My current set up is a dedicated HP micro server running an I5 processor, 16gb of ram with the OS sat on a SSD (the media is sat on 4 X 4tb SAS.
I use the Plex app on 3 devices:
Xbox one (connected via Ethernet)
Amazin firestick (wifi)
iOS (wifi)
The issue is only with Xbox one and firestick. When I try to play a to show with encoded subtitles, the show freezes. This happens every 10 seconds & pauses for maybe 5 seconds. This issue is consistent and I would love to know how to work around this! (Really want to watch Narcos)
By encoded I am assuming you don’t mean burned in do you? burned in subtitles are actually part of the video track itself, NOT a separate subtitle file, or a separate subtitle file embeded into an MKV container etc.
PS, you have SAS drives in a HP micro server, you mean SATA right? I don’t think the bays or the controller in an HP micro server support SAS, but I would llike to know the details if they do!
usually when I had issues with subtitles it was because turning on subtitles forced me to move from direct play to transcodeed video, and this is a MUCH larger load to bear.
you might was to check the before and after in your clients, see if things are moving from direct play to transcoding.
@danb32 Not all clients support all types of subtitles. If the client does not support the selected subtitle type, the video will transcode instead of direct play. Transcoding may cause video to buffer due to the heavy load on the CPU of the PMS system.
SRT (text) subtitles seem to have the widest support. PGS subtitles, which are used on blu-ray discs, probably have the least.
A couple of alternatives: 1) Let Plex download subtitles; 2) Translate subtitles your self.
Let Plex download subtitles.
In server settings, go to Agents -> Movies -> Plex Movie and check “OpenSubtitles.org.” You will need a free account there as well (signup is easy & they’ve never spammed me). This will let PMS download subs. They will show up as external subs when you watch a movie. Here’s an example showing the embedded PGS and downloaded SRT subtitles:
Translate subtitles manually
Use a free program such as Subtitle Edit (Windows) or SUBTools (Mac). Load your movie into editor, make any necessary spelling corrections (the OCR is good, but not perfect), and save the subtitles in the desired format (SRT, ASS, etc). Then put the subs into the folder with the movie following the Local Media Assets - Movies guidelines.
2A. If desired, you can mux the subtitle track back into the movie file instead of putting it in the folder with the movie. There are many free tools you can use. Short list: MKVToolNix for MKV files (Linux/Mac/Windows); Subler for mp4 files (Mac); and MKVTools / MP4Tools (Mac).
@mervincm said:
By encoded I am assuming you don’t mean burned in do you? burned in subtitles are actually part of the video track itself, NOT a separate subtitle file, or a separate subtitle file embeded into an MKV container etc.
PS, you have SAS drives in a HP micro server, you mean SATA right? I don’t think the bays or the controller in an HP micro server support SAS, but I would llike to know the details if they do!
usually when I had issues with subtitles it was because turning on subtitles forced me to move from direct play to transcodeed video, and this is a MUCH larger load to bear.
you might was to check the before and after in your clients, see if things are moving from direct play to transcoding.
Hey,
firstly, youre right. they’re SATA not SAS. doh!
The subtitles are packed within the MKV file… not burned into the video (sorry, not 100% on the correct terminology)
@FordGuy61 said: @danb32 Not all clients support all types of subtitles. If the client does not support the selected subtitle type, the video will transcode instead of direct play. Transcoding may cause video to buffer due to the heavy load on the CPU of the PMS system.
SRT (text) subtitles seem to have the widest support. PGS subtitles, which are used on blu-ray discs, probably have the least.
A couple of alternatives: 1) Let Plex download subtitles; 2) Translate subtitles your self.
Let Plex download subtitles.
In server settings, go to Agents → Movies → Plex Movie and check “OpenSubtitles.org.” You will need a free account there as well (signup is easy & they’ve never spammed me). This will let PMS download subs. They will show up as external subs when you watch a movie. Here’s an example showing the embedded PGS and downloaded SRT subtitles:
Translate subtitles manually
Use a free program such as Subtitle Edit (Windows) or SUBTools (Mac). Load your movie into editor, make any necessary spelling corrections (the OCR is good, but not perfect), and save the subtitles in the desired format (SRT, ASS, etc). Then put the subs into the folder with the movie following the Local Media Assets - Movies guidelines.
2A. If desired, you can mux the subtitle track back into the movie file instead of putting it in the folder with the movie. There are many free tools you can use. Short list: MKVToolNix for MKV files (Linux/Mac/Windows); Subler for mp4 files (Mac); and MKVTools / MP4Tools (Mac).
Hey,
wow, you know your onions!
when i try the video file (and turn off subs) it works fine. zero stutter.
i will try option 1 (didnt know plex could download subs) - i will try now.
@FordGuy61 said: @danb32 Not all clients support all types of subtitles. If the client does not support the selected subtitle type, the video will transcode instead of direct play. Transcoding may cause video to buffer due to the heavy load on the CPU of the PMS system.
SRT (text) subtitles seem to have the widest support. PGS subtitles, which are used on blu-ray discs, probably have the least.
A couple of alternatives: 1) Let Plex download subtitles; 2) Translate subtitles your self.
Let Plex download subtitles.
In server settings, go to Agents → Movies → Plex Movie and check “OpenSubtitles.org.” You will need a free account there as well (signup is easy & they’ve never spammed me). This will let PMS download subs. They will show up as external subs when you watch a movie. Here’s an example showing the embedded PGS and downloaded SRT subtitles:
Translate subtitles manually
Use a free program such as Subtitle Edit (Windows) or SUBTools (Mac). Load your movie into editor, make any necessary spelling corrections (the OCR is good, but not perfect), and save the subtitles in the desired format (SRT, ASS, etc). Then put the subs into the folder with the movie following the Local Media Assets - Movies guidelines.
2A. If desired, you can mux the subtitle track back into the movie file instead of putting it in the folder with the movie. There are many free tools you can use. Short list: MKVToolNix for MKV files (Linux/Mac/Windows); Subler for mp4 files (Mac); and MKVTools / MP4Tools (Mac).
Hey,
wow, you know your onions!
when i try the video file (and turn off subs) it works fine. zero stutter.
i will try option 1 (didnt know plex could download subs) - i will try now.
- still stutters.