Version 1.32.2.7100 not added new files

Running Docker on synology NAS

symptoms are , new files not added to library or not detected.

Current work around is to copy the files out the source folder and then back into the folder and they are then detected.

enabled settings:
Scan my library automatically
Run a partial scan when changes are detected
Scan my library periodically

Plex Tv series and Plex Movie for scanner and Agent

Plex Media Server Logs_2023-05-24_13-37-02.zip (5.1 MB)

@t21drl_gmail.com

How many directories, in total, are used for media?
(FileStation → Properties will give you a total for each shared folder)

Asking because there is a default table size in DSM.
When you exceed that table, PMS can’t monitor everything for new additions.

It’s an easy fix however you’ll need to reapply the table change after each DSM update (A PITA)

Here’s the How-To

Currently at 2791 folder and 5552 files

so i dont think thats the issue , only notice the issue on the last two releases

If everything is local on the Syno

It’s possibly a DB problem. I’ve seen a slightly damaged DB do strange things.

How good are you using Putty / SSH for a few commands on the Synology command line?

Sure I can SSH into the container, worth noting the database sits outside the container I have easy access to it

If PMS runs IN the container then you must run my tool IN the container.
You can’t cross boundaries.

Go through the README carefully.

Please ask before breaking stuff I will need help fix later ( :wink: lol )

Screenshot 2023-05-30 101040


so i couldnt get it to run , likely due to my SSH skills , i have attached the name of the container and where the database and dbrepair as located. Could you help with the command i need to run in putty ?

I have a recommendation:

  1. Switch to the native app. Docker provides nothing the native app doesn’t.

  2. Docker is harder to administer than the native app

As for the commands to use in your current configuration

  1. Did you put the file in docker/plex/config ?
  2. From the README.md, did you follow

If you decide to return to the native app, I’ll give you the commands for Task Scheduler so you don’t need to use Putty.

Happy to move back to the Native app , i only moved to Docker to transcoding issue a while back.

So i have installed the native app and updated to the latest version and copied the database folder.

What actions would be next ?

Please make certain DEBUG logging is on & VERBOSE is off.

Restart PMS

Let it sit for a few minutes (finish loading itself up)

Now make a scan files / whatever you do to recreate the problem.

After that, Download the logs ZIP file and attach here for me.

I suspect either:

  1. inotify table is full
    -or-
  2. permissions nested down in subdirectories


still the same when running within the native synology app , no longer detecting changes or new files

Plex Media Server Logs_2023-06-03_13-41-24.zip (5.6 MB)

Would you mind doing the following please?

  1. Restart PMS
  2. Wait about 3 minutes for it to stabilize after startup
  3. Download then attach another set of log files.

I’d like to verify what’s happening at startup (your current logs have rolled off the startup)

Plex Media Server Logs_2023-06-04_09-29-58.zip (4.3 MB)

thanks

Did the logs help identify anything ?

sorry i didn’t reply sooner but yes.

Settings - Library - Show Advanced

  1. Enable automatic scan
  2. Enable partial scan

When you start PMS, the logs should show it setting up to monitor all the directories.
I do not see any of that activity. Without it, PMS won’t automatically add new media.
Manual “Scan Files” will be required.

1 Like

sorry i did have then enabled before , i have been trying different settings to see if that was the issue. I have enable them again and captured the logs after startup.
Plex Media Server Logs_2023-06-08_14-09-01.zip (1.3 MB)

So still have a strange work around , move the files out of the TV or Movie directory for 5 minutes then copy them back and then Plx adds them to the library. However the first time they are added or if I do a library scan they are not added.

@ChuckPa did the second logs shoe anything ?

Do you want me to capture the logs during a first time copy to the directory and another after I copy them out and back in ?

@ChuckPa any ideas ?

@t21drl_gmail.com

Sorry for delay. I’m on restricted duty/medical for the next 12 weeks.

If you can capture the files being added the first time then that would be great