphic Card: GeForce GTX 980
Windows 10 64-bit
From support article Using Hardware-Accelerated Streaming:
Tip! : Hardware-accelerated streaming is a premium feature and requires an active Plex Pass subscription.
If you do have a Plex Pass but cannot see the option, you might need to click Show Advanced (as this is an advanced setting).
That explains it. Thanks!
A Plex Pass is $4.99 USD / month, so you can try hardware acceleration relatively inexpensively and cancel if it does not meet your needs.
The 980 has a GM204 chip and can decode H.264 8-bit video. H.265 video, including HDR, will still decode on the CPU. Also, Plex currently decodes VC-1 video in software (on the CPU), irrespective of GPU capabilities.
Reference:
NVDEC Decode Matrix - Shows 980 has GM204, Maxwell 2nd Gen chip.
NVDEC - Hardware-Accelerated Video Decoding - Additional details
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